Receptionist

Royal Trinity Hospice

This job is now closed

Job summary

We are seeking two friendly and organised Part-Time Receptionists to join our team. The ideal candidates will be the first point of contact for visitors and callers, providing a warm and professional welcome. The receptionist role is crucial in ensuring the smooth operation of our front desk and supporting the administrative needs of the hospice.

Working Pattern:

Monday to Friday evenings (including Bank Holidays): 4:00pm to 8:30pm
Saturdays and Sundays: 8:00am to 8:30pm, either on a rota basis or a fixed schedule.

You can choose between:

26 hours per week
21.5 hours per week

Salary: Mulberry PayScale, Grade Beech £25,643 - £27,300 pa pro rata (depending on hours)

Contract: Permanent

Reporting to the HR Database & Reception Manager, you will provide a professional and welcoming front of house service dealing with patients, visitors and staff. You will have excellent communication skills, be flexible, punctual and reliable. You will be comfortable working in a hospice environment.

Royal Trinity Hospice is set-in award-winning gardens on the edge of Clapham Common, with easy access by public transport and great local amenities.

Main duties of the job

Professionally greet all visitors to the hospice and provide a visitor badge if necessary.
Take phone calls effectively and direct relevant calls to the appropriate staff or department.
Take donations from people in a helpful, friendly and understanding manner.
Receive and dispatch deliveries.
Contribute to the planning, preparation and delivery of key events and training held at or on behalf of the hospice.
Ensure the front desk and reception area are always tidy and presentable
Provide cover for planned and unplanned leave as required.
To greet visitors at the hospice and direct them as necessary, ensuring security considerations are taken in to account.
To act as a central source of communication co-ordination between visitors, outpatients, suppliers, staff, and internal departments.

About us

We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
A pension scheme is offered with employer contributions of up to 7.5%or a continuation of your existing NHS pension
A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
Cycle to work scheme and interest-free season ticket loans available
Free eyesight test for DSE users and a contribution towards the cost of glasses
25% store discount in Trinity shops
Life assurance cover
Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
Regular ballots for donated free tickets and prizes
Access to courses of free counselling

Date posted

21 October 2024

Pay scheme

Other

Salary

£25,643 to £27,300 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

B0132-24-0036

Job locations

30 Clapham Common North Side

London

SW4 0RN

Job description

Job responsibilities

Effective communication and interpersonal skills (face to face, in writing and over the telephone).
Ability to communicate with sincerity and empathy.
Good computer literacy skills.
Experience of working in a confidential environment.
Ability to work considerately and effectively with volunteers.
Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity.
Support with administrative duties including; ordering stationery supplies and equipment (including stock monitoring and storage), distribute the incoming mail, franking and posting of outgoing mail, generate posters for information.
Prepare staff location sheets and contact lists.
Ensure smooth handover for Friday and Monday cover.
Support other departments as required.
Participate in training as required.
Comply with all relevant policies and procedures.
Represent Royal Trinity Hospice with a positive attitude and professional appearance.
To liaise with the Royal Mail, and other delivery organisations (couriers)
Frank outgoing mail
To receive and check deliveries and inform relevant staff
To keep the reception area tidy and free of donated goods and returned equipment
To complete required form for any donations in money or kind and keep any cash/cheques in the Reception safe until collection.
to distribute keys to staff as required including shop keys
to sell Christmas cards, and other promotional items within the reception area, as requested
to undertake any other tasks that may arise from time to time which are commensurate with the level of the post
to keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths

Job description

Job responsibilities

Effective communication and interpersonal skills (face to face, in writing and over the telephone).
Ability to communicate with sincerity and empathy.
Good computer literacy skills.
Experience of working in a confidential environment.
Ability to work considerately and effectively with volunteers.
Ability to deal effectively with patients, donors and visitors with respect, tact and sensitivity.
Support with administrative duties including; ordering stationery supplies and equipment (including stock monitoring and storage), distribute the incoming mail, franking and posting of outgoing mail, generate posters for information.
Prepare staff location sheets and contact lists.
Ensure smooth handover for Friday and Monday cover.
Support other departments as required.
Participate in training as required.
Comply with all relevant policies and procedures.
Represent Royal Trinity Hospice with a positive attitude and professional appearance.
To liaise with the Royal Mail, and other delivery organisations (couriers)
Frank outgoing mail
To receive and check deliveries and inform relevant staff
To keep the reception area tidy and free of donated goods and returned equipment
To complete required form for any donations in money or kind and keep any cash/cheques in the Reception safe until collection.
to distribute keys to staff as required including shop keys
to sell Christmas cards, and other promotional items within the reception area, as requested
to undertake any other tasks that may arise from time to time which are commensurate with the level of the post
to keep a list of patients updated by checking with the wards for any changes such as admissions, discharges and deaths

Person Specification

Experience

Essential

Experience of working in a confidential environment.
Experience in reception work, working with volunteers.
Working under pressure and to Deadlines

Qualifications

Essential

Evidence of broad secondary education with examination success in literacy and numeracy.
Office administration - IT, specifically Microsoft Office

Person Specification

Experience

Essential

Experience of working in a confidential environment.
Experience in reception work, working with volunteers.
Working under pressure and to Deadlines

Qualifications

Essential

Evidence of broad secondary education with examination success in literacy and numeracy.
Office administration - IT, specifically Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

Employer details

Employer name

Royal Trinity Hospice

Address

30 Clapham Common North Side

London

SW4 0RN

Employer's website

https://www.royaltrinityhospice.london/ (Opens in a new tab)

For questions about the job, contact:

HR Officer

Helena O'Donnell

hodonnell@royaltrinityhospice.london

02077871026

Date posted

21 October 2024

Pay scheme

Other

Salary

£25,643 to £27,300 a year pa pro rata

Contract

Permanent

Working pattern

Part-time, Job share

Reference number

B0132-24-0036

Job locations

30 Clapham Common North Side

London

SW4 0RN

Supporting documents

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