Community Wellbeing Lead (Band 6)

Job responsibilities

Clinical: Design with the team and facilitate the delivery of therapeutic patient groups, such as our Living Well programmethat support wellbeing, resilience, and self-management, rooted in holistic palliative care. Develop and enable implementation of light-touch services in community venues (e.g. social support, drop-ins, information sessions). This is in alignment with our new SPH strategy to keep community at the heart of our services. Provide compassionate, evidence-based advice and support within your professional scope, including emotional and spiritual care, and advance care planning. Work collaboratively with patients to identify what matters most to them, setting meaningful goals and supporting them to live well. Champion patient education, individually and within patient groups that empowers people to stay independent and informed, including fatigue and breathlessness self-management. Page 2 of 8 Refer patients to internal and external services as needed, ensuring seamless, joined-up care. Coordinate and support volunteers involved in group and community services, ensuring theyre well-trained, safe, and valued. Take the lead on specific clinical areassuch as dementia by contributing to working groups and service development initiatives. Embrace co-production by involving patients, families, and communities in shaping services that reflect their needs and values. To work both as an autonomous practitioner and within an MDT. Leadership and Management (KSF 2-3) Provide supportive line management to a small team. Use feedback and outcomes to continuously improve group-based services Be a role modelnurture junior staff, students, and volunteers, and help them grow. Set clear expectations, lead regular team meetings, and foster a culture of collaboration and kindness. Address performance issues constructively, working with your manager and HR when needed. Delegates effectively and support team development Establishes a culture of teamwork and cooperation, role modelling this at all times Positively influence the morale of the team. Motivate and encourage others. Communication KSF 3 Communicate with empathy, clarity, and professionalismwhether with patients, families, colleagues or external partners. Adapt your communication style to meet individual needs, including cultural background, any reasonable adjustments and preferred methods. Handle sensitive conversations with care, including those involving distress or complex decisions. Keep records accurate, timely, and in line with professional and organisational standards and policies. To communicate professionally and in a timely way with relevant internal and external health care professionals to ensure coordinated care. Demonstrate competent use of Electronic Patient Records and IT systems Promote shared decision-making, respecting patients wishes. Ensures that confidentiality is always maintained. Manage dissatisfied patients/relatives, anticipating potential problems and managing expectations Apply the principles of information governance to all aspects of role Participate in and/or facilitate multidisciplinary professional meetings representing both the MDT as required. Proactively engages with external colleagues and organisations (including voluntary agencies) seeking opportunities for relevant collaborations to co-produce our community-based strategic ambitions. Page 3 of 8 Act as an ambassador for the hospice, engaging in effective communication with external partners, and contributing to educational initiatives and public, web-based materials where needed. Ensure effective working relationships with other members of the hospice inter-disciplinary team. Be willing to engage with SPH marketing and communication team as required, ensuring SPH is represented in a professional and compassionate manner. Personal & People Development KSF 3 Provide managerial support, supervision and undertake the IPRs of staff members allocated to you. This includes ensuring staff are complying with statutory and mandatory training. Help staff manage the emotional demands of palliative care, promoting wellbeing and resilience. Assist in the recruitment, mentoring and development of new staff. Takes responsibility for identifying and addressing own education and developmental needs. Actively provides learning and development opportunities to others. Keep up to date with all mandatory and statutory training, and apply learning to practice Maintain your professional registration and clinical competencies. Ensures through continued professional development that high quality clinical practice is maintained and developed using evidence-based approach. Seeks feedback from others about work to help identify own development needs. Enable and identifies opportunities for others to develop their knowledge and skills that contributes to the development of the workplace and in line with SPH strategic plan. Understands what sustains own resilience and proactively invests in this. Access support through supervision, team meetings, and peer networks. Health Safety and Security KSF 2 Be alert to risks and take action to keep yourself and others safe. Follow hospice policies, procedures and risk assessments to ensure a safe working environment. Respond immediately and appropriately in emergencies. Report incidents and near misses, and suggest improvements where needed. Manages identified risk in the best way possible through the use of risk assessments, including dynamic risk assessment in the moment. Work in a way that reduces risk to health, safety and security. Supports and challenges others in maintaining health, safety and security at work. Work within SPH Mental Capacity Act and Deprivation of Liberty Safeguards Policy, and Safeguarding policy to ensure you safeguard the interests of all patients and their families. Page 4 of 8 Demonstrate a sound understanding of Clinical Governance and apply your learning to the work situations. Service Improvement, Governance & Quality KSF 2/3 Identify and utilise appropriate outcome and service impact measures, which evaluate patient response and service development needs to improve the service. Promote care that is effective, safe and provides as positive an experience as possible for service users. Work closely with the Community Engagement Coordinator to ensure services are inclusive and accessible, building a collaborative service that serves all communities, in alignment with our SPH strategic plan. Works to deliver the organisations and team strategies in collaboration with line manager and Head of Clinical Engagement. Understand own role, its scope and how this may change and develop over time in a high-quality organisation. Evaluates the teams workload and review standards of care, making recommendations for change, promoting quality approaches making others aware of the impact of quality. This includes undertaking audits. Evaluates when change is made and suggests further improvements where needed. Enables and encourages others to suggest change, challenge traditions and share good practice within organisation. Supports changes in own area that improves the quality of systems and processes. To be professionally and legally responsible and accountable for all aspects of own work including the management of patients, in accordance with own professional standards and competence. Identify and support the training and learning needs of staff and contribute to the delivery of clinical skills training and competency-based assessments as required. Takes on new work when agreed and make changes to own work, evaluating changes made. Prioritises own workload and manages own time in a manner that maintains and promotes high quality. Keep abreast of national agendas and published frameworks, guidelines, standards, protocols and policies and international research and evidence, both clinical and professional relating to this specialist area. To use this knowledge to inform and develop service delivery Develops positive and productive working relationships with other care providers that enable partnership working. Promotes patient and public experience feedback to influence innovation and change Contributes to meetings and projects on behalf of the team Contributes to the development of relevant hospice policies and procedures, processes, guidelines and protocols. Proposes changes to working practices for own area of work in particular the new lighter touch and social support groups. Page 5 of 8 Adapt own work, takes on new tasks as agreed and asks for help as needed. Equality & Diversity KSF 2 Works closely with SPH Community Engagement Coordinator and Head of Clinical Engagement actively addresses inequalities in access to hospice care through identifying and reducing barriers. Ensure services are culturally competent, inclusive and accessible. Treat everyone with dignity and respect, actively foster a non-discriminatory approach. Challenge bias, prejudice, and intolerance if appropriate or bring it to the attention of their line manage Aware of the impact of their own behaviour on others

Qualifications

Essential

• Registered Healthcare professional HCPC or RCN registrations
• Relevant degree programme, or equivalent
• Evidence of continued professional development

Desirable

• Communication skills training
• Group work training

Experience

Essential

• Minimum of 3 years of post-registration experience of direct patient care in a health or social care setting working with patients who have life limiting conditions (cancer and non-cancer diseases)
• Experience of team working, understands team dynamics, including what factors make a team work well
• Proven experience in group facilitation or leading wellbeing interventions.
• Experience of working and proven ability to work with diverse communities, building trust and promoting inclusive practice.
• Experience of working autonomously without direct supervision
• Experience in managing and developing staff
• Possess a working knowledge of clinical governance and evidence-based practice
• Possess a working knowledge of safeguarding individuals who are at risk
• Understanding of health inequalities and barriers faced by marginalised groups and has ideas how to address them.
• Willingness to develop palliative care knowledge and skills

Desirable

• Experience of working with volunteers.
• Service development experience
• Co-production experience with patients and/or local communities
• Possess a sound knowledge of issues related to the provision of palliative care in the community
• Demonstrate a working knowledge of relevant statutory and voluntary agencies and organisational structure
• Experience of holding conversations around advance care planning
• Experience of audit processes

Additional Criteria

Essential

• Excellent communication skills, both written and verbal
• Group Facilitation: Skilled in leading inclusive, supportive group sessions.
• Confident in engaging with individuals, families, and professionals across diverse settings.
• Ability to manage multiple priorities and adapt flexibly to meet changing needs
• Competent in collecting and using data to improve services
• Inspirational interpersonal skills able to engage and build effective relationships at all levels
• Excellent organisational and time management skills with the ability to prioritise tasks
• Ability to work autonomously and as part of a multi-disciplinary team
• Own and take responsibility for constructive feedback to improve patient care and/or team working
• Possess an innovative approach and an ability to inspire others
• Robust emotional resilience to manage excessive exposure to dying people and family/carer distress
• Ability to maintain a professional, calm and efficient manner with strong self-management skills

Desirable

• Able to use a variety of IT systems, including Microsoft office, MS Teams and EMIS

Additional Criteria

Essential

• Demonstrate ability to work flexibly to meet the challenges and opportunities of working within the hospice environment
• Self-motivated and able to motivate others
• Willing to learn and adapt
• Approachable, non-judgemental and empathetic
• Demonstrate a commitment to anti -discriminatory practice and equal opportunities
• Able to work under pressure
• Be able to demonstrate and uphold the hospice values
• Demonstrates enthusiasm and commit to work in palliative and end of life care
• Driving licence and access to a vehicle for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).