Administrator

Job summary

Birmingham SmartCare is a GP Federation in Birmingham. Formed in 2016 Birmingham SmartCare is a company which is owned and run by local primary care clinicians working together to improve health and well- being.

We have an elected Executive Board of Directors which is made up of GPS and supported by our Chief Operating Officer. Each member practice has an elected representative who attends the organisations Annual General Meeting.

We believe that our organisation brings together the strong values of local general practices with the advantages of working at scale and the ability to collaborate on services which cannot practically be provided in smaller settings. Additionally, this is positive for skill sharing, interpersonal learning and the dissemination of best practice. This will ensure the delivery of excellence in general practice.

Birmingham SmartCare prides itself on remaining local to the citizens and patients within its geographical boundaries, and continuously strives to put services and systems in place to improve the health and well being of its population.

Main duties of the job

Answer incoming calls and take patient information booking them into the correct service

Book patients for the required service

Transfer requests as appropriate

Document incidents and complaints

Undertake regular audits of work

Communicate with other health care professionals to ensure seamless patient care

Engage with patients in a friendly and professional manner while actively listening to their requests

Coordinating the COVID-19 vaccination clinics

Ad-hoc duties as and when required across all Services

About us

Birmingham SmartCare is a GP Federation in Birmingham. Formed in 2016 Birmingham SmartCare is a company which is owned and run by local primary care clinicians working together to improve health and well- being.

We have an elected Executive Board of Directors which is made up of GPS and supported by our Chief Operating Officer. Each member practice has an elected representative who attends the organisations Annual General Meeting.

We believe that our organisation brings together the strong values of local general practices with the advantages of working at scale and the ability to collaborate on services which cannot practically be provided in smaller settings. Additionally, this is positive for skill sharing, interpersonal learning and the dissemination of best practice. This will ensure the delivery of excellence in general practice.

Birmingham SmartCare prides itself on remaining local to the citizens and patients within its geographical boundaries, and continuously strives to put services and systems in place to improve the health and well being of its population.