SW Healthcare

Band 2 Healthcare Support Worker

This job is now closed

Job summary

Overview- To assist in the provision of an effective administrative and signposting service for Your Health in the community, to support the clinical functions of the service. Work in conjunction with colleagues, service users and stakeholders to provide an efficient clerical support service. To ensure that a high standard of customer care is provided at all points of contact and ensure this is done so using tact, discretion and sensitivity. To ensure positive promotion of SW Healthcare values and vision

Main duties of the job

Providing an efficient and professional administrative/signposting service: Registering patients to GP Practices both paper applications and on-line applications IT including researching suitable services the patient can be directed to Supporting patients with booking further appointments at their GP Practice Amending and sending out clinical documents (e.g. letters / referrals) Ensuring appropriate care records and files are available to clinicians (e.g. for inpatient and outpatient appointments and for ad hoc requests) Accurately inputting confidential data using a variety of SWHC IT systems in a timely way. Booking / utilising interpreters for patients as required Providing flexible administrative and reception cover as required to meet the needs of the services. Liaise with staff, service users and stakeholders Provide excellent telephone skills Accurately record telephone messages and other enquiries and refer as appropriate Provide effective communication and problem solving both face to face and via telephone

About us

SW Healthcare is a fast-growing provider of community-based healthcare services to NHS patients within Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.

SW Healthcare is an inclusive employer, committed to diversity and positive attitudes towards disability. We strive to create a team of people from diverse backgrounds and experiences, and we welcome all applicants with relevant skills and experience to apply, with Proof of Right to Work in the UK. If you require any adjustments to make your application process easier, please let us know and we will be more than happy to help. While we do look for applicants who meet the job description, we are also open to those who may not exactly fit the criteria. If this is you, please feel free to submit a cover letter in which you explain why you think you are a good fit for the role. We look forward to hearing from you!

Date posted

19 March 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Band 2

Contract

Fixed term

Duration

2 years

Working pattern

Full-time, Flexible working

Reference number

B0158-24-0023

Job locations

38 Kenilworth Close

Redditch

Worcestershire

B97 5JX

Job description

Job responsibilities

- Efficient and Professional Administrative/Signposting Service:

- Registering patients to GP Practices (both paper and online applications)

- Conducting IT research to find suitable services for patients

- Assisting patients with booking further appointments at their GP Practice

- Amending and sending out clinical documents (e.g., letters/referrals)

- Ensuring availability of appropriate care records and files for clinicians

- Inputting confidential data accurately and timely using SWHC IT systems

- Providing flexible administrative and reception cover as needed

- Liaising with staff, service users, and stakeholders

- Providing effective communication and problem-solving face-to-face and via telephone

- Demonstrating compassion and sensitivity in all interactions

- Attending admin team/departmental meetings regularly

- Respecting all service users and colleagues at all times

- Receiving and signposting service users and visitors appropriately

- Being the first point of contact on the van, maintaining professionalism

- Making decisions and taking actions within the team for routine inquiries

- Identifying and promoting best practices and innovation for efficiency

- Planning and Organisational Skills:

- Organizing daily work tasks and prioritizing to meet set timescales

- Undertaking prioritised work assigned by Supervisor/Line Manager

- Possessing standard keyboard skills

- Utilizing SWHC IT systems for data inputting

- Familiarity and competence with various paper and electronic filing systems

- Patient Support and Integration:

- Providing non-clinical advice and information to patients

- Collaborating as part of an integrated team

- Keeping up-to-date with National and Trust legislation, guidelines, policies, etc.

- Participating in the effective introduction of new systems and initiatives for service improvement

- Responsibility for Financial and Physical Resources:

- Having a personal duty of care for all equipment and resources

- Maintaining stock control of stationery/clinical supplies

- Logging end-of-day reports and patient case studies

- Supporting data gathering for monthly reporting

- Traveling around Worcestershire to attend clinics as directed by Team Leader