Job summary
We are looking for a Receptionist/Administrator to join our Reception Team working 25.5 hours per week. The Reception team plays a crucial role in ensuring the smooth running of our services. As the first point of contact for visitors to the Hospice, this role is key to providing a warm welcome for all who attend our main site.
Main duties of the job
Whilst a good understanding of all front of house functions is essential, an understanding of our administration service as a whole is also required, in order that support can be provided on a flexible basis, where needed.
About us
St Nicholas Hospice Care is a local charity providing help, advice and support to people in West Suffolk and Thetford in the final chapters of their life, who are living with long-term and life-threatening illnesses. Our services are not just for patients, but for their family and friends too. They include everything from specialist medical care to bereavement support and practical help. St Nicholas Hospice is dedicated to its vision for everyone to matter in life and death.
As an employee you will receive the following benefits:
- A Health Cash Plan & Wellbeing programme
- 25 days annual leave increasing to 29 with service (pro-rata for part-time employees)
- Enhanced Occupational sick pay scheme
- Access to a group pension plan or if you have a current NHS pension, we can offer a continuation of your plan (subject to criteria)
- Life assurance
Job description
Job responsibilities
- To provide an efficient and welcoming first point of contact for all visitors to the hospice.
- To maintain effective telephone communications at all times: managing incoming calls,
taking and distributing messages electronically in a timely manner and with full use of the
VOIP system.
- To effectively use IT systems, including our electronic patient records system (SystmOne).
- To contribute to the wider Hospice Administration Service, as required.
- To respond to service needs at short notice by demonstrating flexibility when undertaking
a range of administrative duties.
To train and support volunteers.
Please view the attached job description for full details of the role.
Job description
Job responsibilities
- To provide an efficient and welcoming first point of contact for all visitors to the hospice.
- To maintain effective telephone communications at all times: managing incoming calls,
taking and distributing messages electronically in a timely manner and with full use of the
VOIP system.
- To effectively use IT systems, including our electronic patient records system (SystmOne).
- To contribute to the wider Hospice Administration Service, as required.
- To respond to service needs at short notice by demonstrating flexibility when undertaking
a range of administrative duties.
To train and support volunteers.
Please view the attached job description for full details of the role.
Person Specification
Qualifications
Essential
- Good level of general education, with a minimum of GCSE English and Maths at or above Grade C, or equivalent qualification
Desirable
- NVQ Level 2 in Administration, or equivalent qualification.
- Computing qualification, e.g. European Computer Driving License.
Skills and Abilities
Essential
- Excellent telephone manner.
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Well-developed interpersonal skills, able to communicate effectively and sensitively with (paid and volunteer) colleagues at all levels.
- Ability to work flexibly as part of a team and independently, asking for & giving support as needed.
- Ability to communicate effectively with distressed patients/relatives in a sensitive manner.
Experience
Essential
- Experience within a Receptionist role.
- Excellent IT skills, conversant with Microsoft packages including Excel, Word and Outlook
- Able to work independently and on own initiative, within specified guidelines or processes.
- Adaptable and able to work in a team environment.
- Able to work appropriately with confidential and sensitive information.
- Able to work calmly and professionally under pressure.
- Experience of working with and supporting the input of volunteer staff.
- Awareness of cultural and religious needs of visitors and colleagues.
- Supporting various clinical areas of practice i.e. pharmacy errands.
Desirable
- Experience of working in a health or social care environment.
- Experience of handling cash
Person Specification
Qualifications
Essential
- Good level of general education, with a minimum of GCSE English and Maths at or above Grade C, or equivalent qualification
Desirable
- NVQ Level 2 in Administration, or equivalent qualification.
- Computing qualification, e.g. European Computer Driving License.
Skills and Abilities
Essential
- Excellent telephone manner.
- Excellent organisational skills, including the ability to manage time and prioritise workload effectively.
- Well-developed interpersonal skills, able to communicate effectively and sensitively with (paid and volunteer) colleagues at all levels.
- Ability to work flexibly as part of a team and independently, asking for & giving support as needed.
- Ability to communicate effectively with distressed patients/relatives in a sensitive manner.
Experience
Essential
- Experience within a Receptionist role.
- Excellent IT skills, conversant with Microsoft packages including Excel, Word and Outlook
- Able to work independently and on own initiative, within specified guidelines or processes.
- Adaptable and able to work in a team environment.
- Able to work appropriately with confidential and sensitive information.
- Able to work calmly and professionally under pressure.
- Experience of working with and supporting the input of volunteer staff.
- Awareness of cultural and religious needs of visitors and colleagues.
- Supporting various clinical areas of practice i.e. pharmacy errands.
Desirable
- Experience of working in a health or social care environment.
- Experience of handling cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
