Job summary
We are
looking for a flexible, hardworking and committed Healthcare Assistant to
join our enthusiastic team, which care for a variety of patients of all ages.
Every day will provide new and exciting challenges for staff. The position
requires individuals with excellent communication and interpersonal skills,
with an ability to work under pressure, whilst delivering a high standard of
care to our patients.
The successful candidate will essentially be tidy, punctual and well organised, able to demonstrate initiative and have a caring attitude.
Main duties of the job
To provide general practice Healthcare
assistant procedures within agreed protocols and guidelines to patients
independently or in participation with colleagues and general practitioners namely
NHS Healthchecks.
Provide high quality and skilled care to
patients in clinic
Ensure safe handling of patient samples and
sharps in line with BGPA policy
Assist with the ordering of supplies to keep
the clinics well stocked
To deliver NHS Health Checks to Bromley
patients.
To
have a clear understanding of the principals of NHS Health Checks and an
ability to convey the nature, risks and benefits associated with a NHS Health
Checks to patients.
To perform point of care testing and record
routine clinical measurements, using appropriate tools and methodologies to
measure individuals physical indicators of risk of cardiovascular disease in
accordance with the approved protocols to ensure performance and quality.
To be competent in how to assess someones
cardiovascular risk, interpret these results and communicate them effectively
to the client.
To respect the individuality, values,
dignity and diversity of individuals and contribute to the provision of a
service sensitive to the needs and rights of people in the community
To exercise good personal time management,
punctuality and consistent reliable attendance.
About us
BGPA
is a federation of all 43 Bromley practices working collaboratively to enhance
the health and wellbeing of Bromley residents, covering over 350,000 patients,
100% of the Bromley population.
BGPAs
partner organisation is Bromley Education and Training Hub (BETH). BETH
supports education, training and professional development across primary care
in Bromley and beyond.
BGPAs goals are to work strategically withBromley practices to help secure the best
services for patients whilst working together to support member practices in
the challenges of a changing NHS.
BGPA aims to improve the morale of general practice in
Bromley by sharing expertise, services and supporting its workforce.
BGPA
will make a positive impact on medical services in Bromley by working closely
with One Bromley Partners including NHS SEL ICB, local NHS trusts, local
providers and patient groups, to improve the delivery of healthcare to the
local population.
At
Bromley GP Alliance we truly believe that diversity fosters creativity and
innovation. We are committed to equality of opportunity, to being fair and inclusive,
and to being a place where all belong.
We
want a workplace culture that truly reflects our values. We particularly
encourage applications from candidates who are likely to be underrepresented in
the Bromley GP Alliance workforce.
These
include people from Black, Asian and minority ethnic backgrounds, disabled
people and LGBTQIA+ people.
Job description
Job responsibilities
To work alongside the management team in assisting with the running of
the Bromley GP Alliance services
Personal/Professional Development
Participate in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Participate in any
training programme implemented by the management team
Effectively manage
own time, workload and resources
Assess own
performance and development and take accountability for own actions, either
directly or under supervision.
Communication
Demonstrate
interpersonal skills when dealing with all levels of staff across the BGPA
using persuasion, tact and reassurance where necessary.
To deal with all
telephone calls related to the services, ensuring callers are communicated with
in a sensitive and effective manner and problems are dealt with promptly and
efficiently.
Handle
confidential patient material in a sensitive and discrete fashion in compliance
with Bromley GP Alliance policy and procedure.
To be able to
influence, motivate and involve individuals and teams to reach necessary
performance target expectations.
Liaise with other
departments and members of the Bromley GP Alliance and other organisations to
ensure the smooth running of the office and to assisting the functioning of the
team.
The post holder is
required to follow Bromley GP Alliance policies and procedures which are
regularly updated including:
Confidentiality / Data Protection /
Freedom of Information
Post holders must maintain the
confidentiality of information about patients, staff and other health service
business in accordance with the Data Protection Act of 1998. Post holders must
not, without prior permission, disclose any information regarding patients or
staff. If any member of staff has communicated any such information to an
unauthorised person those staff will be liable to dismissal. Moreover, the Data
Protection Act 1998 also renders an individual liable for prosecution in the
event of unauthorised disclosure of information. Following the Freedom of
Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances
FOI procedure if they receive a written request for information.
Equal Opportunities
Post holders must at all times fulfil
their responsibilities with regard to the Bromley GP Alliances Equal
Opportunities Policy and equality laws.
Health and Safety
All post holders have a responsibility,
under the Health and Safety at Work Act (1974) and subsequently published
regulations, to ensure that the Trusts health and safety policies and
procedures are complied with to maintain a safe working environment for
patients, visitors and employees.
Infection Control
All post holders have a personal
obligation to act to reduce healthcare-associated infections (HCAIs). They must
attend mandatory training in Infection Control and be compliant with all
measures required by the Trust to reduce HCAIs. All post holders must comply
with the Bromley GP Alliance infection screening and immunisation policies
as well as be familiar with the Trusts Infection Control Policies,
including those that apply
to their duties, such as Hand
Decontamination Policy, Personal Protective Equipment Policy, safe procedures
for using aseptic techniques and safe disposal of sharps.
Risk Management
All post holders have a responsibility
to report risks such as clinical and non-clinical accidents or incidents
promptly. They are expected to be familiar with the Trusts use of risk
assessments to predict and control risk, as well as the incident reporting
system for learning from mistakes and near misses in order to improve services.
Post holders must also attend training identified by their manager, or stated
by the Trust to be mandatory.
Safeguarding children and vulnerable
adults
Post holders have a general
responsibility for safeguarding children and vulnerable adults in the course of
their daily duties and for ensuring that they are aware of the specific duties
relating to their role.
Smoking Policy
It is the Trusts policy to promote
health. Smoking, therefore, is actively discouraged. It is illegal within Trust
buildings and vehicles.
Review of this Job Description
This job description is intended as an
outline of the general areas of activity and will be amended in the light of
the changing needs of the organisation. To be reviewed in conjunction with the
post holder.
Job description
Job responsibilities
To work alongside the management team in assisting with the running of
the Bromley GP Alliance services
Personal/Professional Development
Participate in an
annual individual performance review, including taking responsibility for
maintaining a record of own personal and/or professional development
Participate in any
training programme implemented by the management team
Effectively manage
own time, workload and resources
Assess own
performance and development and take accountability for own actions, either
directly or under supervision.
Communication
Demonstrate
interpersonal skills when dealing with all levels of staff across the BGPA
using persuasion, tact and reassurance where necessary.
To deal with all
telephone calls related to the services, ensuring callers are communicated with
in a sensitive and effective manner and problems are dealt with promptly and
efficiently.
Handle
confidential patient material in a sensitive and discrete fashion in compliance
with Bromley GP Alliance policy and procedure.
To be able to
influence, motivate and involve individuals and teams to reach necessary
performance target expectations.
Liaise with other
departments and members of the Bromley GP Alliance and other organisations to
ensure the smooth running of the office and to assisting the functioning of the
team.
The post holder is
required to follow Bromley GP Alliance policies and procedures which are
regularly updated including:
Confidentiality / Data Protection /
Freedom of Information
Post holders must maintain the
confidentiality of information about patients, staff and other health service
business in accordance with the Data Protection Act of 1998. Post holders must
not, without prior permission, disclose any information regarding patients or
staff. If any member of staff has communicated any such information to an
unauthorised person those staff will be liable to dismissal. Moreover, the Data
Protection Act 1998 also renders an individual liable for prosecution in the
event of unauthorised disclosure of information. Following the Freedom of
Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances
FOI procedure if they receive a written request for information.
Equal Opportunities
Post holders must at all times fulfil
their responsibilities with regard to the Bromley GP Alliances Equal
Opportunities Policy and equality laws.
Health and Safety
All post holders have a responsibility,
under the Health and Safety at Work Act (1974) and subsequently published
regulations, to ensure that the Trusts health and safety policies and
procedures are complied with to maintain a safe working environment for
patients, visitors and employees.
Infection Control
All post holders have a personal
obligation to act to reduce healthcare-associated infections (HCAIs). They must
attend mandatory training in Infection Control and be compliant with all
measures required by the Trust to reduce HCAIs. All post holders must comply
with the Bromley GP Alliance infection screening and immunisation policies
as well as be familiar with the Trusts Infection Control Policies,
including those that apply
to their duties, such as Hand
Decontamination Policy, Personal Protective Equipment Policy, safe procedures
for using aseptic techniques and safe disposal of sharps.
Risk Management
All post holders have a responsibility
to report risks such as clinical and non-clinical accidents or incidents
promptly. They are expected to be familiar with the Trusts use of risk
assessments to predict and control risk, as well as the incident reporting
system for learning from mistakes and near misses in order to improve services.
Post holders must also attend training identified by their manager, or stated
by the Trust to be mandatory.
Safeguarding children and vulnerable
adults
Post holders have a general
responsibility for safeguarding children and vulnerable adults in the course of
their daily duties and for ensuring that they are aware of the specific duties
relating to their role.
Smoking Policy
It is the Trusts policy to promote
health. Smoking, therefore, is actively discouraged. It is illegal within Trust
buildings and vehicles.
Review of this Job Description
This job description is intended as an
outline of the general areas of activity and will be amended in the light of
the changing needs of the organisation. To be reviewed in conjunction with the
post holder.
Person Specification
Experience
Essential
- Experience of working in a Primary Care setting
- Experience providing NHS Healthchecks in Bromley borough
Skills
Essential
- Effective interpersonal skills to work one to one with patients
- Ability to communicate with healthcare professionals and patients Ability to deal with potentially challenging patients
- Effective verbal and non-verbal communication skills dealing with face to face contact.
- Good communications skills
- Ability to work within a team and independently
Qualifications
Essential
- Trained to perform NHS Healthchecks in Bromley borough
Desirable
Person Specification
Experience
Essential
- Experience of working in a Primary Care setting
- Experience providing NHS Healthchecks in Bromley borough
Skills
Essential
- Effective interpersonal skills to work one to one with patients
- Ability to communicate with healthcare professionals and patients Ability to deal with potentially challenging patients
- Effective verbal and non-verbal communication skills dealing with face to face contact.
- Good communications skills
- Ability to work within a team and independently
Qualifications
Essential
- Trained to perform NHS Healthchecks in Bromley borough
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
