Job summary
Make a Real Difference in Specialist Palliative Care
Are you passionate about delivering exceptional palliative and end of life care in the community?
We are delighted to invite motivated and passionate individuals to apply for the role of Community Services Manager at StRaphaels Hospice in Cheam, Sutton, serving the vibrant communities of Merton and Sutton. This permanent full-time role (37.5 hrs pw/pay band: 8a AfC) offers a meaningful leadership opportunity to oversee and develop the hospices community palliative care services, working closely with clinical and non-clinical colleagues to support patients and families in their homes or local settings.
Main duties of the job
At St Raphaels Hospice, we work closely with patients and those important to them, providing:
- Expert pain and symptom management
- Emotional and psychological support
- Specialist advice to GPs, District Nurses, and other professionals
- Access to other key services through effective signposting
About us
We are proud of our innovative, patient-centred approach. We are looking for someone who is adaptable, confident working both independently and within a strong, supportive team. In return, we offer:
- A friendly, collaborative environment
- Flexible working hours
- Ongoing professional development
- A comprehensive range of staff benefits
Could this be you?
- A self-motivated, experienced nurse or healthcare professional with a passion for community palliative care
- Skilled in managing complex palliative care needs and navigating emotional conversations with sensitivity
- Deeply committed to the ethos and values of palliative and end of life care
If you're ready to make a genuine impact in your community, we would love to hear from you.
Job description
Job responsibilities
Purpose of role:
To lead, inspire and support the Community Palliative Care Team (CPCT) in delivering a high standard of compassionate care, support and advice to those with specialist palliative care needs in the Boroughs of Merton and Sutton. To provide leadership for and line management of the Education Team. To support the delivery of the Hospice Strategy.
Lead and develop Community Services:
- To manage the performance of the community services through clear performance goals and efficient use of resources.
- To line manage the Locality Leads: set objectives, conduct regular 1:1s and appraisals.
- To oversee health, safety, clinical governance, audits, budgets, recruitment and incident reviews.
- To ensure reports required for commissioners and board members are completed as required.
- Ensure new policies and guidance are disseminated and implemented within the community services and monitor accordingly.
- To provide support and guidance for staff in accordance with disciplinary and sickness policies.
- To work closely with the Head of People Services as required.
- To ensure agreed referral criteria to community services are followed and to ensure safe and effective measures are in place for the discharge of patients from the Hospice community services.
- Ensure Clinical Supervision is accessible to all members of the community team.
Management of the Education team:
- To line manage the Palliative Care Educators, supporting them in their roles, setting objectives, conduct regular 1:1s and appraisals and overseeing the education budget.
Strategic:
- To work closely and collaboratively with the Medical Director/Lead Consultant and IPU Clinical Lead in reviewing and developing approaches that respond effectively to the evolving needs of our service users.
- To be a member of relevant groups/participate in relevant meetings to assist in formulating new policy and the direction of the community and education services.
- Attend team business meetings and strategy meetings, to include assessing and advising on the strategic training needs of the community and education services
- Engage with stakeholders across Merton and Sutton to grow and enhance services.
Professional and clinical role:
- Maintain clinical competence and support staff in delivering excellent patient-centred care. The role is approximately 80% management / 20% clinical.
- Ensure compliance with CQC, safeguarding, information governance, medicines management and hospice policies.
- Oversee development of hospice strategic objectives in relation to the service.
- Be a positive mentor to relevant members of the community and education team.
- Undertake the role of Controlled Drugs Accountable Officer (CDAO) for the organisation
Job description
Job responsibilities
Purpose of role:
To lead, inspire and support the Community Palliative Care Team (CPCT) in delivering a high standard of compassionate care, support and advice to those with specialist palliative care needs in the Boroughs of Merton and Sutton. To provide leadership for and line management of the Education Team. To support the delivery of the Hospice Strategy.
Lead and develop Community Services:
- To manage the performance of the community services through clear performance goals and efficient use of resources.
- To line manage the Locality Leads: set objectives, conduct regular 1:1s and appraisals.
- To oversee health, safety, clinical governance, audits, budgets, recruitment and incident reviews.
- To ensure reports required for commissioners and board members are completed as required.
- Ensure new policies and guidance are disseminated and implemented within the community services and monitor accordingly.
- To provide support and guidance for staff in accordance with disciplinary and sickness policies.
- To work closely with the Head of People Services as required.
- To ensure agreed referral criteria to community services are followed and to ensure safe and effective measures are in place for the discharge of patients from the Hospice community services.
- Ensure Clinical Supervision is accessible to all members of the community team.
Management of the Education team:
- To line manage the Palliative Care Educators, supporting them in their roles, setting objectives, conduct regular 1:1s and appraisals and overseeing the education budget.
Strategic:
- To work closely and collaboratively with the Medical Director/Lead Consultant and IPU Clinical Lead in reviewing and developing approaches that respond effectively to the evolving needs of our service users.
- To be a member of relevant groups/participate in relevant meetings to assist in formulating new policy and the direction of the community and education services.
- Attend team business meetings and strategy meetings, to include assessing and advising on the strategic training needs of the community and education services
- Engage with stakeholders across Merton and Sutton to grow and enhance services.
Professional and clinical role:
- Maintain clinical competence and support staff in delivering excellent patient-centred care. The role is approximately 80% management / 20% clinical.
- Ensure compliance with CQC, safeguarding, information governance, medicines management and hospice policies.
- Oversee development of hospice strategic objectives in relation to the service.
- Be a positive mentor to relevant members of the community and education team.
- Undertake the role of Controlled Drugs Accountable Officer (CDAO) for the organisation
Person Specification
Qualifications
Essential
- Registered Nurse or Paramedic.
- 1st Degree.
- Relevant postgraduate palliative qualification or equivalent experience.
- Significant post qualifying experience, including community, in a variety of settings at Band 6 & 7 or equivalent.
- Clear record of ongoing continuing professional development.
Experience
Essential
- Experience in a leadership role including operational management.
- Experience in staff management including recruitment and retention of staff, managing sickness, performance management and clinical supervision.
- Understanding of Clinical Governance Structure.
- Audit and research skills.
- IT Literate.
- Excellent communication and interpersonal skills.
- Good presentational skills.
- Understanding of budget management.
- Good understanding and knowledge of the issues related to safeguarding.
- Personal resilience.
- Evidence of change implementation and experience in motivating and engaging others.
- Flexible and able to deal with deadlines and competing priorities.
- Good organisation and time management skills.
Desirable
- Non-Medical Prescribing.
- Advanced Physical Assessment competence.
- Masters Degree or willingness to work towards.
- Management/Leadership Qualification.
- Experience of electronic patient records.
Person Specification
Qualifications
Essential
- Registered Nurse or Paramedic.
- 1st Degree.
- Relevant postgraduate palliative qualification or equivalent experience.
- Significant post qualifying experience, including community, in a variety of settings at Band 6 & 7 or equivalent.
- Clear record of ongoing continuing professional development.
Experience
Essential
- Experience in a leadership role including operational management.
- Experience in staff management including recruitment and retention of staff, managing sickness, performance management and clinical supervision.
- Understanding of Clinical Governance Structure.
- Audit and research skills.
- IT Literate.
- Excellent communication and interpersonal skills.
- Good presentational skills.
- Understanding of budget management.
- Good understanding and knowledge of the issues related to safeguarding.
- Personal resilience.
- Evidence of change implementation and experience in motivating and engaging others.
- Flexible and able to deal with deadlines and competing priorities.
- Good organisation and time management skills.
Desirable
- Non-Medical Prescribing.
- Advanced Physical Assessment competence.
- Masters Degree or willingness to work towards.
- Management/Leadership Qualification.
- Experience of electronic patient records.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
