Job responsibilities
Bromleag Care Practice is a bespoke GP service that cares for the residents of Nursing & Care Homes in the Bromley, Orpington and Beckenham area.
As an administrator for Bromleag Care Practice, you must be motivated to provide the best possible customer service to both the residents and staff.
Job Summary
This role is part of a General Practice team delivering services to the Nursing & Care homes we care for. The Practice Administrator will be responsible for answering a high volume of calls daily and booking patient appointments. The role also includes a large amount of day to day administration and secretarial support for the Practice.
Key relationships
Practice Clinical and non-clinical team
Senior Management team
Nursing and Care staff working with the care homes
Other GP Alliance staff
Other external relationships include, but not limited to, Bromley Health Care, funeral directors, St Christophers team, Patients and their relatives
JOB SUMMARY / DUTIES AND RESPONSIBILITIES
- Recognise the importance of patient services and value every patient and their needs
- Committed to working together with the whole practice team to achieve the desired outcomes
- Management of incoming and outgoing telephone calls
- Entering and extracting information via the EMIS Web clinical database
- Issuing repeat prescriptions from EMIS Web and dealing with prescription queries
- Adding and amending patient medication on EMIS Web
- Checking medication review dates
- Issuing blood test forms when required
- Processing Bowel Screening and Mammogram results and ensuring contract requirement is met
- Registration of new patients and deduction of patient records
- Running the EMIS Web appointment system
- Managing all enquiries
- Scanning onto and use of Docman
- Hospital enquires and making some outpatient appointments
- Filing of medical records, reports and letters
- Holiday and sickness cover for colleagues as necessary
- Ordering through PCSE
- Anything else that is custom and practice to enable the smooth running of the Practice
- Participating in Practice meetings as required
Equality and Diversity
The Administrator will comply with the Practices Equality and Diversity Policy, including:
Recognising the rights of patients, carers, relatives and colleagues and respecting their needs, beliefs, privacy and dignity.
Not discriminating against patients, carers, relatives or colleagues on the grounds of any of the protected characteristics in the Equality Act 2010 (or its amendments or later legislation)
Respecting the rights of patients to accept or refuse treatment or a care provider.
Personal/Professional Development
Is positive about developing their own skills and abilities throughout the entire duration of their career
Who will reflect upon their own performance, accept feedback and engage in development
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
Keep mandatory training requirements up to date
Participate in any training programme implemented by Practice Manager
Confidentiality
Confidentiality in relation to patient data must be maintained at all times. In the course of seeking treatment, patients entrust us with or allow us to gather sensitive information relating to their health or other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post holder may have access to information relating to patients and/or their carers, practice staff and other healthcare workers. The post holder may also have access to information relating to the Practice. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health and Safety policy, including use of personal security systems within the workplace, according to Practice guidelines, identifying risks involved in work activities and undertaking such activities in such a way as to manage those risks, making effective use of training to update knowledge and skills, using appropriate infection control procedures and maintaining work areas in a tidy and safe way and free from hazards and reporting potential risks when identified.
DBS Disclosure
This post is exempt from the Rehabilitation of Offenders Act 1974. You must therefore disclose all spent and unspent convictions, cautions, reprimands and final warnings. If you are offered the post we will need to obtain a satisfactory DBS disclosure for you
The main duties and responsibilities shown above are not exhaustive but should merely be regarded as a guide. The post-holder will be expected to conduct any reasonable activities according to the business needs at that time. These will be subject to periodic review and may be amended to meet the challenging needs of the business. The post-holder will be expected to participate in this process and the company would aim to reach agreement to changes.
