Liaison Officer

Job description

Job responsibilities

The key principle behind this role is for the liaison officers to visit clients in their own home or residence andto ensure that the Key Activities and Main Responsibilities are adhered to.

Car driver and full driving license is essential criteria for this role.

1. To visit clients in their home to check on their welfare, record and feedback to caseworkers anyupdates and/or concerns.

2. Check receipts of clients expenditure where appropriate, whilst on visits.

3. To identify and report back any changes to the clients care or support needs. Including identifying iffurther funds may be needed by the client to purchase items for themselves.

4. To consider the clients best interests at all times as outline in the Mental Capacity Act 2005.

5. To complete detailed notes of each visit and input onto the client database.

6. Observing and adhering to safeguarding procedures, reporting any concerns in a timely manner(training will be provided).

7. Attend team and supervision meetings.

8. To adhere to all relevant organisation policy with particular reference to health and safety, GDPRand confidentiality.

9. To comply with all relevant legislation.

10. To undertake appropriate training and personal development as required for the role.

11. Facilitate the delivery of the Financial Literacy programme, ensuring that the required stages are completed in line with the programme structure.

12. Escalate non-compliance of Financial Literacy programme to the Team Leader.

13. To portray a positive image of the organisation both internally and externally.

14. Ability to travel independently (driving license and car for work purposes).

15. To undertake such other duties as may be reasonably required, consistent with the nature and gradeof the post.

Person Specification

Experience

Essential

• Experience of working with a range of diverse people and communities.
• Knowledge of The Mental Capacity Act 2015 & The Care Act 2014.
• Understanding of Safeguarding.

Skills and Abilities

Essential

• Good I.T skills, in particular the ability and willingness to learn new IT systems. Experience and use of Microsoft Office applications.
• Good verbal and listening skills coupled with an ability to communicate confidently, sensitively and effectively with a wide range of clients and other stakeholders.
• Highly self-motivated and able to work confidently on own initiative.
• Good organisational skills.
• Excellent interpersonal skills.
• Ability to work well as part of a team, with a flexible approach and ability to respond quickly to changing priorities.

Qualifications

Essential

• Demonstrable commitment to professional and personal development

Personal Qualities

Essential

• Approachable and trustworthy
• Self-motivated
• Customer focused
• Flexible and adaptable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

Age Uk

7 Warwick Row

Coventry

CV1 1EX

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)