PCN Administrator

Job description

Job responsibilities

-Collating PCN reporting and performance

-Deal with patient requests to book clinical appointments for services offered by Bromley GP Alliance

-Complete EMIS tasks

-Deal with patient enquiries, cancellation requests efficiently and swiftly ensuring patient satisfaction

-Maintaining and inputting sessions onto EMIS

-Supporting the management of the Alliance admin emails

-Liaising with GPs and host practices

-Providing admin and secretarial support to the services

-Participate in service audits as directed by the clinical lead

-Providing clerical assistance to the management team as required

-Have full understanding of EMIS, ERS and Rotamaster system

-Undertaking a wide range of administrative duties which include ensuring information is managed correctly, filed and followed up accordingly

-Have working knowledge of all software and hardware, i.e. photocopier, email, patient information system

-Support with newsletters and bulletins

-Ability to learn new systems training will be provided

Person Specification

Knowledge and Skills

Essential

• -Good computer literacy skills including knowledge of Word, Excel and Outlook
• -Excellent communication skills, both verbal and written
• -Good interpersonal skills
• -Ability to use databases and prepare spreadsheets.
• -Ability to communicate effectively with professionals at all levels
• -Ability to work on own initiative, without supervision and to prioritise own workload
• -Ability to work under pressure in potentially stressful situations
• -Ability to work as a team
• -Good organisational and planning skills
• -To be flexible and reliable
• -Willingness to learn new skills
• -Good understanding of confidentiality issues
• -To be self-motivated, enthusiastic and have a high standard of personal performance

Desirable

• -Willingness to learn existing and new computer software packages
• -Knowledge and understanding of medical terminology
• -Knowledge and understanding of the GP setting issues
• -Knowledge and understanding of EMIS and ERS

Experience

Essential

• -Significant secretarial/administrative experience
• -Experience of working with a framework of confidentiality
• -Experience of dealing with a range of difficult or challenging situations both on the telephone and in person

Desirable

• -Experience of working in an NHS environment

Qualifications

Essential

• -Educated to GCSE Level Grade C/4 or above in Maths and
• English
• -Good knowledge and use of the English Language
• -Excellent Grammar, spelling and punctuation
• -Good standard of education
• -Computer literacy skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Kelsey Park Farmhouse

379 Croydon Road

Beckenham

BR3 3QL

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)