Job summary
The
HR Administrator is responsible for a variety of HR administrative duties
supporting all our patient services. They play a vital part within the team
and have ownership for the employee life cycle of our employees ensuring
that new starters are added to the HR system, job changes are actioned,
leavers are processed in a timely manner along with ensuring all the relevant
documentation is checked, saved and sent.
The HR Administrator proactively manages all HR queries across all
communication channels and works with managers where necessary on
escalations. The HR Administrator role provides a truly fantastic opportunity
to build professional HR skills as the role provides the HR Team with crucial
support across the HR spectrum including engagement, performance management,
employee relations, projects and reporting.
Main duties of the job
Be the first point of contact for phone and email queries, responding in a supportive and timely manner and escalating where necessary
Understand and manage the administration of a number of HR processes including DBS checks, maternity reporting, uploading of absence management, leavers processes and references
Provide administrative support to a range of HR projects, looking for improvements to our processes and procedures
Arrange meetings, panel hearings, job evaluation panels, booking venues, inviting attendees and printing papers
Provide administrative support such as minute taking when required
Update and maintain staff records, both manually and electronically
Ensure that all employees' personal files and relevant HR databases are maintained according to audit/ legislative requirements.
Use initiative and judgement at all times and know when it is appropriate to escalate issues to the Senior HR Manager.
Manage the Onboarding and leavers processes
Supporting the payroll team with HR queries
HR system management and data base reporting
Employee relations admin
Manage HR communications and escalate where appropriate
Ensures the correct authorisation has been obtained for all pay requests in line with operational procedures;
Assist in providing advice and guidance on standard HR policies and procedures, terms and conditions of employment to managers and employees
Role model the BGPA organisational values
About us
BGPA is a federation of all 43 Bromley practices working collaboratively to enhance the health and wellbeing of Bromley residents, covering over 350,000 patients, 100% of the Bromley population.
BGPAs partner organisation is Bromley Education and Training Hub (BETH). BETH supports education, training and professional development across primary care in Bromley and beyond.
BGPAs goals are to work strategically with Bromley practices to help secure the best services for patients whilst working together to support member practices in the challenges of a changing NHS.
BGPA aims to improve the morale of general practice in Bromley by sharing expertise, services and supporting its workforce.
BGPA will make a positive impact on medical services in Bromley by working closely with One Bromley Partners including NHS SEL ICB, local NHS trusts, local providers and patient groups, to improve the delivery of healthcare to the local population.
Job description
Job responsibilities
Job Summary
The HR Administrator is responsible for a variety of HR administrative duties supporting all our patient services. They play a vital part within the team and have ownership for the employee life cycle of our employees ensuring that new starters are added to the HR system, job changes are actioned, leavers are processed in a timely manner along with ensuring all the relevant documentation is checked, saved and sent. The HR Administrator proactively manages all HR queries across all communication channels and works with managers where necessary on escalations. The HR Administrator role provides a truly fantastic opportunity to build professional HR skills as the role provides the HR Team with crucial support across the HR spectrum including engagement, performance management, employee relations, projects and reporting.
Duties and Responsibilities
- Be the first point of contact for phone and email queries, responding in a supportive and timely manner and escalating where necessary
- Understand and manage the administration of a number of HR processes including DBS checks, maternity reporting, uploading of absence management, leavers processes and references
- Provide administrative support to a range of HR projects, looking for improvements to our processes and procedures
- Arrange meetings, panel hearings, job evaluation panels, booking venues, inviting attendees and printing papers
- Provide administrative support such as minute taking when required
- Update and maintain staff records, both manually and electronically, including using BrightHR
- Ensure that all employees' personal files and relevant HR databases are maintained according to audit/ legislative requirements.
- Taking minutes at sensitive HR meetings
- Use initiative and judgement at all times and know when it is appropriate to raise issue to HR Advisors/ Senior HR Advisor.
- Manage the Onboarding and leavers processes
- Supporting the payroll team with HR queries
- HR system management and data base reporting
- Employee relations admin
- Manage HR communications and escalate where appropriate
- Manage the support desk inbox; responding to queries as appropriate or escalating where needed
- Ensures the correct authorisation has been obtained for all pay requests in line with operational procedures;
- Assist in providing advice and guidance on standard HR policies and procedures, terms and conditions of employment to managers and employees.
Key Relationships
BGPA HR Team
All BGPA staff groups
BGPA Executive Team
BGPA Operational Teams
Personal / Professional Development
To participate in an annual performance review, taking responsibility for maintaining a record of own personal and / or professional development.
To participate in any training programme implemented by the executive team.
To effectively manage own time and workload and know when to seek advice and support from line manager.
To assess own performance and development, taking accountability for own actions, either directly or under supervision.
The post holder is required to follow BGPA policies and procedures which are regularly updated.
Job description
Job responsibilities
Job Summary
The HR Administrator is responsible for a variety of HR administrative duties supporting all our patient services. They play a vital part within the team and have ownership for the employee life cycle of our employees ensuring that new starters are added to the HR system, job changes are actioned, leavers are processed in a timely manner along with ensuring all the relevant documentation is checked, saved and sent. The HR Administrator proactively manages all HR queries across all communication channels and works with managers where necessary on escalations. The HR Administrator role provides a truly fantastic opportunity to build professional HR skills as the role provides the HR Team with crucial support across the HR spectrum including engagement, performance management, employee relations, projects and reporting.
Duties and Responsibilities
- Be the first point of contact for phone and email queries, responding in a supportive and timely manner and escalating where necessary
- Understand and manage the administration of a number of HR processes including DBS checks, maternity reporting, uploading of absence management, leavers processes and references
- Provide administrative support to a range of HR projects, looking for improvements to our processes and procedures
- Arrange meetings, panel hearings, job evaluation panels, booking venues, inviting attendees and printing papers
- Provide administrative support such as minute taking when required
- Update and maintain staff records, both manually and electronically, including using BrightHR
- Ensure that all employees' personal files and relevant HR databases are maintained according to audit/ legislative requirements.
- Taking minutes at sensitive HR meetings
- Use initiative and judgement at all times and know when it is appropriate to raise issue to HR Advisors/ Senior HR Advisor.
- Manage the Onboarding and leavers processes
- Supporting the payroll team with HR queries
- HR system management and data base reporting
- Employee relations admin
- Manage HR communications and escalate where appropriate
- Manage the support desk inbox; responding to queries as appropriate or escalating where needed
- Ensures the correct authorisation has been obtained for all pay requests in line with operational procedures;
- Assist in providing advice and guidance on standard HR policies and procedures, terms and conditions of employment to managers and employees.
Key Relationships
BGPA HR Team
All BGPA staff groups
BGPA Executive Team
BGPA Operational Teams
Personal / Professional Development
To participate in an annual performance review, taking responsibility for maintaining a record of own personal and / or professional development.
To participate in any training programme implemented by the executive team.
To effectively manage own time and workload and know when to seek advice and support from line manager.
To assess own performance and development, taking accountability for own actions, either directly or under supervision.
The post holder is required to follow BGPA policies and procedures which are regularly updated.
Person Specification
Abilities & Skills
Essential
- Ability to effectively plan and prioritise workload to ensure timescales are met.
- Strong attention to detail and ability to work consistently and accurately under pressure.
- Ability to work flexibly and manage tasks simultaneously.
- Approachable, professional manner with clear communication skills both verbal and written with the ability to deal with a range of enquires by phone, letter and email.
- Good IT skills in MS Word, Excel, Outlook and preferable previous experience of using HR systems
- Strong attention to detail with experience of maintaining accurate employee records and documentation.
- Ability to develop strong working relationships
- Able to manage competing priorities
- Ability to take accurate minutes
Experience
Essential
- Ability to demonstrate experience in a similar administrative / business support role working at pace and with high volume.
Desirable
- Experience of collaborative working across disciplines
- Experience of working across organisational boundaries
- Experience of communication and stakeholder engagement
Qualifications
Essential
- Educated to GCSE level 4 5 and above (or equivalent) English and Maths.
Desirable
- Working towards CIPD qualification.
Person Specification
Abilities & Skills
Essential
- Ability to effectively plan and prioritise workload to ensure timescales are met.
- Strong attention to detail and ability to work consistently and accurately under pressure.
- Ability to work flexibly and manage tasks simultaneously.
- Approachable, professional manner with clear communication skills both verbal and written with the ability to deal with a range of enquires by phone, letter and email.
- Good IT skills in MS Word, Excel, Outlook and preferable previous experience of using HR systems
- Strong attention to detail with experience of maintaining accurate employee records and documentation.
- Ability to develop strong working relationships
- Able to manage competing priorities
- Ability to take accurate minutes
Experience
Essential
- Ability to demonstrate experience in a similar administrative / business support role working at pace and with high volume.
Desirable
- Experience of collaborative working across disciplines
- Experience of working across organisational boundaries
- Experience of communication and stakeholder engagement
Qualifications
Essential
- Educated to GCSE level 4 5 and above (or equivalent) English and Maths.
Desirable
- Working towards CIPD qualification.
