Primary Care Coordinator - Northlands Wood Practice
Alliance for Better Care CIC
This job is now closed
This role is to support the smooth co-ordination of patient care at Northlands Wood Practice.
The role of the Care Coordinator is to make sure we deliver the best possible care and experience for our patients.
Successful candidates will need to be comfortable with a flexible approach to tasks and problem solving. You will work alongside the practice team carrying out duties relating to patient care.
Main duties of the job
The Care Coordinator will be responsible for coordinating patient care services, educating patients about their condition and ongoing follow up, occasionally consulting with patients and determining their needs, empowering them to be independent whenever possible and working with the care team to evaluate interventions.
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community.
As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area.
We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
Key Responsibilities and Duties
To work within one of the four core member practices of the Primary Care Network.
To support adult patients and assist them through the healthcare system by acting as a patient advocate and navigator, empowering them and educating them to promote and support their independence.
To talk to patients, and where appropriate their families and/or carers, on the practice premises, remotely by telephone or video, or in the patients home if needed.
Dealing with patient queries, tasks and delivering messages from both the Clinical and Admin team.
Prepare information and test requests for GPs and patients
Manage Patient waiting lists and appointments
To help and assist with co-ordination of patient contact for annual chronic disease reviews to help hit QOF targets
Assist the admin team with the planning and scheduling of annual recalls with in the QOF year.
Work as part of a team to carry out searches and audits to ensure patients needs and records are kept up to date and accurate.
Use information gained from searches and audits to arrange appointments, immunisation recalls and health checks in line with locally commissioned services (examples are blood test appointments, asthma reviews, coil fittings)
Provide additional administrative support to the workflow redirection team processing incoming documentation in a timely manner.
Encourage the uptake of our digital tools to support patient care
Assist with planning for vaccines and ordering of stock for flu vaccines, and others if needed
Please see full Job description for further information.