People Systems Officer

Job description

Job responsibilities

Act as the primary internal expert and visible face of both people systems during each project Lead on the development, configuration and testing of all aspects of each system in close cooperation with staff, volunteers and super user champions from teams across St Peters Undertake training to rapidly develop expertise on the configuration and system administration of Access UKs Assemble volunteer management system and XCDs Salesforce-based HR & Payroll system Maintain data security and GDPR compliance through effective control of user permissions and team hierarchies With Business Analyst support, propose and develop new business processes, in cooperation with the VR/HR team and others With Business Analyst support, elicit and refine the system requirements of business stakeholders Participate in Agile sprint meetings, contribute to backlog management and sprint planning Liaise with the internal owners of other key systems (including the CLC Moodle learning management system and Donorfy fundraising CRM) to configure integrations between those systems and Assemble / XCD Create and maintain comprehensive documentation of system configuration throughout, and train other users in the administration of each system Act as the primary contact person for the system vendors and oversee issue reporting and resolution Support the development of user training and user guides Support the running of internal system champions super user groups Support internal Project Manager(s) with project planning, change management and communications

Person Specification

Qualifications

Essential

• N/A

Desirable

• Degree qualification or equivalent experience

Experience

Essential

• Significant IT system administration experience
• Experience of configuring IT systems to meet the needs of business stakeholders
• Experience of managing external suppliers
• Strong understanding of the principles / good practice relating to data protection and information governance
• Experience of working as part of a project team
• Understanding of project methodologies (knowledge of Agile practices particularly welcome)
• Experience of testing IT systems

Desirable

• Experience of working with a volunteer management system (ideally Assemble)
• Experience of working with an HR/payroll system (ideally XCD or Salesforce)
• Experience of working with Rostering systems (ideally Optima)
• Experience of integrating IT systems
• Experience of working on programmes/projects/services involving volunteers
• Understanding of the volunteer journey, volunteer involving processes and the benefits and challenges of working with volunteers
• Understanding of the employee lifecycle from recruitment and onboarding to exiting organisations

Additional Criteria

Essential

• Advanced IT skills
• Ability to learn and adapt to new systems, processes, and technologies quickly
• Excellent communication and interpersonal skills
• Excellent analysis and problem-solving skills
• Ability to train and coach others
• Able to prioritise own workload

Additional Criteria

Essential

• An understanding and empathy for the work of the Hospice
• Systematic and logical approach to work
• Ability to manage multiple priorities and deadlines at once
• Pro-active self-starter who is willing to take own initiative
• Approachable, non-judgemental, and empathetic.

Desirable

• Lives within commuting distance of Bristol
• Driving licence and own transport

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Hospice

Address

St Peter's Hospice

Charlton Road

Bristol

Somerset

BS10 6NL

Employer's website

https://www.stpetershospice.org.uk (Opens in a new tab)