Coordinator - Refugee and Asylum Seeker Service

Job summary

The role is to provide coordination and administrative support to the Asylum Seeker & Refugee Support Service with further scope for expansion into other areas of operational management within Inclusion and Clinical services Team.

The coordinator will be responsible for liaising with the Service Manager and wider team and supporting the operationalisation of the service. This is a continually evolving service which flexes, and is shaped, by the needs of our patients. The coordinator will need to be comfortable with a process of ongoing change and improvement to enable the service to provide optimal care.

This is a rewarding role within a close and supportive team of both clinical and non-clinical staff. Whilst the role is fast moving and one where activity may have to be stepped up rapidly, the environment is calm and there is a focus on resilience and teamwork.

Main duties of the job

To support the mobilisation of the response to Asylum Seeker & Refugee service into the ABC member practice footprint

To set up for and be on site administrator during clinic days, including registrations and health checks

Planning appointment lists for health checks, vaccinations and screening clinics

Preparation for clinics, including test requests, printing, labelling, and restocking equipment

Management of clinical handover sheets

Supporting the management of stock of clinical equipment, prescription medication, vaccines, over the counter medication and consumable supplies

Use of SystmOne and EMIS clinical systems to build rotas, clinics, input patient data and run reports

Support clinicians with queries where possible

Management of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmacies

Booking interpreters and translation services

Maintaining, updating and creating complex spreadsheets

Collating health check and screening data for onward distribution to practices, internal teams and commissioners

To take responsibility for acting on own initiative in addressing regular tasks without specific direction

Attend meetings, take minutes and ensure action logs are kept updated and actions followed up

Responding to ad hoc needs including planning clinics and liaising with hotels and other trusted organisations as required

About us

About Alliance for Better Care CIC

Alliance for Better Care (ABC) is a GP Federation uniting 77 NHS GP member practices across 98 sites within 24 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues - and their patients - to transform how healthcare is delivered in their communities.

We work closely with GP Practices, PCNs, Hospitals, Community Organisations, and the Third Sector. These vital partnerships enable us to deliver a truly integrated approach that offers the support and expertise needed to effectively serve our populations.

More about our organisation: www.allianceforbettercare.org

• Our Values
• We innovate
• We are honest
• We care
• We are inclusive
• We deliver

Services that ABC Provide

• Anti-Viral COVID medication (nMABs)
• Anticipatory Care
• ARI Peads Hubs
• BP At Home
• COVID At Home
• eHubs
• Enhanced Access
• Refugee and Asylum Seeker Support
• Urgent Primary Care Support
• Vaccination Programme
• Wound Care Service

Supervision

Regular supervisions on a one-to-one basis including an annual formal appraisal will be held with a line manager. If you are in a patient-facing role, you will also receive regular Clinical Supervisions with a Clinical Supervisor.