Service Lead Bay Lymphology (Non-Clinical)

Job description

Job responsibilities

Job Description

Post: Service Lead Bay Lymphology (Non Clinical)

Accountable to: Reports to:

Salary: £19.00 - £23.00 per hour (dependant upon experience of management and leadership, quality and competence)

Base: Heysham CDC

Job Purpose

To provide leadership and managerial oversight to the Bay Lymphology Service, focusing on service delivery standards, workforce management, and compliance, while supporting clinical teams to deliver high-quality patient care in line with regulatory and organisational requirements.

Key Responsibilities

Service Leadership & Management

Lead, coordinate, and optimise the delivery of service operations, ensuring efficiency, accessibility, and adherence to best practice and organisational standards.

Act as the primary point of contact for operational and scheduling matters, reviewing and improving rotas, staffing allocations, and workflow processes.

Support implementation of service developments, new initiatives, and change management activities within the lymphoedema pathway.

People Management

Provide supervision and line management to administrative and operational staff, overseeing recruitment, induction, performance review, and professional development.

Ensure processes are in place to embed and monitor effective clinical supervision of staff, working with senior clinicians to assure quality and safety of practice.

Promote a positive team environment, ensuring clear role clarity, motivation, and accountability across multidisciplinary staff.

Compliance & Governance

Maintain strong governance practices, ensuring adherence to organisational policies, clinical standards, data protection (e.g. GDPR), and safeguarding protocols.

Lead the service in meeting Care Quality Commission (CQC) regulatory standards, preparing for inspections, embedding compliance frameworks, and responding to required actions.

Ensure awareness and application of infection prevention and control standards within service operations, working with clinical colleagues to maintain a safe and compliant care environment.

Oversee risk management, incident reporting processes, and ensure prompt resolution and escalation as required.

Quality, Audit & Service Improvement

Monitor service quality through audit, performance metrics, and service user feedback. Identify opportunities for improvements and support audit, research, and development activities.

Assist in the development and operationalisation of service protocols and policies.

Financial & Resource Management

Monitor resource use, budget considerations, and equipment needs, ensuring cost-effective and compliant management of service resources.

Coordinate procurement and maintenance of equipment relevant to lymphoedema service operations.

Communication & Stakeholder Engagement

Develop and maintain collaborative relationships with internal and external stakeholders, including clinical teams, partner organisations, commissioners, and patient groups.

Facilitate effective communication across teams, ensuring timely and accurate distribution of information

Person Specification

Skills and Knowledge

Essential

• -Strong leadership, organisational, and communication skills.
• -Competent in rota planning, prioritisation and delegation.
• -Understanding of NHS governance, safeguarding and data protection standards.
• -Proactive problem-solving and escalation handling
• -Understanding of NHS governance, safeguarding, data protection, and infection prevention and control requirements.

Desirable

• -Familiarity with lymphoedema pathways and clinical terminology
• -Knowledge of service user involvement or patient-centred care in chronic conditions

Personal Attributes

Essential

• -Confident, approachable leader with emotional intelligence.
• -Flexible, resilient, and able to manage change effectively.
• -Integrity, professionalism, and a collaborative style.
• -Strong attention to detail and commitment to quality.

Desirable

• -Ability to contribute to research, audit, or continuous professional development.
• -Experience of cross-organisational partnership working.

Experience

Essential

• -Proven management experience in a health or social care service environment
• -Experience in workforce planning, performance management, and compliance oversight
• -Demonstrable experience of implementing service improvements
• -Experience of leading services through CQC inspection and compliance processes.

Desirable

• -Experience in lymphoedema, community or specialist services
• -Background in audit, quality assurance or service redesign
• -Experience in people management, including ensuring appropriate professional/clinical supervision processes are embedded and monitored

Qualifications

Essential

• -Educated to at least A-level or equivalent
• -Recognised management/leadership qualification (e.g. ILM Level 5+) or willingness to work towards one

Desirable

• -Healthcare-related qualification
• -Training in quality improvement, audit or project management

Employer details

Employer name

Morecambe Bay Primary Care Collaborative

Address

Heysham Primary Care Centre

Middleton Way

Heysham

Morecambe

Lancashire

LA3 2LE

Employer's website

https://mbpcc.co.uk/ (Opens in a new tab)