Age UK Coventry and Warwickshire

Caseworker

The closing date is 19 May 2025

Job summary

This role offers an exciting challenge! You will work within a vibrant team based in Coventry.

Do you have skills to work with a variety of clients aged 18 years upwards in supporting them with both social care needs and budgeting? If so, then please read on...

The service works with social services, local solicitors and department of work and pensions to support vulnerable clients aged 18 years plus, who are unable to manage their own money and are at risk of abuse.

As a caseworker you will work with your clients, their families, friends and care staff to ensure they are supported to receive relevant benefits, assist them to manage their budgets and fund their social care needs, whilst always keeping the best interests of the client at the centre of all decisions.

This is a challenging but extremely rewarding role where no two days are the same. Full training will be given and you will receive direct support and guidance from a Casework Manager.

Main duties of the job

The key principle behind this role is for the Caseworker to progress all matters in relation to a clients case with direct support and guidance from a Casework Manager. The Casework Manager will maintain responsibility for all casework delivered by the post holder. The Caseworker will provide support to the team by working with clients and other stakeholders.

About us

We're a local charity working in the community to support older people, their families and carers.

We want everyone to be able to love later life.

Date posted

07 May 2025

Pay scheme

Other

Salary

£26,100.72 a year FTE based on 37 hours per week

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

B0136-25-0001

Job locations

Age Uk

7 Warwick Row

Coventry

CV1 1EX

Job description

Job responsibilities

To work within the Money Management team to provide a high quality service for a caseload of vulnerable clients aged 18 years and over. Using a person centred approach to support individuals to manage their finances.

Car user and driving license essential.

The key principle behind this role is for the Caseworker to progress all matters in relation to a clients case with direct support and guidance from a Casework Manager.

The Casework Manager will maintain responsibility for all casework delivered by the post holder.

The Caseworker will provide support to the team by working with clients and other stakeholders including:

1. Supporting the management of new and existing clients to ensure benefits are maximised, claimed, reviewed and correct

2. Preparing background work to attend appeals where appropriate

3. Meeting with new clients in the community, to work with them and their carers to ensure they are able to continue with their chosen lifestyle but within their individual budget

4. Liaising with Local Authorities, the DWP and other official agencies in all matters relating to Appointeeships in a timely manner to avoid over or underpayments to the client

5. Ensuring all data is recorded in an accurate, appropriate and timely manner adhering to GDPR legislation

6. Capturing data for chargeable services

7. Managing and prioritise own tasks

8. To comply with and keep up to date with changes to legislation relating to Appointeeships and benefits

9. To undertake appropriate training and personal development as required for the role

10. To adhere to all AUKCW policies and procedures

11. To portray a positive image of the organisation both internally and externally

12. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the role