Job responsibilities
Key Responsibilities or Duties:
To carrying out tasks involving direct patient care and support to patients and families
Work with registered health professionals to deliver specialist palliative care to patients
To act within the limits of own competence and authority
To support and direct clinical care assistant volunteers
Clinical intervention
Communicate effectively with patients, carers and professionals
Support individuals who are distressed
Support individuals and carers to cope with their emotional and psychological and spiritual wellbeing
Assist in the assessment of an individuals needs arising from their health and social status
Assist in the assessment of the need for, and the provision of, environmental and social support
in the community
Undertake personal hygiene for individuals unable to care for themselves
Support individuals during and after clinical therapeutic interventions
Contribute to care planning and review by implementing, monitoring and evaluating care
Prepare individuals for health care through appropriate moving and positioning
Prepare environments and resources for use in health care activities
Monitor an individuals progress in managing their illness and assist the individual's management
of their condition and treatment plan
Support others in providing health care actions through assisting the practitioner to implement
healthcare activities
Assist in the implementation of mobility and movement programmes for individuals to restore
optimum movement and functional independence
Assist individuals in undertaking activities and enable them to choose and participate in activities
that are meaningful to them
Help individuals to maintain mobility and support the use of technological aids to promote
independence
Support individuals to retain, regain, and develop the skills to manage their lives and environment
including enabling individuals to use assistive devices and assistive technology
Work in collaboration with family/carers to enable them to support individuals
Deliver and collect clinical items or patients accessories to and from West Suffolk Hospital
Special Features of the job
Bank HCAs may be required to work across all the various services: community care including groups
and clinics provided at outreach centres and Sylvan ward
Personal Development (all staff)
Each employee must co-operate and attend all appropriate mandatory and statutory training as
required by the organisation
Health and Safety (all staff)
All staff have responsibilities to ensure that our working environment continues to be a safe,
secure, healthy and fulfilling place to work
Employees of St Nicholas Hospice Care are required to work in line with the Health and Safety
Policy to ensure not only their own health and safety, but that of others too
Governance
Be aware of and comply with all relevant Hospice policies, guidelines and procedures
Ensure the maintenance of confidentiality in respect of patient, staff, volunteer, and organisational
records
Be aware of, and use the procedure to report any incidents, risks and safety concerns
General (all staff)
Act as an ambassador for the charity and encouraging others to do the same
At the heart of our strategic vision, our One Team approach aims to support creative and
flexible responses from every member of our workforce in order to benefit each and every person
using our services, from clinical care, retail, fundraising, education and the support
services. There is an expectation for everyone to support colleagues beyond their own team
Ensure the maintenance of confidentiality in respect of staff, volunteer and client records and all
privileged information relating to the services of the Charity, its patients, staff and volunteers and
particularly of the area for which directly responsible
Undertake any other duties which may be reasonably required
The philosophy of the Hospice is based on a multi-skilled, cross-departmental approach. Staff
regardless of grade or discipline, are required to participate in this concept. The role of volunteers is
integral with the work of St Nicholas and paid staff are required to underpin this in their attitude and
actions
All staff must be sympathetic to and able to project the philosophy and concept of hospice care
The Hospice has in place provision for staff support. Staff are expected to exercise responsibility in
accessing and providing whatever forms of support might be appropriate for them to ensure that they
are able to offer the professional care for which they are employed
This Job Description may change and the duties listed are not exhaustive, but such change will only
be made following consultation between the (relevant) "Manager" and the post holder
Equality & Diversity
Promote equality of opportunity and diversity
Promote the rights and diversity of individuals
Management and Administration
Contribute to the effectiveness of teams
Maintain information/record systems
Receive and pass on messages and information
IT communication accurately and in a timely manner
Participate in inter-disciplinary team working to support individuals both in the hospice
and the community
