Job summary
The Programme
Support Coordinator will play a key role in supporting the effective delivery
of three core programmes within ABC and PCPC:
1. Sussex Mentoring Service,
2. Primary Care Support Programme
3. ADHD Primary Care Connect.
This role
provides high quality administrative coordination, meeting and event support,
and programme assistance to ensure these services run smoothly and remain well organised
and connected across partners.
Main duties of the job
Working
closely with the ABC and PCPC leadership teams, the post holder will help
ensure that communication, governance processes, and programme structures are
consistent, reliable and aligned with each programmes priorities.
This is a
pivotal role requiring excellent organisation, communication skills, and
attention to detail.
About us
Alliance for Better Care (ABC) is a GP Federation uniting 77
NHS GP member practices across 98 sites within 24 Primary Care Networks in
Sussex and Surrey. We support our Primary Care colleagues - and their patients
- to transform how healthcare is delivered in their communities.
We work closely with GP Practices, PCNs, Hospitals, Community
Organisations, and the Third Sector. These vital partnerships enable us to
deliver a truly integrated approach that offers the support and expertise
needed to effectively serve our populations.
More about our
organisation: www.allianceforbettercare.org
About Sussex Primary Care
Provider Collaborative (PCPC)
Sussex PCPC is a partnership
of NHS-funded primary care providers including general practice, community
pharmacy, dentistry and optometry.
Together we:
- Ensure primary care is part of Sussex health system
decision-making
- Connect practices, neighbourhoods and system partners
- Share learning, amplify messages, and support
collaboration
- Sussex Integrated Health CIC
is the delivery arm of the Primary Care Provider Collaborative (PCPC) creating
a single, coordinated vehicle for delivering services and managing contracts
across Sussex.
Please see attached JD for more information
Job description
Job responsibilities
Programme
Coordination and Support
- Provide
day-to-day coordination support across the Sussex Mentoring Service the Primary
Care Support Programme and ADHD Primary Care Connect.
- Assist programme leads with planning,
tracking actions, preparing documentation, and ensuring programme activities
run to schedule.
- Support the development, organisation and
delivery of programme workshops, learning sessions, training and engagement
events.
- Maintain programme timelines, updates and
workstream information to support smooth progress and effective communication.
Meeting & Governance Support
- Coordinate meetings for the Sussex Mentoring
Service, Primary Care Support Programme and ADHD Primary Care Connect.
- Prepare and circulate agendas, papers and
action logs for programme meetings.
- Provide clear, accurate and timely minutes
to support programme leads and workstreams.
Administrative Support
- Act as the first point of contact for
administrative queries relating to the three programmes.
- Maintain well-structured and compliant
filing systems, version control and documentation across Teams.
- Prepare programme materials including
reports, presentations, and updates.
- Support onboarding arrangements for new
staff, clinicians or partners joining the programmes.
- Ensure programme administration processes
are streamlined, consistent and well maintained.
Project Support
- Support programme leads with project tasks
such as data collation, tracking milestones, monitoring progress and updating
programme trackers.
- Assist in organising workshops, events and
collaborative sessions across all three programmes.
- Monitor progress against action logs and
ensure updates are recorded and shared promptly.
Communication & Relationship Management
- Liaise with the Sussex Training Hub, practices,
PCNs, ICTs, system partners, voluntary sector organisations and internal
colleagues to support strong communication flows across the three programmes.
- Handle enquiries professionally and escalate
where appropriate.
- Support internal and programme specific
communications, including newsletters, updates, and briefing materials.
General Duties
- Uphold organisational values and
professionalism in all aspects of the role.
- Maintain confidentiality and ensure
compliance with Information Governance requirements.
- Contribute to the continuous improvement of ABC
and PCPC programme processes.
- Undertake any other duties appropriate to
the role.
Job description
Job responsibilities
Programme
Coordination and Support
- Provide
day-to-day coordination support across the Sussex Mentoring Service the Primary
Care Support Programme and ADHD Primary Care Connect.
- Assist programme leads with planning,
tracking actions, preparing documentation, and ensuring programme activities
run to schedule.
- Support the development, organisation and
delivery of programme workshops, learning sessions, training and engagement
events.
- Maintain programme timelines, updates and
workstream information to support smooth progress and effective communication.
Meeting & Governance Support
- Coordinate meetings for the Sussex Mentoring
Service, Primary Care Support Programme and ADHD Primary Care Connect.
- Prepare and circulate agendas, papers and
action logs for programme meetings.
- Provide clear, accurate and timely minutes
to support programme leads and workstreams.
Administrative Support
- Act as the first point of contact for
administrative queries relating to the three programmes.
- Maintain well-structured and compliant
filing systems, version control and documentation across Teams.
- Prepare programme materials including
reports, presentations, and updates.
- Support onboarding arrangements for new
staff, clinicians or partners joining the programmes.
- Ensure programme administration processes
are streamlined, consistent and well maintained.
Project Support
- Support programme leads with project tasks
such as data collation, tracking milestones, monitoring progress and updating
programme trackers.
- Assist in organising workshops, events and
collaborative sessions across all three programmes.
- Monitor progress against action logs and
ensure updates are recorded and shared promptly.
Communication & Relationship Management
- Liaise with the Sussex Training Hub, practices,
PCNs, ICTs, system partners, voluntary sector organisations and internal
colleagues to support strong communication flows across the three programmes.
- Handle enquiries professionally and escalate
where appropriate.
- Support internal and programme specific
communications, including newsletters, updates, and briefing materials.
General Duties
- Uphold organisational values and
professionalism in all aspects of the role.
- Maintain confidentiality and ensure
compliance with Information Governance requirements.
- Contribute to the continuous improvement of ABC
and PCPC programme processes.
- Undertake any other duties appropriate to
the role.
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent organisational skills with strong attention to detail.
- Proficiency in MS Office and use of Microsoft Teams for file and meeting management.
- Clear, professional written and verbal communication.
- Ability to prioritise effectively, manage multiple deadlines and adapt to changing demands.
- Ability to handle confidential information with discretion.
- Strong interpersonal skills and ability to build productive relationships.
- A proactive, problem solving approach to work.
- Positive and professional demeanour regarding changing priorities/ unexpected challenges
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
- Understanding of NHS governance, structures, or operational processes.
Experience
Essential
- Experience working in an administrative role
- Experience organising meetings, minute taking and action tracking.
- Experience working in a fast paced environment with multiple stakeholders.
- Experience working both independently and collaboratively as part of a team.
Desirable
- Experience in NHS, primary care or health system settings.
- Experience supporting projects or programmes.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Desirable
- Qualification or training in administration, business support, or project coordination
Behaviours and Values
Essential
- Operates at all time in line with Confidentiality and Data Protection Act
- Professional, calm, and solutions-focused approach
- Commitment to equality, diversity and inclusion
Person Specification
Knowledge, Skills and Abilities
Essential
- Excellent organisational skills with strong attention to detail.
- Proficiency in MS Office and use of Microsoft Teams for file and meeting management.
- Clear, professional written and verbal communication.
- Ability to prioritise effectively, manage multiple deadlines and adapt to changing demands.
- Ability to handle confidential information with discretion.
- Strong interpersonal skills and ability to build productive relationships.
- A proactive, problem solving approach to work.
- Positive and professional demeanour regarding changing priorities/ unexpected challenges
Desirable
- Commitment and evidence of Continuing Professional Development (CPD)
- Understanding of NHS governance, structures, or operational processes.
Experience
Essential
- Experience working in an administrative role
- Experience organising meetings, minute taking and action tracking.
- Experience working in a fast paced environment with multiple stakeholders.
- Experience working both independently and collaboratively as part of a team.
Desirable
- Experience in NHS, primary care or health system settings.
- Experience supporting projects or programmes.
Qualifications
Essential
- Educated to NVQ 3 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience
Desirable
- Qualification or training in administration, business support, or project coordination
Behaviours and Values
Essential
- Operates at all time in line with Confidentiality and Data Protection Act
- Professional, calm, and solutions-focused approach
- Commitment to equality, diversity and inclusion
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
