Teesside Hospice

Administration Assistant (Bank)

The closing date is 02 March 2026

Job summary

To work as a member of the administration team, providing a high quality and comprehensive administration support to contribute to the efficient and effective running of the Lymphoedema Clinic and wider services. Working collaboratively with members of the Lymphoedema team and wider multidisciplinary team (internal and external)

Main duties of the job

Key responsibilities include managing patient appointments, processing referrals, maintaining accurate records on SystmOne, ordering patient hosiery and supplies, preparing patient documentation, and ensuring efficient communication with patients, GPs, and other healthcare professionals. The role also supports volunteers, assists in training new team members, and helps implement improvements to administrative processes, all while maintaining strict confidentiality and adhering to organisational policies.

About us

We support around 4,000 people in Tees Valley, primarily in Middlesbrough and Redcar & Cleveland. We help them make the most of every day, ensuring they receive the best possible care by creating experiences and memories that last a lifetime.

We really care. We were founded by local people and will always be here for local people. We understand their lives, the community and culture so are incredibly well placed to offer highly personalised levels of care.

It costs us around £18,500 each day to run all our services, which include: a 10-bed Inpatient Unit, Wellbeing Centre, Outreach, Bereavement services for Adults and Children and a lymphoedema Clinic.

Vision

We will be there for everyone that needs us. We will change the way society and healthcare systems care for people with terminal illness and ensure local people get the very best care at end of life.

Our mission

We will complement other services by leading the development of new ways of working and delivering hospice care that meets the need of those at end of life today and in the future, whatever their needs.

Values

Compassionate
Skilled
Trustworthy
Accountable
Principled

Date posted

18 February 2026

Pay scheme

Other

Salary

£12.21 an hour

Contract

Bank

Working pattern

Flexible working

Reference number

B0156-26-0000

Job locations

Teesside Hospice

1 Northgate Road

Middlesbrough

Cleveland

TS55NW

Job description

Job responsibilities

General duties

To provide comprehensive administration support for the Lymphoedema Team working alongside the Lymphoedema Secretary to assist in the smooth running and co-ordination of the Lymphoedema service.

To include working on reception, greeting patients, answering telephone calls, listening to voicemails, co-ordinating appointments.

Assist with processing referrals and registering new patients, adding data to SystmOne patient database and updating clinic spreadsheets.

Assist with completing patient discharges and sending prescriptions.

Assist with maintaining an effective Purchase Ordering system for patient hosiery, having some awareness of the clinic budget.

Assist clinic staff to ensure hosiery is ordered in a timely manner. To rearrange and rebook appointment times as appropriate, in order to ensure maximum clinic efficiency.

To provide an effective and efficient communication service for the Lymphoedema Team ensuring patients appointments are confirmed in advance.

To assist in maintaining diaries for the Lymphoedema Team and amending SystmOne templates if needed.

Be aware of patient waiting lists and add, remove, and amend as necessary.

To ensure patient letters are typed to the highest standards, as specified by the Lymphoedema Secretary.

To obtain personal details from patients to support the work of the Lymphoedema Team.

Liaising with GPs and other professionals

To ensure patient care documents are prepared, maintained and scanned/filed accurately to facilitate a high standard of patient care.

To ensure an adequate supply of paper -based forms, patient information and other documents are available to the Lymphoedema Team.

To attend Lymphoedema Team meetings as required and following up any actions accordingly.

To ensure that a confidential service is maintained at all times, relating any pertinent details to the Clinical Team as necessary. Photocopying, filing and franking of mail.

To deal with telephone queries in a professional manner ensuring all callers receive the best possible service

To provide cover for the wider Administration Team as and when required.

Supervise volunteers and assist with training or support needs

Assist with training and supporting new members of the team as and when required

Work with the Lymphoedema Secretary and Clinical Lead to implement new ways of working.

To adhere to all Teesside Hospice policies and procedures and to ensure that this is maintained at all time