Job summary
Are you looking for a role where you can make a real difference to the lives of children and young people?
We are looking for an experienced Senior Administrator with extensive experience in and knowledge of the use of data and information systems to support the new Mental Health Support Teams in Birmingham. You will have all the skills of a senior administrator alongside the developed ability to input, store, retrieve, analyse and report on data from a client management information system.
Working alongside the Team Leaders and Service Manager will have responsibility for establishing integrated management information and administrative systems across the whole service including how information is recorded, collected, used, stored and analysed to ensure that services are aligned to best meet local needs. Based in Birmingham the post will work with and support delivery of services to children, young people and families in North/North East of the City.
The post holder directly manages the Senior Administrator and oversees the direction and support to the administration team providing for high quality, efficient and effective administrative functions.
There may be some infrequent requirement to travel between our sites, schools and partner agencies.
Main duties of the job
The post holder will provide leadership, expert data systems knowledge and professional information, advice and support to skill mix teams to develop, deliver and maintain effective and standardised information and excellent customer focused care across service.
Key responsibilities and duties will include:
- Ensuring excellent customer focused care and services to the public
- Establishing cohesive Information Systems
- Oversight of administrative standard operating procedures
- Integration of Management Information Systems
- Development and delivery of digital services
- Design and delivery of activity and performance dashboard reports.
You will share Compass commitment to safeguarding children, young people and adults, promoting equal opportunities and involving stakeholders in the development of services.
You must possess a full driving licence and have access to a vehicle. A basic level DBS check is required for this role.
About us
Compass is committed to safeguarding children, young people and vulnerable adults and you should share our commitment. All Compass posts are subject to appropriate level DBS checks. We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, gender reassignment, age or sexual orientation and encourage applications from people who have experiences in life which enrich skills and empathy. This is part of our commitment to equality and developing a truly inclusive and representative workforce. We are happy to discuss any reasonable adjustments individuals may require in the recruitment process, on commencement, or once in post. Benefits
We offer a range of benefits including:
- 27 days holiday + bank holidays, rising to 32 days over time
- Life assurance at 2 x basic salary
- Competitive contributory pension scheme
- Family-friendly policies
- 24/7 Employee Assistance Programme and OH service
- Enhanced sick pay
- Excellent learning & development opportunities and career progression
- Annual performance / salary review
Closing date: Sunday 12th November 2023
Interview date: Wednesday 22nd November 2023
If you would like more information or to discuss the role further please contact Jan Smith on 07551 452 233 or e-mail jan.smith@compass-uk.org.
Job description
Job responsibilities
Are you looking for a role where you can make a real difference to the lives of children and young people?
We are looking for an experienced Senior Administrator with extensive experience in and knowledge of the use of data and information systems to support the new Mental Health Support Teams in Birmingham. You will have all the skills of a senior administrator alongside the developed ability to input, store, retrieve, analyse and report on data from a client management information system.
Working alongside the Team Leaders and Service Manager will have responsibility for establishing integrated management information and administrative systems across the whole service including how information is recorded, collected, used, stored and analysed to ensure that services are aligned to best meet local needs. Based in Birmingham the post will work with and support delivery of services to children, young people and families in North/North East of the City.
The post holder directly manages the Senior Administrator and oversees the direction and support to the administration team providing for high quality, efficient and effective administrative functions.
There may be some infrequent requirement to travel between our sites, schools and partner agencies.
Job description
Job responsibilities
Are you looking for a role where you can make a real difference to the lives of children and young people?
We are looking for an experienced Senior Administrator with extensive experience in and knowledge of the use of data and information systems to support the new Mental Health Support Teams in Birmingham. You will have all the skills of a senior administrator alongside the developed ability to input, store, retrieve, analyse and report on data from a client management information system.
Working alongside the Team Leaders and Service Manager will have responsibility for establishing integrated management information and administrative systems across the whole service including how information is recorded, collected, used, stored and analysed to ensure that services are aligned to best meet local needs. Based in Birmingham the post will work with and support delivery of services to children, young people and families in North/North East of the City.
The post holder directly manages the Senior Administrator and oversees the direction and support to the administration team providing for high quality, efficient and effective administrative functions.
There may be some infrequent requirement to travel between our sites, schools and partner agencies.
Person Specification
Qualifications
Essential
- English Language and Maths - GCSE A C or equivalent qualification
- NVQ level 3 Business Administration or equivalent
- Level 3 IT Qualification/Training in Word, Excel and Microsoft Office Packages or equivalent experience
Experience
Essential
- Experience in dealing with phone calls and email enquiries
- Experience of inputting and producing statistical data and reports on databases and spreadsheets
- Experience in Microsoft Office Packages, Word, Powerpoint, and Excel
- Experience in providing support to others based in different locations
- Working in a busy office environment where multi-tasking is essential
- Organising, attending and taking minutes of meetings, producing reports, managing and analysing data and service user records
- Liaising with clients/customers via the telephone, email and in person in a busy customer service environment.
- Experience of managing and supervising others within a team
Additional Criteria
Essential
- Computer packages including Microsoft Office
- Understanding of the Data Protection legislation and how to manage data
- Understanding safeguarding issues relating to children, young people and vulnerable adults
- Understanding of Equality and Diversity legislation and guidance
- Ability to fulfil the full range of duties and responsibilities in different venues including working from home, office, outreach and community locations.
- Working to deadlines and managing multiple projects/tasks
- Handling sensitive and confidential information and maintain discretion and confidentiality
- Driver with access to a vehicle or ability to travel efficiently to different locations across Coventry.
- Ability and willingness to adopt a flexible approach to occasionally working outside normal office hours at different venues if required.
Person Specification
Qualifications
Essential
- English Language and Maths - GCSE A C or equivalent qualification
- NVQ level 3 Business Administration or equivalent
- Level 3 IT Qualification/Training in Word, Excel and Microsoft Office Packages or equivalent experience
Experience
Essential
- Experience in dealing with phone calls and email enquiries
- Experience of inputting and producing statistical data and reports on databases and spreadsheets
- Experience in Microsoft Office Packages, Word, Powerpoint, and Excel
- Experience in providing support to others based in different locations
- Working in a busy office environment where multi-tasking is essential
- Organising, attending and taking minutes of meetings, producing reports, managing and analysing data and service user records
- Liaising with clients/customers via the telephone, email and in person in a busy customer service environment.
- Experience of managing and supervising others within a team
Additional Criteria
Essential
- Computer packages including Microsoft Office
- Understanding of the Data Protection legislation and how to manage data
- Understanding safeguarding issues relating to children, young people and vulnerable adults
- Understanding of Equality and Diversity legislation and guidance
- Ability to fulfil the full range of duties and responsibilities in different venues including working from home, office, outreach and community locations.
- Working to deadlines and managing multiple projects/tasks
- Handling sensitive and confidential information and maintain discretion and confidentiality
- Driver with access to a vehicle or ability to travel efficiently to different locations across Coventry.
- Ability and willingness to adopt a flexible approach to occasionally working outside normal office hours at different venues if required.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
