Royal Trinity Hospice

Palliative Care Assistant - Community Services

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Job summary

Salary: AfC Band 3 £27,948 - £29,468 (inclusive of HCA) dependent on experience

Hours: 37.5 hours/week

Hours: Full time (37.5 hours per week)

Length of Tenure: Permanent

Royal Trinity Hospices community catchment area spans across south east, south west and north west London integrated care systems and the team support patients with identified specialist palliative care needs wherever they call home.

We are looking for a kind and caring individual who is committed to delivering high quality person-centred care and support to patients approaching the end of life and those close to them.

The PCAs at Trinity make a vital contribution to the ongoing assessment and specialist palliative care support delivered to patients on the specialist community nursing caseloads and are the eyes and ears of our service. The support is delivered either virtually or in person. Visits are carried out independently or jointly with a registered professional, and care is always provided under the guidance and supervision of the registered professional responsible for the patient

It is an exciting time at Trinity as we begin launching our new community services, which have been designed to streamline the coordination of care for patients, address the evolving palliative and end of life care needs of our local population and maximise the flexibility and responsiveness we can offer.

Main duties of the job

Responsibilities of a Royal Trinity Hospice Palliative Care Assistant:

Use listening and observational skills to understand the needs of patients, families, and carers

Communicate effectively with patients, their families, carers, using a variety of methods (e.g., face to face, telephone, or video) to build trusting professional relationships

Support clinical and non-clinical colleagues by communicating observations of patients and other situations clearly and concisely.

Develop excellent working relationships with the different members of the team offering community services

About us

Benefits

We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
Cycle to work scheme and interest-free season ticket loans available
Free eyesight test for DSE users and a contribution towards the cost of glasses
25% store discount in Trinity shops
Life assurance cover
Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
Regular ballots for donated free tickets and prizes
Access to courses of free counselling on the phone or face to face

Date posted

04 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£27,948 to £29,468 a year includes high cost area supplements (HCAS)

Contract

Permanent

Working pattern

Full-time

Reference number

B0132-23-0005

Job locations

30 Clapham Common North Side

London

SW4 0RN

Job description

Job responsibilities

Overall Purpose of the role:

To support patients in their own homes to live as fully as posisble with their life-limiting condition. The PCA will be the eyes and ears for the Registered Professionals who hold responsibility for the patient's care. The PCA will use excellent communication and listening skills to enhance patients' psychological wellbeing; be adept at recognising when patients' conditions change and report this to the relevant member of the specialist Multidisciplinary team.

To communicate effectively with patients, their families, carers, using a variety of methods (e.g., face to face, telephone, or video) to build trusting professional relationships

Communicate effectively with the multidisciplinary team within the hospice and in the external community

Use listening and observational skills to understand the needs of patients, families, and carers

Develop excellent working relationships with the different members of the team offering community services

Manage conflict and challenging situations effectively and or recognises when to escalate concerns to a senior team member when needed.

To recognise a change in patients condition and communicate this effectively to the relevant clinician and to the wider interdisciplinary team as appropriate and document accurately in patients notes

Understands impact that own communication and approach may have on the wellbeing of the patient, family carer and other professionals

Contributes to multidisciplinary planning and decision-making meetings and attends decision making meetings as directed by the Community team

Ensure the values and culture of the organisation are projected in all communications

For more information please find Job Description, Person Specification attached.