Primary Care Coordinator - Northlands Wood Practice

Job description

Job responsibilities

Key Responsibilities and Duties

To work within one of the four core member practices of the Primary Care Network.

To support adult patients and assist them through the healthcare system by acting as a patient advocate and navigator, empowering them and educating them to promote and support their independence.

To talk to patients, and where appropriate their families and/or carers, on the practice premises, remotely by telephone or video, or in the patients home if needed.

Dealing with patient queries, tasks and delivering messages from both the Clinical and Admin team.

Prepare information and test requests for GPs and patients

Manage Patient waiting lists and appointments

To help and assist with co-ordination of patient contact for annual chronic disease reviews to help hit QOF targets

Assist the admin team with the planning and scheduling of annual recalls with in the QOF year.

Work as part of a team to carry out searches and audits to ensure patients needs and records are kept up to date and accurate.

Use information gained from searches and audits to arrange appointments, immunisation recalls and health checks in line with locally commissioned services (examples are blood test appointments, asthma reviews, coil fittings)

Provide additional administrative support to the workflow redirection team processing incoming documentation in a timely manner.

Encourage the uptake of our digital tools to support patient care

Assist with planning for vaccines and ordering of stock for flu vaccines, and others if needed

Please see full Job description for further information.

Person Specification

Experience

Desirable

• Experience of working directly in either the NHS or Adult Social Care

Personal Qualities & Attributes

Essential

• Able to listen, empathise with people and provide person centred support in a non-judgemental way.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Committed to reducing health inequalities and proactively working to reach people from all communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential.
• Able to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
• Able to identify risk and assess/manage risk when working with individuals
• Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the link worker role e.g. when there is a mental health need requiring a qualified practitioner
• Able to provide leadership and to finish work tasks
• Able to maintain effective working relationships and to promote collaborative practice with all colleagues
• Committed to collaborative working with all local agencies (including VCSE organisations and community groups). Able to work with others to reduce hierarchies and find creative solutions to community issues
• Demonstrates personal accountability, emotional resilience and works well under pressure
• Able to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
• High level of written and oral communication skills
• Able to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Desirable

• Excellent IT skills including Excel as well as knowledge of GP clinical systems, experience of data entry and coding.

Qualifications

Essential

• Demonstrable commitment to professional and personal development with a can do attitude.

Desirable

• NVQ Level 3, Advanced level or equivalent qualifications or working towards.
• Training in motivational coaching and interviewing or equivalent experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Northlands Wood Practice

7 Walnut Park

Haywards Heath

West Sussex

RH16 3TG

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)