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Alliance for Better Care CIC

Assistant Service Manager - Refugee & Asylum Seeker Service

The closing date is 22 December 2025

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Job summary

The refugee and asylum seeker service (RASS) is one of a growing list of clinical services delivered by ABC. Due to the significant number of external partners involved with the refugee and asylum seeker service and nature of the work, this role straddles 2 parts of ABC, transformation and clinical services and the expectation is that the post holder will work closely with both.

Proposed salary: Band 6.1 to 6.10 on the ABC pay scale which is equivalent to £35,918.88 to £42,926.38 per annum (WTE) dependent on experience

Anti-social hours supplements will be included in addition to this, dependent on hours worked.

Hours of work: Full time - 37.5 hours per week. Monday - Friday

Tenure: Fixed term contract 1 year from appointment

Location: Predominantly based in east Sussex location, close to Tunbridge Wells with the requirement to travel to ABC main offices in Horley/Crawley. Must have a full drivers license with business insurance and access to car.

Please note we may close this vacancy early if we receive applications from suitable candidates, so early submission is strongly encouraged.

Main duties of the job

This is a new role to assist the current service manager within a close and supportive team of both clinical and non-clinical staff to ensure effective service provision. Whilst the role is fast moving with activity stepped up rapidly in response to changes regarding asylum estate, the environment is calm and there is a focus on resilience and teamwork.

The role is critical to the successful delivery of the Refugee and Asylum Seeker, which operates 7 days a week 0800-20:00, covering asylum accommodation and continues to grow at pace. The service is also strengthened by the close collaboration with 30+ voluntary sector organisations who are key to the wider support needed for refugees and asylum seekers.

About us

Alliance for Better Care CIC is a GP Federation that unites 77 NHS GP practices across 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area. We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, wedeliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£35,918.88 to £42,926.38 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0141-25-0096

Job locations

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB


Job description

Job responsibilities

The post holder will:

Support the day to day coordination and operational delivery of the RASS service, helping to ensure clinics and activities run smoothly and that the team can respond appropriately in a fast-moving and sometimes unpredictable environment.

Work collaboratively with the RASS Service Manager, Lead Nurse, Clinical Lead, administrators and wider clinical services team to contribute to safe, effective delivery and a positive team culture across both RASS and ABC.

Provide operational support to clinical and administrative team members, including assisting with clinic scheduling, rota coordination, maintaining up to date SOPs and ensuring key processes are followed.

Help ensure that service activities are culturally informed, trauma aware and aligned with the needs of refugees and asylum seekers.

Support preparedness for new arrivals, ensuring stock, medical kits and practical resources are maintained, and highlighting any risks or gaps to the Service Manager.

Liaise with internal and external partners under the direction of the Service Manager, helping to promote equitable access to health and care for refugees and asylum seekers.

Work with central systems and digital teams as required, supporting the implementation of effective and innovative ways of working in line with ABCs values.

Assist in maintaining positive relationships with stakeholders, including hotel teams, general practice, the Home Office, UKHSA, councils and voluntary sector partners, recognising the impact of wider determinants of health.

Support data collection, reporting and monitoring, contributing to high quality information that demonstrates performance, activity, and progress against KPIs.

Work with the Quality team, Service Manager, Lead Nurse and Clinical Lead, Communications team to support appropriate responses to incidents, contribute to safeguarding procedures and promote a learning culture across the service.

Help member practices make effective use of RASS services, providing clear communication and timely operational support.

Please see full job description for further information.

Job description

Job responsibilities

The post holder will:

Support the day to day coordination and operational delivery of the RASS service, helping to ensure clinics and activities run smoothly and that the team can respond appropriately in a fast-moving and sometimes unpredictable environment.

Work collaboratively with the RASS Service Manager, Lead Nurse, Clinical Lead, administrators and wider clinical services team to contribute to safe, effective delivery and a positive team culture across both RASS and ABC.

Provide operational support to clinical and administrative team members, including assisting with clinic scheduling, rota coordination, maintaining up to date SOPs and ensuring key processes are followed.

Help ensure that service activities are culturally informed, trauma aware and aligned with the needs of refugees and asylum seekers.

Support preparedness for new arrivals, ensuring stock, medical kits and practical resources are maintained, and highlighting any risks or gaps to the Service Manager.

Liaise with internal and external partners under the direction of the Service Manager, helping to promote equitable access to health and care for refugees and asylum seekers.

Work with central systems and digital teams as required, supporting the implementation of effective and innovative ways of working in line with ABCs values.

Assist in maintaining positive relationships with stakeholders, including hotel teams, general practice, the Home Office, UKHSA, councils and voluntary sector partners, recognising the impact of wider determinants of health.

Support data collection, reporting and monitoring, contributing to high quality information that demonstrates performance, activity, and progress against KPIs.

Work with the Quality team, Service Manager, Lead Nurse and Clinical Lead, Communications team to support appropriate responses to incidents, contribute to safeguarding procedures and promote a learning culture across the service.

Help member practices make effective use of RASS services, providing clear communication and timely operational support.

Please see full job description for further information.

Person Specification

Other

Essential

  • Champion of equality and valuing diversity
  • Operates at all time in line with Confidentiality and Data Protection Act

Experience

Essential

  • Experience in managing service delivery/ operational role
  • Experience engaging with and presenting to various stakeholders
  • Experience of working with vulnerable and/or marginalised population groups and communities

Desirable

  • Experience of working in a primary care setting
  • Experience working with out of hours services
  • Experience of working with Primary Care Clinical Software systems

Knowledge

Essential

  • Understanding of operational service management
  • Working knowledge of Microsoft packages and clinical systems and application in local NHS
  • Knowledge of service development to improve quality and efficiency

Desirable

  • Understanding of whole system approach to care

Skills / Abilities

Essential

  • Excellent written and verbal communication skills
  • Demonstrable leadership and collaborative working qualities
  • Motivates and inspires colleagues to provide patient-centered care
  • Ability to work flexibly, use initiative, prioritise workload and delegate
  • Sound financial acumen and business management skills
  • Ability to establish excellent working relationships
  • Change management skills and ability to cope with stress and ambiguity
  • Pro-active self starter able to set and deliver own objectives
  • Excellent organisational abilities

Desirable

  • Commitment and evidence of Continuing Professional Development (CPD)

Qualifications

Essential

  • Degree level education or equivalent

Desirable

  • Project Management training or qualification
Person Specification

Other

Essential

  • Champion of equality and valuing diversity
  • Operates at all time in line with Confidentiality and Data Protection Act

Experience

Essential

  • Experience in managing service delivery/ operational role
  • Experience engaging with and presenting to various stakeholders
  • Experience of working with vulnerable and/or marginalised population groups and communities

Desirable

  • Experience of working in a primary care setting
  • Experience working with out of hours services
  • Experience of working with Primary Care Clinical Software systems

Knowledge

Essential

  • Understanding of operational service management
  • Working knowledge of Microsoft packages and clinical systems and application in local NHS
  • Knowledge of service development to improve quality and efficiency

Desirable

  • Understanding of whole system approach to care

Skills / Abilities

Essential

  • Excellent written and verbal communication skills
  • Demonstrable leadership and collaborative working qualities
  • Motivates and inspires colleagues to provide patient-centered care
  • Ability to work flexibly, use initiative, prioritise workload and delegate
  • Sound financial acumen and business management skills
  • Ability to establish excellent working relationships
  • Change management skills and ability to cope with stress and ambiguity
  • Pro-active self starter able to set and deliver own objectives
  • Excellent organisational abilities

Desirable

  • Commitment and evidence of Continuing Professional Development (CPD)

Qualifications

Essential

  • Degree level education or equivalent

Desirable

  • Project Management training or qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB


Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB


Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Lauren Howes

lauren.howes2@nhs.net

Details

Date posted

08 December 2025

Pay scheme

Other

Salary

£35,918.88 to £42,926.38 a year

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

B0141-25-0096

Job locations

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB


Supporting documents

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