At Home Administrator

Job description

Job responsibilities

Service Delivery

• Communicating with patients, and where appropriate their families and/or carers, remotely by telephone.
• Complete an initial consultation with the patient and input their data into the relevant system.
• Ensure that all consultations and communications with a patient are recorded on a designated clinical system (EMIS or SystmOne) to ensure a full audit trail.
• Discharge patient at end of agreed pathway and send discharge summary back to patients registered GP practice.
• Always maintain full patient confidentiality, adhering to Information Governance guidelines.
• Work as part of the team to seek feedback, continually improve the service and contribute to business planning.
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.
• Undertake and complete any relevant training as assigned and ensure all training is in date.
• Treat patients with empathy and respect and conduct oneself in a professional manner.
• Attend and contribute to relevant meetings.
• Entering patient results from scans into a clinical template and communicating relevant information back to practices and patients.
• Following clinical protocols to ensure the patient receives the correct clinical outcome required.

System Reporting

Pull reports from the systems as required and work with the ABC Analytics team to support accurate reporting of activity.

System Operations

• Work with the Operations team to address any system issues as they arise and troubleshoot problems as quickly as possible.
• Support management and maintenance of clinics on S1 / EMIS.
• Liaise with and support ABC hub clinicians across all At Home services.
• Liaise with external stakeholders (acute teams, community providers etc.) to ensure services are running effectively.

Clinical Governance

• Work with Clinical Services Leadership Team and wider ABC Team to ensure necessary governance is in place to support service development.
• Liaise with other colleagues to share learning on such projects.
• Support practices in understanding and implementing these processes.

Information Governance

To ensure that guidance is sought and implemented such that service provision complied with requirements for data security and information governance.

Future Service Opportunities

• Support the Central Operations team in planning and mobilising any new services.
• Support the ABC team in assessing operational risks and issues linked to new ventures.
• Coordinate integration between Surrey and Sussex services.

Sharing of best practice

• To stay abreast of national changes in the delivery of at scale services, and to review / visit sites known to be frontrunners in key elements of services the Federation delivers or may deliver in the future.
• To be able to share own best practice in service delivering with other providers including presenting as necessary.
• Cascade information to service delivery sites as necessary to support service improvement.

Team Involvement

This role is a core part of the ABC team, and the postholder would be expected to understand the overall scope of work of the Federation as well as detailed knowledge of areas specific to the projects they are working on.

Ongoing development

The post-holder is expected to work with their manager to identify their own development needs, informed through objective setting and appraisal, and to seek out training and development to address this.

Key Working Relationships

To operate effectively, the Clinical Systems Coordinator will need to establish excellent working relationships with:

• GP Federation/Primary Care: Patients and representatives, Practice Managers, Practice Nurses, GPs, ABC directors
• GP Federation/Primary Care: Patients and representatives, Practice Managers, Practice Nurses, GPs, ABC directors
• Commissioners North Alliance and Surrey Heartlands
• Commissioning Support Units, e.g. SH RSS Team
• Community Care: e.g. FCHC/SCFT managers, District Nurses
• Third Sector: e.g. Age UK, Diabetes UK managers
• Local authorities e.g. Surrey County Council, Tandridge Council: Social care workers and managers
• Surrey and Borders Partnership NHS Foundation Trust: e.g. CPNs
• Southeast Coast Ambulance Service
• Surrey Downs CCG: e.g. CHC and medicines management staff.

Mobility

Employees will be required to work at any of the other sites within the company.

Health and Safety

• Employees have a legal responsibility not to endanger themselves, fellow employees and others by their individual acts or omissions.
• The post holder is required to comply with the requirements of any policy or procedure issued in respect of minimising the risk of injury or disease.

Data Protection and Confidentiality

All employees are subject to the requirements of the Data Protection Act 1998 and must maintain strict confidentiality in respect of patient, client, staff and organisation records. This applies to any sensitive information regarding the organisation, its members, and its functions.

Equality and Diversity

The company is committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing peoples differences. This applies to all activities as a service provider and employer.

Information Management and Technology (IM&T)

All staff are expected to utilise the relevant national and local IM&T systems necessary to undertake their role.

Person Specification

Qualifications

Essential

• A-level qualifications or equivalent

Desirable

• Degree level qualification in relevant topic

Experience

Essential

• Minimum 2 years of working within the Health Service or allied profession
• Experience of working with range of professionals including senior clinicians
• Experience of working with Primary Care Clinical Software systems (S1 / EMIS)
• Experience of service delivery

Desirable

• Experience of working in a primary care setting

Knowledge

Essential

• Understanding of operational service management
• Knowledge of Primary Care IT systems
• Working knowledge of Microsoft packages and clinical systems and application in local NHS
• Knowledge of service development to improve quality and efficiency

Desirable

• Understanding of whole system approach to care

Skills and abilities

Essential

• Excellent written and verbal communication skills
• Demonstrable leadership and collaborative working qualities
• Motivates and inspires colleagues to provide patient-centred care
• Ability to work flexibly, use initiative, prioritise workload and delegate
• Sound financial acumen and business management skills
• Ability to establish excellent working relationships
• Change management skills and ability to cope with stress and ambiguity
• Pro-active self-starter able to set and deliver own objective

Desirable

• Commitment and evidence of Continuing Professional Development (CPD)

Other

Essential

• Champion of equality and valuing diversity
• Operates at all time in line with Confidentiality and Data Protection Act

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)