Liaison Officer

Job description

Job responsibilities

The key principle behind this role is for the liaison officers to visit clients in their own home or residence and to ensure that the Key Activities and Main Responsibilities are adhered to.

1. To visit clients in their home to check on their welfare, record and feedback to caseworkers any updates and/or concerns.

2. Check receipts of clients expenditure where appropriate, whilst on visits.

3. To identify and report back any changes to the clients care or support needs. Including identifying if further funds may be needed by the client to purchase items for themselves.

4. To consider the clients best interests at all times as outline in the Mental Capacity Act 2005

5. To complete detailed notes of each visit and input onto the client database.

6. Observing and adhering to safeguarding procedures, reporting any concerns in a timely manner (training will be provided)

7. Attend team and supervision meetings

8. To adhere to all relevant organisation policy with particular reference to health and safety, GDPR and confidentiality

9. To comply with all relevant legislation

10. To undertake appropriate training and personal development as required for the role Liaison Officer MMS JD & PS: July 2023

11. To portray a positive image of the organisation both internally and externally

12. Ability to travel independently (driving license and car for work purposes)

13. To undertake such other duties as may be reasonably required, consistent with the nature and grade of the post.

Person Specification

Qualifications

Essential

• Demonstrable commitment to professional and personal development

Experience

Essential

• Experience of working with a range of diverse people and communities
• Knowledge of The Mental Capacity Act 2015 & The Care Act 2014
• Understanding of Safeguarding

Skills and Abilities

Essential

• Good computer literacy - ability to use basic packages.
• Ability to input and maintain accurate data records
• Effective organisational skills with good time management.
• Ability to communicate clearly both verbally and in writing
• Ability to actively listen and empathise with people, to provide person-centered support in a non-judgmental way
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to identify risk and assess/manage risk when working with individuals

Personal Qualities

Essential

• Approachable and trustworthy
• Self-motivated
• Customer focused
• Flexible and adaptable
• Driving License and access to own vehicle for work purposes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Age UK Coventry and Warwickshire

Address

Age Uk

7 Warwick Row

Coventry

CV11EX

Employer's website

https://www.ageuk.org.uk/coventryandwarwickshire/ (Opens in a new tab)