Job summary
Join Our Team as an Administrator Make a Positive Impact!
This is more than admin. This is your chance to be part of a team that is transforming how children and young people in Birmingham get mental health support.
As our Administrator, you will sit at the heart of a fast moving, purpose driven team working across schools and communities. Based in our N & E Birmingham hub, you will help keep everything running smoothly. That includes coordinating daily operations, managing digital and paper records, supporting performance reporting, and helping our teams stay connected and well equipped.
You will be a key player in shaping how we work behind the scenes, helping to build and maintain systems that are smart, efficient and focused on what matters. You will also support friendly communication with schools, families and local partners, becoming a trusted point of contact within the service.
This is a role where your skills will have a direct impact every day. You will be part of a team that truly cares, doing work that is meaningful, valued and full of purpose.
Be a part of building brighter futures!
Main duties of the job
You are someone who brings order to chaos, calm to busy days and kindness to every interaction. You understand that great admin is more than keeping things tidy it is the backbone of a service that supports young people when they need it most. You care about getting things right, and you take pride in work that supports others to thrive.
You will bring:
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NVQ Level 3 in Business Administration or equivalent
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Experience working in a busy office or customer service environment
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Excellent IT skills, including confidence with spreadsheets and databases
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Strong organisation and time management, even when priorities shift
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Accuracy and attention to detail in everything you do
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The ability to stay calm under pressure and juggle competing demands
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Warm, clear and professional communication skills
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Confidence working independently while also being a great team player
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A positive, flexible mindset and a commitment to problem solving
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A willingness to travel locally and support team delivery wherever needed
You might also bring experience with data reporting, social media, or using digital tools in a service setting. But more than anything, we are looking for someone who is friendly, dependable and motivated by purpose someone who wants to work in a team where your contribution matters and your values guide your work.
If you are ready to bring your admin skills into a role that supports real change for children and families, this is your opportunity. Be part of a team that cares.
About us
Compass is committed to safeguarding children, young people and vulnerable adults. Established for over 30 years, Compass is a national charity which works in communities across the UK providing services spanning substance misuse treatment and rehabilitation, early interventions for vulnerable young people, school-aged health programmes and associated prevention as well as treatment and health promotion initiatives.
All Compass posts are subject to appropriate level DBS checks.
We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation, and encourage applications from people who have experiences in life which enrich skills and empathy. This is part of our commitment to equality and developing a truly inclusive and representative workforce.
We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post.
Benefits
We offer a range of benefits including:
- 27 days holiday + bank holidays, rising to 32 days over time (pro rata)
- Life assurance at 2 x basic salary
- Competitive contributory pension scheme
- 24/7 Employee Assistance Programme and OH service
- Enhanced sick pay
- Excellent learning & development opportunities and career progression
- Annual performance/salary review
Help us to make a positive change to the lives of children and young people!
Ad Closes: 30/07/25 Interviews: August 25 Start Date: 01/10/25 #CompBham #LI-BE1
Job description
Job responsibilities
Join Our Team as an Administrator Make a Positive Impact!
This is more than admin. This is your chance to be part of a team that is transforming how children and young people in Birmingham get mental health support.
As our Administrator, you will sit at the heart of a fast moving, purpose driven team working across schools and communities. Based in our N & E Birmingham hub, you will help keep everything running smoothly. That includes coordinating daily operations, managing digital and paper records, supporting performance reporting, and helping our teams stay connected and well equipped.
You will be a key player in shaping how we work behind the scenes, helping to build and maintain systems that are smart, efficient and focused on what matters. You will also support friendly communication with schools, families and local partners, becoming a trusted point of contact within the service.
This is a role where your skills will have a direct impact every day. You will be part of a team that truly cares, doing work that is meaningful, valued and full of purpose.
Be a part of building brighter futures!
Job description
Job responsibilities
Join Our Team as an Administrator Make a Positive Impact!
This is more than admin. This is your chance to be part of a team that is transforming how children and young people in Birmingham get mental health support.
As our Administrator, you will sit at the heart of a fast moving, purpose driven team working across schools and communities. Based in our N & E Birmingham hub, you will help keep everything running smoothly. That includes coordinating daily operations, managing digital and paper records, supporting performance reporting, and helping our teams stay connected and well equipped.
You will be a key player in shaping how we work behind the scenes, helping to build and maintain systems that are smart, efficient and focused on what matters. You will also support friendly communication with schools, families and local partners, becoming a trusted point of contact within the service.
This is a role where your skills will have a direct impact every day. You will be part of a team that truly cares, doing work that is meaningful, valued and full of purpose.
Be a part of building brighter futures!
Person Specification
Qualifications
Essential
- NVQ level 3 Business Administration or equivalent
- Level 2 IT skills i.e. RSA or equivalent experience
Desirable
- English Language & Maths to GCSE A-C level or equivalent.
- Customer care experience/qualification e.g. NVQ Level 3
Experience
Essential
- Working in a busy office and customer service environment
- Working to deadlines and managing multiple projects
- Using a range of management information systems including extracting and collating data
Desirable
- Analysing data and trend analysis
- Using digital technology to deliver services and use of social media
Additional Criteria
Essential
- Able to organise workload and demonstrate time management skills
- Work under pressure and able to manage changing priorities
- IT skills
- Attention to detail and accuracy
- Ability to show empathy
- Good communication and interpersonal skills
- Able to work as part of a team and willing to help and assist
- Able to develop, establish and maintain positive relationships with others both internal and external
- Positive attitude; flexible and adaptable; solution focused; and tenacious.
- Be flexible and adaptable to meet business need
- Has a strong degree of personal integrity.
- Able to work all year round and flexibly as part of a team to best meet business need
- The post will be based in a central hub but candidates must be willing to travel from their base as required to community venues and Compass sites.
Person Specification
Qualifications
Essential
- NVQ level 3 Business Administration or equivalent
- Level 2 IT skills i.e. RSA or equivalent experience
Desirable
- English Language & Maths to GCSE A-C level or equivalent.
- Customer care experience/qualification e.g. NVQ Level 3
Experience
Essential
- Working in a busy office and customer service environment
- Working to deadlines and managing multiple projects
- Using a range of management information systems including extracting and collating data
Desirable
- Analysing data and trend analysis
- Using digital technology to deliver services and use of social media
Additional Criteria
Essential
- Able to organise workload and demonstrate time management skills
- Work under pressure and able to manage changing priorities
- IT skills
- Attention to detail and accuracy
- Ability to show empathy
- Good communication and interpersonal skills
- Able to work as part of a team and willing to help and assist
- Able to develop, establish and maintain positive relationships with others both internal and external
- Positive attitude; flexible and adaptable; solution focused; and tenacious.
- Be flexible and adaptable to meet business need
- Has a strong degree of personal integrity.
- Able to work all year round and flexibly as part of a team to best meet business need
- The post will be based in a central hub but candidates must be willing to travel from their base as required to community venues and Compass sites.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
