Job summary
We have an
exciting opportunity for an administrator to work with Procare Health Ltd team
providing administrative support to Guildford and Waverley Primary Care
Networks and support in delivering our services and projects. You will need to work autonomously to ensure that daily tasks and on-going workloads are
prioritised and completed in agreed time frames to ensure the most effective
support of Procare Health Ltd.
The post holder will be based in Haslemere
Community Hospital working flexibly across 8.00 am to 8.00 pm, Monday to Friday
providing administrative support to our clinicians/managers with Procare Health
Ltd services and projects. You need to be self-motivated and able to work
autonomously.
Main duties of the job
Are you passionate about local community health
care and local primary care services? Are
you looking to be part of ensuring good local patient experience and
outcomes? Do you have good interpersonal
and communication skills? Are you interested
in supporting local Primary care clinicians, GPs, Practice Nurses and health
care assistants to ensure that they can put excellent patient care at the
centre of what they do? Do you have the
skills to support managers with planning, facilitation, and supporting the
implementation of small projects? Are you able to oversee data collection and
collation of information? Do you have experience in maintaining logs and
records? Are you confident in organising meetings?
Are you confident in EMIS (electronic patient record) or willing to learn?
The
post holder will work under the direction of the Operations Manager and
will have access to undertake the training and education as
relevant and as required of the role.
About us
Procare
Health Ltd is a GP Federation for Guildford and Waverley in the Surrey
Heartlands area, working to improve primary and community care services for our
patients.
Working at scale to develop new models of effective
and efficient care that are fit for the future. We build on best practice,
seeking out and creating new opportunities for better care.
With high
quality care, patient safety and a positive patient and carer experience at the
centre of our strategy, our aim is to ensure high quality care for our local
community, through being a great place to work with a highly skilled and
competent workforce.
We are an
innovative, ambitious, friendly, and supportive local team and pride ourselves
in a clinically led and flat management structure that ensures good visibility
of all directors. We are seeking someone with all the right skills and
attributes, who is pragmatic, and solution focused and wants be part of our
local GP Federation.
Job description
Job responsibilities
Job Summary:
To act as an Administrator working with the
Procare Health Ltd team of administrators providing support to the GP
Federation and Primary Care Networks across Guildford and Waverley.
Job Purpose: The post holder is responsible for generic admin functions
including:
Working as part of
team to provide effective general administrative support to Primary Care
Networks.
Providing
administrative support for the effective provision of services and projects,
entailing use of the EMIS system and regular liaison with GP practice staff.
Providing
Financial, Human Resource and Information Governance administrative support and
cover for business continuity in the absence of administrator colleagues.
Supporting specific
projects and services as per requirements of the role, services and the
company.
Regularly
monitoring the general Procare inboxes and respond to queries
Managing the office
phone line and checking voicemail messages (cloud based)
Managing
communications with the four Primary Care Networks
Formatting policies
Reporting,
reviewing and resolving incidents according to Procare policy
Reporting complaints and
compliments.
Job description
Job responsibilities
Job Summary:
To act as an Administrator working with the
Procare Health Ltd team of administrators providing support to the GP
Federation and Primary Care Networks across Guildford and Waverley.
Job Purpose: The post holder is responsible for generic admin functions
including:
Working as part of
team to provide effective general administrative support to Primary Care
Networks.
Providing
administrative support for the effective provision of services and projects,
entailing use of the EMIS system and regular liaison with GP practice staff.
Providing
Financial, Human Resource and Information Governance administrative support and
cover for business continuity in the absence of administrator colleagues.
Supporting specific
projects and services as per requirements of the role, services and the
company.
Regularly
monitoring the general Procare inboxes and respond to queries
Managing the office
phone line and checking voicemail messages (cloud based)
Managing
communications with the four Primary Care Networks
Formatting policies
Reporting,
reviewing and resolving incidents according to Procare policy
Reporting complaints and
compliments.
Person Specification
Experience
Essential
- Demonstrable recent experience of working in an administrative environment and working with computerised data systems
- Demonstrable experience in dealing with the public / customer care and dealing with sensitive and confidential information
- Experience organising meetings, circulating agenda, minutes, action log; minute taking and maintaining effective action log
Knowledge and Skills
Essential
- Understanding of Confidentiality and Data Protection Act
- Clear communicator with good writing, data entry and telephone skills: capable of constructing and delivering tactfully, sensitive /complex information/ instructions to staff and service users
- Planning and organising meetings and events for multiple attendees with ability to respond to problems quickly and professional
- Collaborate with own team to organize rotational capacity for service coverage with service cover agreed by line manager
- Ability to work effectively as part of a team
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Demonstrable evidence of on-going continuous professional development
- Demonstrate evidence of experience in MS Office, email, and Internet browsers
Desirable
- Administrative or financial or professional certificate e.g. marketing / bookkeeping
Person Specification
Experience
Essential
- Demonstrable recent experience of working in an administrative environment and working with computerised data systems
- Demonstrable experience in dealing with the public / customer care and dealing with sensitive and confidential information
- Experience organising meetings, circulating agenda, minutes, action log; minute taking and maintaining effective action log
Knowledge and Skills
Essential
- Understanding of Confidentiality and Data Protection Act
- Clear communicator with good writing, data entry and telephone skills: capable of constructing and delivering tactfully, sensitive /complex information/ instructions to staff and service users
- Planning and organising meetings and events for multiple attendees with ability to respond to problems quickly and professional
- Collaborate with own team to organize rotational capacity for service coverage with service cover agreed by line manager
- Ability to work effectively as part of a team
- Understanding of and commitment to equality of opportunity and good working relationships
Qualifications
Essential
- GCSE or equivalent in Maths and English
- Demonstrable evidence of on-going continuous professional development
- Demonstrate evidence of experience in MS Office, email, and Internet browsers
Desirable
- Administrative or financial or professional certificate e.g. marketing / bookkeeping
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
