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SW Healthcare

Receptionist Administrator - Farrier House

Information:

This job is now closed

Job summary

We are looking for an adaptable and capable Receptionist/ Administrator to join our amazing team at Farrier House Surgery.

14 hours a week Monday, Wednesday and Friday starting at 8am. Shift Pattern can be discussed at the interview).

You will be responsible for undertaking a wide range of reception duties and the provision of administrative support to the Practice Team.

Main duties of the job

Duties can include but are not limited to:greeting and directing patients; effective use of the appointment system; booking appointments; processing of information and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

About us

SW Healthcare is a fast-growing provider of community-based healthcare services to NHS patients within South Worcestershire. The organisation utilises the excellent clinical expertise that already resides within the local NHS environment and harnesses it with efficient administration pathways to provide patients with more convenient and accessible services. We hope that by doing this we will not only deliver pathway improvements to patients but also go some way to relieving the growing volume pressures that are being experienced within local hospitals and GP practices.

Details

Date posted

27 September 2023

Pay scheme

Other

Salary

£22,383 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

B0158-23-0092

Job locations

Farrier House

Farrier Street

Worcester

WR1 3BH


Job description

Job responsibilities

Please read the full job description attached to the NHS Jobs adverts to better understand the role and person specifications.

Job description

Job responsibilities

Please read the full job description attached to the NHS Jobs adverts to better understand the role and person specifications.

Person Specification

Experience

Essential

  • Receptionist and or Administrative professional experience.
  • Quick learning ability.
  • Strong organizational skills with acute attention to detail.
  • Effective prioritization and adeptness at working under pressure.
  • Clear and concise communication skills, both verbally and in writing.
  • Rapid proficiency in picking up computer software features.
  • Team player mindset with a deep appreciation for teamwork.
  • Ability to handle a high volume of telephone calls and manage multiple telephone lines comfortably.
  • Courteous and efficient interaction with the general public.
  • Unwavering commitment to maintaining patient confidentiality.

Desirable

  • Availability for rapid response to the surgery in case of sickness cover needs.
  • Prior experience in the NHS or in customer service roles.
Person Specification

Experience

Essential

  • Receptionist and or Administrative professional experience.
  • Quick learning ability.
  • Strong organizational skills with acute attention to detail.
  • Effective prioritization and adeptness at working under pressure.
  • Clear and concise communication skills, both verbally and in writing.
  • Rapid proficiency in picking up computer software features.
  • Team player mindset with a deep appreciation for teamwork.
  • Ability to handle a high volume of telephone calls and manage multiple telephone lines comfortably.
  • Courteous and efficient interaction with the general public.
  • Unwavering commitment to maintaining patient confidentiality.

Desirable

  • Availability for rapid response to the surgery in case of sickness cover needs.
  • Prior experience in the NHS or in customer service roles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SW Healthcare

Address

Farrier House

Farrier Street

Worcester

WR1 3BH


Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)

Employer details

Employer name

SW Healthcare

Address

Farrier House

Farrier Street

Worcester

WR1 3BH


Employer's website

http://www.swhealthcare.org.uk (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Details

Date posted

27 September 2023

Pay scheme

Other

Salary

£22,383 a year

Contract

Fixed term

Duration

12 months

Working pattern

Part-time, Flexible working

Reference number

B0158-23-0092

Job locations

Farrier House

Farrier Street

Worcester

WR1 3BH


Supporting documents

Privacy notice

SW Healthcare's privacy notice (opens in a new tab)