Job summary
Job summary
You will be working for SW Healthcare and be the first point of contact to the patients. Please see the job description attached for more details.
This is a part-time role of 25 hours per week and will include weekend and shift pattern work.
Main duties of the job
To work as part of the administrative team to support all administrative work undertaken for the Primary Care services located at Worcester Royal Accident and Emergency Department. The post holder will need to provide a high quality, professional reception and administrative service to patients, doctors, staff, colleagues, health service professionals and others.
About us
SW Healthcare is a fast-growing provider
of community-based healthcare services to NHS patients within South Worcestershire.
The organisation utilises the excellent clinical expertise that already resides
within the local NHS environment and harnesses it with efficient administration
pathways to provide patients with more convenient and accessible services. We
hope that by doing this we will not only deliver pathway improvements to
patients but also go some way to relieving the growing volume pressures that
are being experienced within local hospitals and GP practices.
Job description
Job responsibilities
- Provide all aspects of administrative support to staff, Managers, Finance, Directors and clinicians as directed and keep them informed of work in progress
- Maintaining and monitoring the EMIS Clinical Services appointment system.
- Booking appointments for patients streamed to primary care and transfer details from the Patient First system to EMIS.
- Welcoming patients and sign posting patients to the PCU.
- Carry out system searches as requested
- Support administrative staff, providing cover during staff absences
- Maintain general office duties
- Maintain a clean, tidy, effective working area at all times
- Provide support in photocopying and filing
- Support GP and ANP Locums as directed
- For patients being referred to speciality teams, the receptionist should provide wayfinding advice to the appropriate assessment area. If assessment areas are unable to accept due to capacity, the patient may wait in the main waiting room, ensuring that the Nurse in Charge or triage nurse is aware.
- To summon security assistance if needed via phone or crash alarm.
- To work to deadlines and respond in a flexible way to the changing demands of the organisation, including ensuring that customers are responded to promptly and professionally
- To attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required
- To complete tasks and objectives that are outlined in your own personal objectives
Job description
Job responsibilities
- Provide all aspects of administrative support to staff, Managers, Finance, Directors and clinicians as directed and keep them informed of work in progress
- Maintaining and monitoring the EMIS Clinical Services appointment system.
- Booking appointments for patients streamed to primary care and transfer details from the Patient First system to EMIS.
- Welcoming patients and sign posting patients to the PCU.
- Carry out system searches as requested
- Support administrative staff, providing cover during staff absences
- Maintain general office duties
- Maintain a clean, tidy, effective working area at all times
- Provide support in photocopying and filing
- Support GP and ANP Locums as directed
- For patients being referred to speciality teams, the receptionist should provide wayfinding advice to the appropriate assessment area. If assessment areas are unable to accept due to capacity, the patient may wait in the main waiting room, ensuring that the Nurse in Charge or triage nurse is aware.
- To summon security assistance if needed via phone or crash alarm.
- To work to deadlines and respond in a flexible way to the changing demands of the organisation, including ensuring that customers are responded to promptly and professionally
- To attend and participate in team meetings, training courses, and appraisals punctually and well prepared, as appropriate and when required
- To complete tasks and objectives that are outlined in your own personal objectives
Person Specification
Experience
Essential
- Experience of working in a Reception area
- Experience of working under pressure
- Exccellent communication skills
- Good IT skills
Desirable
- Experience of working in Primary Care or a hospital environment
Qualifications
Essential
- Good level of GCSE English and Maths
Desirable
- NVQ Level 2 or above in Business Administration
Person Specification
Experience
Essential
- Experience of working in a Reception area
- Experience of working under pressure
- Exccellent communication skills
- Good IT skills
Desirable
- Experience of working in Primary Care or a hospital environment
Qualifications
Essential
- Good level of GCSE English and Maths
Desirable
- NVQ Level 2 or above in Business Administration
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
