Service Manager for Refugee and Asylum Seeker Service
Alliance for Better Care CIC
This job is now closed
The refugee and asylum seeker service (RASS) is one of a growing list of clinical services delivered by ABC. Due to the significant number of external partners involved with the refugee and asylum seeker service and nature of the work, this role straddles 2 parts of ABC, transformation and clinical services and the expectation is that the post holder will work closely with both.
The role is critical to the successful delivery of the Refugee and Asylum Seeker which operates 7 days a week 0800-20:00, covers 20 hotels and continues to grow at pace. The service is also strengthened by the close collaboration with 20+ voluntary sector organizations who are key to the wider support needed for refugees and asylum seekers.
This service is an ambitious and intensive programme of work and we are looking for people who are team players, with the energy and drive to collectively overcome challenges and deliver an excellent and evolving service to refugees and asylum seekers living in Surrey /Sussex hotels
Main duties of the job
To provide strong project management and operational delivery of the Refugee and Asylum Seeker service ensuring smooth daily running, and responsiveness to a situation which can be unpredictable and fast moving.
The post holder will work closely with the Clinical Services team, Lead Nurse, and Clinical Lead to ensure the service is safe, and effective, and fosters a team culture both within RASS but also across ABC
They will support members of the team, clinical and operational so that they can fulfil their role in delivering care ie overseeing scheduling of clinics/rota, SOPs in place etc
Alliance for Better Care CIC is a GP Federation that unites 47 NHS GP practices across 12 Primary Care Networks in Sussex and Surrey. We support our Primary Care colleagues as well as their patients, to transform how healthcare is managed within the community. As a membership organisation, our focus is to work in partnership with our members and help them to improve the provision of General Practices in the local area. We work with and listen to our GP Practices, PCNs, Hospitals, Community Organisations and the Third Sector. These vital partnerships ensure that, together, we deliver a truly integrated approach that offers the support and expertise needed to effectively serve our communities.
The post holder will:
Provide strong project management and operational delivery of the service ensuring smooth daily running, and responsiveness to a situation which can be unpredictable and fast moving
Work closely with the clinical services team, Lead Nurse, and Clinical Lead to ensure the service is safe, and effective, and fosters a team culture both within RASS but also across ABC
Support members of the team, clinical and operational so that they can fulfil their role in delivering care ie overseeing scheduling of clinics/rota, SOPs in place etc
Ensure the service is culturally informed when planning activity
Ensure the service can be responsive to new arrivals at short notice through general preparedness (stock/medical kit/workforce)
Liaise with internal and external partners, as appropriate, to promote equitable access to health and care for refugees and asylum seekers
Work closely with the central systems team to ensure that we are able to provide innovative and effective services in line with our values
Develop and maintain relationships with stakeholders including hotel teams, general practice teams, UK Health Security Agency (UKHSA), Home Office, commissioners, councils and third sector organisations recognizing the importance of the wider determinants of health that affect refugees and asylum seekers
Ensure there is clear high-quality data and reporting to demonstrate service performance and progression against KPIs and how service is evolving
Work with Quality team/Lead Nurse and Clinical Lead to ensure we respond appropriately to incidents and promote both a safeguarding and a learning culture so ABC can improve services
Work closely with member practices to ensure that they are able to make the best use of our services for their patients
Support practices/federations who are part of the refugee and asylum seeker service through a subcontract arrangement with ABC
Work with system partners to integrate our services and provide seamless care for patients, particularly where services are located with other providers