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Royal Trinity Hospice

First Contact Clinical Nurse

The closing date is 10 August 2025

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Job summary

Salary : £44,806 - £53,134 pa including HCAs (pro rata of AfC 6 for part time hours)

Salary Band: Agenda for Change Band 6

Hours : Full Time (30 hours/week)

Contract : Permanent

We have an exciting opportunity to join for a First Contact Clinical Nurse to join our friendly and supportive Clinical Hub at Trinity. The main purpose of this role is to follow patient referrals, undertake holistic telephone assessments of patients, their families and/or carers to identify their immediate and anticipated specialist palliative care needs.

Main duties of the job

  • To play a key role in receiving and managing referrals made to the hospice.
  • To ensure a timely, responsive, and effective service for the benefit of all stakeholders involved in the patient referral.
  • Manage all aspects of the referral system to the hospice identifying appropriateness, urgency, and level of priority.
  • Work collaboratively with internal and external partners to support the coordination and management of patients referred to the hospice, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
  • Use assessments and interventions as opportunities to train, coach and mentor clinical staff and visitors to the hospice about specialist palliative care practice.

About us

  • We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
  • Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
  • A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
  • A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu
  • Cycle to work scheme and interest-free season ticket loans available
  • Free eyesight test for DSE users and a contribution towards the cost of glasses
  • 25% store discount in Trinity shops
  • Life assurance cover
  • Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
  • Regular ballots for donated free tickets and prizes
  • Access to courses of free counselling

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year includes high cost area supplements (HCAS) pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

B0132-25-0025

Job locations

30 Clapham Common North Side

London

SW4 0RN


Job description

Job responsibilities

  • To play a key role in receiving and managing referrals made to the hospice.
  • To ensure a timely, responsive, and effective service for the benefit of all stakeholders involved in the patient referral.
  • Manage all aspects of the referral system to the hospice identifying appropriateness, urgency, and level of priority.
  • Work collaboratively with internal and external partners to support the coordination and management of patients referred to the hospice, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
  • Use assessments and interventions as opportunities to train, coach and mentor clinical staff and visitors to the hospice about specialist palliative care practice.
  • To provide immediate and expert specialist nursing assessment, advice and care working alongside existing care providers, and referring to any new services which will benefit the patient and or their family.
  • Facilitate and complete Advance Care Planning (ACP) discussions, ensuring that patients' wishes are clearly documented and communicated in accordance with legal and ethical standards.
  • Plan, organise, and run regular clinics focused on [e.g., end-of-life care, symptom management, and update/facilitate Advance Care Planning (ACP) discussions, ensuring timely access to specialist support and continuity of care.

Job description

Job responsibilities

  • To play a key role in receiving and managing referrals made to the hospice.
  • To ensure a timely, responsive, and effective service for the benefit of all stakeholders involved in the patient referral.
  • Manage all aspects of the referral system to the hospice identifying appropriateness, urgency, and level of priority.
  • Work collaboratively with internal and external partners to support the coordination and management of patients referred to the hospice, and ensure care is planned to meet the individualised and dynamic needs of the patients, and those close to them.
  • Use assessments and interventions as opportunities to train, coach and mentor clinical staff and visitors to the hospice about specialist palliative care practice.
  • To provide immediate and expert specialist nursing assessment, advice and care working alongside existing care providers, and referring to any new services which will benefit the patient and or their family.
  • Facilitate and complete Advance Care Planning (ACP) discussions, ensuring that patients' wishes are clearly documented and communicated in accordance with legal and ethical standards.
  • Plan, organise, and run regular clinics focused on [e.g., end-of-life care, symptom management, and update/facilitate Advance Care Planning (ACP) discussions, ensuring timely access to specialist support and continuity of care.

Person Specification

Experience

Essential

  • Significant experience of providing direct patient services
  • Experience of maintaining effective inter-disciplinary team working structures and systems
  • Experience of managing challenging scenarios

Qualifications

Essential

  • Professional qualification and associated membership of nursing profession.
  • Registered with the NMC
  • 1st level Registered Nurse
Person Specification

Experience

Essential

  • Significant experience of providing direct patient services
  • Experience of maintaining effective inter-disciplinary team working structures and systems
  • Experience of managing challenging scenarios

Qualifications

Essential

  • Professional qualification and associated membership of nursing profession.
  • Registered with the NMC
  • 1st level Registered Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN


Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN


Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

HR Advisor

Helena O'Donnell

hr@royaltrinityhospice.london

02077871000

Details

Date posted

23 July 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£44,806 to £53,134 a year includes high cost area supplements (HCAS) pro rata for part time

Contract

Permanent

Working pattern

Part-time

Reference number

B0132-25-0025

Job locations

30 Clapham Common North Side

London

SW4 0RN


Supporting documents

Privacy notice

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