Job summary
We are a friendly GP Practice Surgery based in the Bengeworth area of Evesham.
We are seeking an enthusiastic, highly motivated, flexible and well organised individuals to join our reception team.The candidate will be capable of providing a comprehensive, professional and confidential Receptionist/administrative service to the Practice. The post entails frequent contact with patients and clinicians. Experience is preferred but not essential. Full training will be provided.
Working hours - 24 per week with the possibility of additional hours later in the year
Working pattern - Monday 12.30pm to 6.30pm, Wednesday 12.30pm to 6.30pm, Thursday 08.00am to 2.00pm, and Friday 08.00am to 2.00pm
Main duties of the job
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Data entry of temporary registrations, immediate and necessary and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Process tasks on DOCMAN, EMIS and any other forms of workflow
Workflow urgent results to the duty doctor
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Manage and monitor the reception emails and ensure all items are dealt with appropriately and in a timely manner
Process repeat prescription requests ensuring they are processed efficiently and in a timely manner
Opening of the post and placing in staff trays
Filing of patient notes
Chaperoning where appropriate and have completed training
Preparing New patient Packs
Keep up to date with mandatory Training
About us
Vertis
Health is a fast-growing provider of community-based healthcare services to NHS
patients within South Worcestershire. The organisation utilises the excellent
clinical expertise that already resides within the local NHS environment and
harnesses it with efficient administration pathways to provide patients with
more convenient and accessible services. We hope that by doing this we will not
only deliver pathway improvements to patients but also go some way to relieving
the growing volume pressures that are being experienced within local hospitals
and GP practices.
Job description
Job responsibilities
Job Summary:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Job Description (please see attached document for further details):
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Data entry of temporary registrations, immediate and necessary and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Process tasks on DOCMAN, EMIS and any other forms of workflow
Workflow urgent results to the duty doctor
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Manage and monitor the reception emails and ensure all items are dealt with appropriately and in a timely manner
Process repeat prescription requests ensuring they are processed efficiently and in a timely manner
Opening of the post and placing in staff trays.
Filing of patient notes
Chaperoning where appropriate and have completed training
Preparing New patient Packs
Keep up to date with mandatory Training
Booking of Interpreters to support patients at appointments
Place samples in fridge and record in reception diary
Any other duties as required
Job description
Job responsibilities
Job Summary:
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required. To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.
Job Description (please see attached document for further details):
Maintaining and monitoring the practice appointment system
Process personal, telephone and e-requests for appointments
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Signpost patients to the correct service
Initiating contact with and responding to, requests from patients, team members and external agencies
Read code data on EMIS
Photocopy documentation as required
Data entry of temporary registrations, immediate and necessary and relevant patient information as required
Input data into the patients healthcare records as necessary
Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team
Process tasks on DOCMAN, EMIS and any other forms of workflow
Workflow urgent results to the duty doctor
Manage all queries as necessary in an efficient manner
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Monitor and maintain the reception area and notice boards
Support all clinical staff with general tasks as requested
Manage and monitor the reception emails and ensure all items are dealt with appropriately and in a timely manner
Process repeat prescription requests ensuring they are processed efficiently and in a timely manner
Opening of the post and placing in staff trays.
Filing of patient notes
Chaperoning where appropriate and have completed training
Preparing New patient Packs
Keep up to date with mandatory Training
Booking of Interpreters to support patients at appointments
Place samples in fridge and record in reception diary
Any other duties as required
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Person Specification
Experience
Essential
- Experience of working with the general public
Desirable
- Experience of administrative duties
- Experience of working in a health care setting
Qualifications
Essential
- Educated to GCSE level or equivalent
Desirable
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
