Vertis Health

Operations Administrator

The closing date is 27 January 2026

Job summary

Reporting to the Operations Manager, the Operations Assistant will play a crucial role in supporting the smooth running of Vertis Healths commissioned and private services. The role will focus on administration, compliance, and data management, ensuring that operational teams are well supported in delivering high-quality patient care. As a key point of contact within the operations team, the postholder will be responsible for handling essential administrative tasks, updating records, and assisting in the coordination of services. Strong attention to detail, organisational skills, and the ability to manage multiple priorities will be essential. Your key relationships will include the Operations Manager, who will provide guidance and oversight, and the wider operational and clinical teams, whom you will support in the delivery of services.

Main duties of the job

The Operations Assistant supports the smooth running of the organisation by providing comprehensive administrative, operational, and communication support. The role involves managing enquiries, maintaining accurate records, coordinating schedules, and assisting with office operations. It also includes handling communication with internal and external stakeholders, supporting onboarding processes, and ensuring compliance with relevant standards such as NHS and CQC requirements. The assistant helps prepare reports, supports procurement, collaborates with departments like HR and Finance, and contributes to meetings through agenda preparation and minute taking. They also assist with marketing and communications activities, maintain confidentiality, and stay up to date with required training and development.

About us

Were a GP federation in Worcestershire with bold ambitions. Alongside supporting our Primary Care Networks, we operate a range of services that help to keep NHS spending within the NHS - and generate revenue that can be reinvested back into Primary Care. Over the last 10 years, we have been trusted by over 600,000 patients in Worcestershire to deliver great care across a range of NHS commissioned projects while helping GP practices and PCNs streamline their workloads and, crucially, be able to dedicate more of their valuable time to patient care.

Date posted

13 January 2026

Pay scheme

Other

Salary

£24,112 a year

Contract

Permanent

Working pattern

Full-time, Part-time, Flexible working

Reference number

B0158-26-0001

Job locations

38 Kenilworth Close

Crabbs Cross

Redditch

B97 5JX

Job description

Job responsibilities

In this role, the Operations Assistant will be expected to:

Provide all aspects of administrative support to the Operations Manager and wider team, and keep them informed of progress.

Work to deadlines and respond in a flexible way to the changing demands of the organisation.

Attend and participate in team and one-to-one meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required.

Ensure telephones are managed and answered in a timely manner and act as a point of contact for all enquiries, ensuring that customers are responded to promptly and professionally.

Handle communication with internal and external stakeholders (including locum GPs, practice staff, patients etc) via email and other methods, ensuring timely responses to queries and requests.

Support with the running of the Crabbs Cross office, handling general duties and office administration as required.

Monitor and manage patients on clinical systems including EMIS Web, ERS, Semble and others to ensure effective service delivery, following the appropriate pathways and protocols for each.

Maintain accurate records and complete data entry tasks for operational activities, ensuring compliance with NHS, CQC, and contractual requirements.

Assist in service scheduling and workforce coordination using Lantum or other scheduling software, ensuring shifts and service coverage are effectively planned, and crossreferencing invoices and rotas as required.

On board all new self-employed staff ensuring all documentation is correct, in date and all IT accesses have been granted.

Where needed, support with the preparation of reports and data summaries for management, helping track service performance and key performance indicators (KPIs).

Support procurement processes, managing supplies and liaising with suppliers where necessary.

Work collaboratively with other departments, such as HR and Finance, to ensure smooth coordination of operations.

Support internal meetings, preparing agendas, taking minutes, and following up on action points as requested.

Help coordinate marketing and communications activities, working with the Communications team to support service promotion and engagement.

Ensure a high level of confidentiality and data security when handling sensitive patient and organisational information.

Stay on top of your eLearning modules and raise opportunities for further training or CPD with your Line Manager when you feel they are relevant to your role. Due to the nature of this role, there will naturally be other requirements, which will be identified in agreement with the Operations Manager; the above, however, provides an overview of the core responsibilities that form the primary remit of this role.