Job summary
The post holder will
support the Clinical Director and PCN Manager in the effective delivery of the East
Waverley (EW) Primary Care Network (PCN), Network, Direct Enhanced Service
(DES) contract and other service developments as they emerge. They will provide
the required support to ensure that all aspects of the Network DES are
delivered efficiently. This is a key role within the PCN management team and
the job requires a high degree of flexibility.
The post holder is
expected to act on their own initiative on a daily basis to ensure the
effective running of the service, prioritising their own workload as required.
The post holder is
expected to liaise effectively and professionally with all levels of staff,
external organisations, and the public, dealing with confidential information
in an appropriate manner.
Main duties of the job
Co-ordinate internal and external meetings and take
minutes as required
Participate and support in the coordination of projects.
To support the gathering of information or reports
in a timely manner as required regarding service performance monitoring and
targets.
Participate in submissions and assist in the
coordination of operational reports as requested
The post holder will be expected to liaise and
communicate effectively with all levels of staff within the PCN Practices and
wider stakeholder organisations
Plan and prioritise workload in accordance with Clinical
Director and PCN Managers schedules
To provide and maintain a good service with the
focus on customer care for service users with the ability to manage
challenging interactions effectively
Input of invoices onto the finance system
Support the PCN Education Lead and PCN Manager in
the administration of training databases, CPD requests, organisation of the
bi-annual learning events and other ad hoc duties as required.
About us
Procare is a GP Federation
for Guildford and Waverley in the Surrey Heartlands area, working to improve
primary and community care services for our patients.
Our vision is
simple:a sustainable future for local General Practice, delivering
high-quality, patient-centred care.
We bring practices together
to deliver integrated, community-based services from adult community nursing
to enhanced access in partnership with Royal Surrey NHS Foundation Trust and
other local system partners. By working at scale, we help strengthen the
resilience of general practice while respecting the independence of our
members.
We are seeking someone with
all the right skills and attributes, who is pragmatic, and solution focused and
wants be part of our local GP Federation.
Benefits
- Generous annual leave allowance
- Access to NHS pension
-
Employee Assistance Programme
-
NHS discounts
Job description
Job responsibilities
Service
Delivery
To report service data to ensure service meets
contractual requirements and effective reporting systems are maintained
Ensure data collection, analysis and activity
reporting is completed within the given timescales and to plan and prioritise
workloads accordingly
Service
Improvement / Business Support
To contribute to service improvement initiatives as
agreed, while supporting colleagues through periods of change and collaborating
to resolve challenges as they arise
Participate in relevant internal and external
working groups/projects when directed
Attend designated meetings and transcribing
minutes. Distribute information prior to and following meetings
Undertake any ad-hoc duties as required by the Clinical
Director and PCN Manager.
Communication
To effectively communicate in both written and
verbal form
To maintain a high level of confidentiality,
ensuring that information is held sensitively and securely
Learning
and Development
Reflect on own areas of development in line with
the supervision and appraisal process
General
This is a varied role where youll be expected to
undertake the range of responsibilities specified above. Your line manager may
ask you to undertake other reasonable duties to facilitate the smooth running
of your service or team.
We are an equal opportunities employer and youll
be expected to role model equality of opportunity, live the values and always
operate in accordance with our Equal Opportunities Policy
Health and Safety at work is important to us and we
would like you to role model the highest standards of behaviour and go above
and beyond by adopting excellent practice where it links to the health and
wellbeing of our colleagues. It is important that you cooperate with us to
ensure that statutory and departmental safety regulations are adhered to.
Job description
Job responsibilities
Service
Delivery
To report service data to ensure service meets
contractual requirements and effective reporting systems are maintained
Ensure data collection, analysis and activity
reporting is completed within the given timescales and to plan and prioritise
workloads accordingly
Service
Improvement / Business Support
To contribute to service improvement initiatives as
agreed, while supporting colleagues through periods of change and collaborating
to resolve challenges as they arise
Participate in relevant internal and external
working groups/projects when directed
Attend designated meetings and transcribing
minutes. Distribute information prior to and following meetings
Undertake any ad-hoc duties as required by the Clinical
Director and PCN Manager.
Communication
To effectively communicate in both written and
verbal form
To maintain a high level of confidentiality,
ensuring that information is held sensitively and securely
Learning
and Development
Reflect on own areas of development in line with
the supervision and appraisal process
General
This is a varied role where youll be expected to
undertake the range of responsibilities specified above. Your line manager may
ask you to undertake other reasonable duties to facilitate the smooth running
of your service or team.
We are an equal opportunities employer and youll
be expected to role model equality of opportunity, live the values and always
operate in accordance with our Equal Opportunities Policy
Health and Safety at work is important to us and we
would like you to role model the highest standards of behaviour and go above
and beyond by adopting excellent practice where it links to the health and
wellbeing of our colleagues. It is important that you cooperate with us to
ensure that statutory and departmental safety regulations are adhered to.
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- NVQ3 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Experience of using a variety of software programmes/packages Ms Teams /Word / Excel / PowerPoint /Outlook
Desirable
- Knowledge of GP Practice Systems e.g. EMIS, Accurx, Docman, Xero
Knowledge, Skills and Abilities
Essential
- Good interpersonal, communication and reporting skills
- Ability to communicate at various levels
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet, and databases
- Strong organisational and planning skills with the ability to prioritise own workload as required
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative
- Ability to work flexibly as required, with the ability to travel independently between locations if required
- Numeric skills
- Ability to work under pressure and use own initiative
Additional Requirements
Essential
- Self-motivated and proactive
- Able to work with a high degree of autonomy
- Ability to initiate self-learning and development
- Able to travel to sites occasionally and have appropriate driving for business car insurance
Desirable
- Occasional flexibility in hours worked
Experience
Essential
- Office administration
- Gathering data, compiling information, and preparation of reports.
- Presenting information both verbally and in writing.
- Using initiative and ability to work without direct supervision.
- Experience of taking and producing accurate minutes of meetings
- Communication with a wide range of stakeholders
- Experience in developing and maintaining record keeping systems and procedures.
Desirable
- Worked in a GP Practice or Healthcare setting
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
- NVQ3 or equivalent qualification/experience.
- Knowledge of administration and/or office procedures.
- Experience of using a variety of software programmes/packages Ms Teams /Word / Excel / PowerPoint /Outlook
Desirable
- Knowledge of GP Practice Systems e.g. EMIS, Accurx, Docman, Xero
Knowledge, Skills and Abilities
Essential
- Good interpersonal, communication and reporting skills
- Ability to communicate at various levels
- Ability to use a practical problem-solving approach in everyday situations
- Intermediate to advanced IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, the internet, and databases
- Strong organisational and planning skills with the ability to prioritise own workload as required
- Ability to work effectively in a team, demonstrating accountability for own work and an ability to work on own initiative
- Ability to work flexibly as required, with the ability to travel independently between locations if required
- Numeric skills
- Ability to work under pressure and use own initiative
Additional Requirements
Essential
- Self-motivated and proactive
- Able to work with a high degree of autonomy
- Ability to initiate self-learning and development
- Able to travel to sites occasionally and have appropriate driving for business car insurance
Desirable
- Occasional flexibility in hours worked
Experience
Essential
- Office administration
- Gathering data, compiling information, and preparation of reports.
- Presenting information both verbally and in writing.
- Using initiative and ability to work without direct supervision.
- Experience of taking and producing accurate minutes of meetings
- Communication with a wide range of stakeholders
- Experience in developing and maintaining record keeping systems and procedures.
Desirable
- Worked in a GP Practice or Healthcare setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
