Job responsibilities
Key relationships
Internal
Hospice
Community Nursing Teams
Wider Hospice
Clinical Teams
Learning and
Development Team and Clinical Quality Improvement Team
Head of
Community Nursing
Director of
Patient Care (DoPC)
Fundraising,
Marketing and Communication Team
External
Patient and
their family
Community
Nursing Teams and other Allied Health Care Professionals
Secondary care referrers to Hospice at Home
General
Practitioners
CHC Fast Track
Marie Curie
Community Services
Key Responsibilities
Clinical Caseload Management
Take telephone patient referrals, ensuring
accurate information is collected to enable care planning and risk
assessment.
Remotely assess individual patient situations
using all available information.
Use clinical skill
to schedule patient visits and shifts.
Recognise and act
upon changes in patients, adapting the care planned urgently when needed.
Provide clinical
support and clinical guidance to the senior healthcare assistants and administrators
Provide day to day
support of Hospice at Home Senior Healthcare
assistants listening and responding to their concerns.
Ensure that patient privacy and dignity is always
maintained, with special regard to issues of confidentiality.
Support all patients and their families,
respecting their beliefs and personal circumstances.
Work within SPH Mental Capacity Act and
Deprivation of Liberty Safeguards Policy to ensure you safeguard the
interests of all patients.
Support bereaved families after the
patients death, informing them of the after-death processes that need to
occur.
Work within own scope of practice, taking
professional accountability for clinical competence.
Contribute to
practice improvement and clinical audit, implementing any recommended
changes, so ensuring evidence based,
quality specialist palliative care is being delivered to patients, carers and
their families.
Contribute to
maintaining Health and Safety standards and risk assessments within Hospice
at Home.
Use resources
economically and efficiently.
Prioritises own workload and manages own time to ensure priorities are
met and quality is not compromised.
Listen and respond to complaints, incidents and near
misses and report as per policy, participating in investigations as required.
Be able to deal with challenging situations by own
actions, know escalation procedures and is familiar with information
resource.
Communication
Communicate with patients and families in a
sensitive, supportive and caring manner, taking account of individual
personal beliefs and understanding.
Communicate professionally and in a timely
way with all internal and external health care
professionals to ensure the patient and family receive coordinated care of a
high quality.
Ensure all documentation is completed accurately, legibly
and in a timely manner accordance with hospice policy, NMC/HCPC standards and
Information Governance requirements.
Help patients/ relatives overcome barriers
to understanding when English is not their first language, or they have other
language barriers.
Adapt communication to take account of
others culture, background and preferred way of communicating.
Provide feedback to others on their
communication where appropriate.
Maintain the highest standards of integrity
when communicating with patients and the wider public.
Teamwork
Work as an open and honest member of the
multidisciplinary team to ensure a co-ordinated and defined management
plan/plan of care for each patient.
Develop effective
and supportive working relationships with other members of the Hospice and
external multi-disciplinary team.
Contribute to the
morale of the team, acknowledging it can be a highly emotive work
environment. Motivate and encourage others.
Attend and contribute to debriefing sessions,
reflective case reviews and contribute to the ongoing development of the
service as required.
Actively contribute to multi-disciplinary
meetings and team meetings.
Discuss with the team the likely impact of changing
policies, strategies, and procedures on practice. Also, about changes the team can make and
how to make them effective.
Evaluate own and others work when needed.
Support colleagues in understanding and making
changes to their work.
Constructively identify where new ways of
working, policies or strategies are having a negative impact on the service
given to users or the public.
Challenge bias, prejudice, and intolerance if
appropriate or brings it to the attention of a manager.
Personal and
professional development of self and others
Actively participate in and contribute to the
individual performance review and development process.
Identify development
needs for others emerging work demands and future career aspiration.
Keep up to date with all mandatory and statutory
training and apply learning to practice.
Take responsibility for own individual
professional development by keeping up to date with current advances in
nursing practice and research, particularly in the field of palliative care.
Assist in the orientation, and mentorship of new
staff and student nurses. Be an excellent role model.
Work towards NMC/HCPC revalidation and support
that of colleagues.
Demonstrate a commitment to developing
research/audit skills and contribute to the research/audit plans of others.
Additional
Responsibilities (for Personal Development Planning when fully competent in
core role)
Develop and lead an area of special interest and
share expertise and practice development with MDT colleagues.
Participate
in the training and mentoring, of students and external placements