Crays PCN Care Coordinator

Job description

Job responsibilities

Job Purpose

To contribute to the Primary Care Network achieving its goal of improving patient care amongst its member practices.

Key Relationships

• PCN Directors, PCN Network Manager, PCN Practice Managers, GPs and other Practice staff, BGPA management, other local health and social care organisations, patients and carers.

Job Summary

Provide administrative support for Clinical Directors;

Carry out administrative work to support patient clinics such as covid vaccination clinics, and nurse clinics including setting up clinics, booking staff, arranging appointments, liaising with other staff and patients when necessary;

Liaise with ARRS staff with regards to PCN and practice indicators and targets;

Monitor Practices performance against contract targets and support work towards achieving those targets and feed back to Clinical Directors;

Carry out administrative work for meetings including taking minutes and actioning action points as required;

Carry out searches on the clinical computer system and report activity data to the Clinical Directors and Network Manager;

Utilise population health intelligence to proactively identify and work with a cohort of patients to deliver personalised care;

Provide co-ordination and navigation for people and their carers across health and care services working closely with social prescribing link workers, health and wellbeing coaches and other primary care professionals;

Assist the PCN Clinical Directors and Network Manager with regard to the Network Contract Directed Enhanced Service;

Support the other care co-ordinators within the PCN, and help develop their role;

Organise PCN publicity and events when required;

Maintain good communication with PCN practices;

Participate in training, as appropriate;

Work within organisation policies, procedures and guidelines.

Any other duties considered appropriate to the post.

The above list is not intended to be exhaustive. The duties and responsibilities may, therefore, vary over time and according to changing circumstances.

Confidentiality

The post holder must at all times maintain the complete confidentiality of the material and information that they handle.

Data Protection

If required to do so, the post holder should obtain, process and/or use information held on a computer in a fair and lawful way: to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.

Health and Safety

Employees must be aware of the responsibilities placed on them by the Health and Safety at Work Act (1974) to ensure that the agreed safety procedures are carried out to maintain a safe environment for other employees and visitors.

Equal Opportunities Policy

The post holder must carry out his/her duties with due regard to the Bromley GP Alliances Equal Opportunities Policy.

Person Specification

Qualifications

Essential

• Good knowledge and use of the English language
• Excellent grammar, spelling and punctuation
• Good standard of education
• Computer literacy skills

Experience

Essential

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement
• Experience of working with a framework of confidentiality

Desirable

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
• Experience or training in personalised care and support planning
• Experience of data collection and using tools to measure the impact of services

Essential

Essential

• Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and verbal communication skills
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Ability to work from an asset-based approach, building on existing community and personal assets
• Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
• Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities

Skills and Knowledge

Essential

• Strong organisational skills, including planning, prioritising, time management and record keeping
• Knowledge of how the NHS works, including primary care and PCNs
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
• Understanding of, and commitment to, equality, diversity and inclusion
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Ability to recognise and work within limits of competence and seek advice when needed

Desirable

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

St. Mary Cray Practice

322 High Street

St. Mary Cray

Orpington

Kent

BR5 4AR

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)