Job summary
The postholder will provide comprehensive clerical, administrative, and information technology support to medical, nursing, and other staff within the IPU. In addition, the role will act as the key discharge liaison, ensuring effective communication with Continuing Healthcare (CHC) teams, management of multidisciplinary team (MDT) documentation, and completion of all discharge-related paperwork
Main duties of the job
Provide an efficient and welcoming reception service for patients, families, and visitors.
Support the smooth running of the ward through accurate and timely administrative tasks.
Manage patient admissions and discharges, ensuring records and documentation are complete and up to date.
Liaise with Continuing Healthcare (CHC) teams, GPs, and community services to coordinate patient discharges.
Maintain and update patient information on the electronic record system (EMIS).
Handle telephone and email enquiries promptly and professionally.
Arrange transport for patient transfers, appointments, and discharges.
Ensure ward paperwork, forms, and supplies are well organised and replenished.
Communicate effectively with the multidisciplinary team to support efficient patient flow.
Uphold confidentiality, accuracy, and compliance with organisational policies at all times.
About us
Weve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.
Were here for the people around our patients too those closest to them. Before, during and after a bereavement, we provide support thats remembered forever.
We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough.
We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.
Were here for all, for free, forever.
Job description
Job responsibilities
Generic Ward Clerk Duties
Welcome patients and visitors onto the ward, informing the Sister or Nurse in Charge of any queries.
Ensure efficient administration for patient admissions, including checking, printing, and recording information on EMIS (patient record system) and in the admissions book, and preparing necessary paperwork packs.
Carry out all administration associated with patient discharges, including updating records and ensuring correspondence is sent to GPs and Nursing Homes as appropriate.
Handle administration following the death of a patient, including contact with GPs and Funeral Directors, updating records, and completing all paperwork.
Take telephone calls for the unit and advice line, ensuring messages are accurately taken and passed on promptly.
Keep main reception staff updated regarding patient admissions and discharges throughout the day.
Arrange transport for hospital appointments, discharges, transfers, and relatives visits.
Maintain adequate stocks of all IPU paperwork, care plans, and forms.
Deal with post for the IPU and ensure key information and communications are printed and displayed.
Keep the IPU diary updated and check it regularly to ensure required tasks are carried out.
Work closely with the unit coordinator and perform delegated tasks related to the safe running of the IPU.
Undertake any other clerical duties as designated by the Ward Manager/Nurse-in-Charge/Nurse Led Bed.
Ensure all clerical details comply with departmental and Trust policies, procedures, and guidelines.
Participate in the annual IPR process, ensuring all agreed objectives are completed.
Liaise regularly with all members of the ward team, offering admin and clerical support freely.
Discharge Liaison Duties
Act as the primary point of contact for all discharge-related communications with CHC, ensuring timely updates and responses.
Manage and maintain MDT documentation around discharge, ensuring all relevant information is accurately recorded and accessible to the team.
Ensure the completion and submission of all discharge-related paperwork, including IPDANT forms, CHC funding applications, and CHC fast track referrals.
Coordinate with GPs, Nursing Homes, and other external agencies to facilitate smooth patient transitions.
Update patient records and ensure all necessary correspondence is sent to relevant parties.
Liaise with main reception staff regarding patient discharges throughout the day.
Job description
Job responsibilities
Generic Ward Clerk Duties
Welcome patients and visitors onto the ward, informing the Sister or Nurse in Charge of any queries.
Ensure efficient administration for patient admissions, including checking, printing, and recording information on EMIS (patient record system) and in the admissions book, and preparing necessary paperwork packs.
Carry out all administration associated with patient discharges, including updating records and ensuring correspondence is sent to GPs and Nursing Homes as appropriate.
Handle administration following the death of a patient, including contact with GPs and Funeral Directors, updating records, and completing all paperwork.
Take telephone calls for the unit and advice line, ensuring messages are accurately taken and passed on promptly.
Keep main reception staff updated regarding patient admissions and discharges throughout the day.
Arrange transport for hospital appointments, discharges, transfers, and relatives visits.
Maintain adequate stocks of all IPU paperwork, care plans, and forms.
Deal with post for the IPU and ensure key information and communications are printed and displayed.
Keep the IPU diary updated and check it regularly to ensure required tasks are carried out.
Work closely with the unit coordinator and perform delegated tasks related to the safe running of the IPU.
Undertake any other clerical duties as designated by the Ward Manager/Nurse-in-Charge/Nurse Led Bed.
Ensure all clerical details comply with departmental and Trust policies, procedures, and guidelines.
Participate in the annual IPR process, ensuring all agreed objectives are completed.
Liaise regularly with all members of the ward team, offering admin and clerical support freely.
Discharge Liaison Duties
Act as the primary point of contact for all discharge-related communications with CHC, ensuring timely updates and responses.
Manage and maintain MDT documentation around discharge, ensuring all relevant information is accurately recorded and accessible to the team.
Ensure the completion and submission of all discharge-related paperwork, including IPDANT forms, CHC funding applications, and CHC fast track referrals.
Coordinate with GPs, Nursing Homes, and other external agencies to facilitate smooth patient transitions.
Update patient records and ensure all necessary correspondence is sent to relevant parties.
Liaise with main reception staff regarding patient discharges throughout the day.
Person Specification
Qualifications
Essential
- Educated to GCSE or O Level standard
Desirable
- EDCL Computer driving licence or similar IT qualification
Experience
Essential
- Previous administration experience
- Experience in a people-facing role
Desirable
- Experience in inpatient ward clerk or discharge coordination in a healthcare setting
- Use of electronic patient record systems
Additional Criteria
Essential
- Knowledge of Microsoft Office and database use
- Excellent communication and interpersonal skills
- Knowledge of data protection and confidentiality
Additional Criteria
Essential
- An understanding and empathy for the work of the Hospice
- Resilience, integrity, clear communicator, compassionate, flexible, responsive
- Works well independently and as part of a team
Person Specification
Qualifications
Essential
- Educated to GCSE or O Level standard
Desirable
- EDCL Computer driving licence or similar IT qualification
Experience
Essential
- Previous administration experience
- Experience in a people-facing role
Desirable
- Experience in inpatient ward clerk or discharge coordination in a healthcare setting
- Use of electronic patient record systems
Additional Criteria
Essential
- Knowledge of Microsoft Office and database use
- Excellent communication and interpersonal skills
- Knowledge of data protection and confidentiality
Additional Criteria
Essential
- An understanding and empathy for the work of the Hospice
- Resilience, integrity, clear communicator, compassionate, flexible, responsive
- Works well independently and as part of a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.