Community Nursing Administrator (Band 3)

Job description

Job responsibilities

Communication Excellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding. To manage telephone enquiries with patients and carers providing non-clinical advice or information to patients and carers. Take personal details from people and upload onto the electronic patient record system (EMIS). Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problems Support distressed patients and carers in a supportive and empathetic manner. To contact patients and carers to arrange, reschedule and cancel appointments Provide and receive routine and complicated information, including dealing with enquiries from external health professionals. This may include sensitive information. Work within a multi-disciplinary environment ensuring that communication with other team members is effective. To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items. Type patient reports/correspondence/e-mails as required. Personal Development Seek feedback from others to help identify own development needs Evaluate effectiveness of own learning / development opportunities Identify own development needs Offers support and feedback to others to develop and work effectively Health Safety and Security Work in a way that complies with legislation and Hospice policy and procedures Report actual or potential problems that may put health, safety or security at risk and suggest solutions Support and challenge others in maintaining health, safety and security at work Quality and Service Improvement Works within the limits of own competence and gets help and advice where needed. Identify new ways of working to improve the service. Work with the team to ensure that appropriate systems and processes are developed and maintained to ensure the team functions effectively Have a good understanding of information governance and use this to support others to ensure this guidance is followed. Meet deadlines, collate data and maintain standards relating to administrative processes. Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately. Work to support the team and be counted on when people ask for help or support. Organise meetings, take, transcribe and distribute minutes as required. Prepare reports and a range of complex information in a range of formats. Manage resources used by the teams Write and update rotas Equality and diversity Challenge bias, prejudice and intolerance Awareness of impact of own behaviour on others

Person Specification

Qualifications

Essential

• Evidence of O-Level/GCSE grades A*-C (9-4) or national level 2 functional skills equivalent in literacy & numeracy
• NVQ2/QCF in administration or equivalent level of knowledge and experience

Experience

Essential

• Knowledge of the full range of routine and non-routine admin procedures
• Excellent computer & IT skills to enable the production of reports and spread sheets.
• Experience of working as part of a team
• Experience of general office routine and systems

Desirable

• Administration experience in a health/social care setting
• Experience of using the EMIS patient data system

Additional Criteria

Essential

• Excellent communication skills, both verbal and written
• Ability to take and convey clear messages
• Ability to prioritise and work to conflicting demands
• Ability to problem solve
• Ability to deal with difficult situations
• Plan and prioritise own workload
• Tact and diplomacy

Additional Criteria

Essential

• Ability to work under pressure and to meet deadlines
• Desire to work as part of a team and generate fresh and innovative ideas
• Honest and trustworthy
• Hardworking and reliable
• Emotionally resilient
• Flexibility in working hours and days
• An understanding and empathy for the work of the Hospice
• Empathy for patients with life limiting illness and their families/carers and ability to cope with talking to people who maybe distressed or challenging.
• Ability to be flexible and adaptable towards new processes introduced within the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Hospice

Address

St Peter's Hospice

Charlton Road

Bristol

Somerset

BS10 6NL

Employer's website

https://www.stpetershospice.org.uk (Opens in a new tab)