Job summary
The Local Primary Care Federation consists of 22 practices with 181,657 patients currently. We have a large multi-disciplinary team including clinical and non-clinical support roles and provide an opportunity to consolidate current skills and gain new skills / experience.
To provide overall reception and administration support to GP practices and the surrounding areas on behalf of Local Primary Care Federation across Blackburn with Darwen (BwD).
The post holder may be deployed to any of the GP practices to provide reception and administration cover, working under the direction of LPC.
A receptionist is the first point of contact for patients. As the face of the organisation, the post holder will be responsible for welcoming patients and visitors, taking and redirecting calls, distributing correspondence, booking appointments and giving basic administrative support. The post holder must be approachable, professional and presentable at all times.
Daily Tasks Include:
- Managing the phones (taking / screening calls etc.)
- Welcoming and redirecting patients and visitors
- Receiving, sorting and distributing mail/deliveries
- Data entry and record maintenance
- Basic administration
To provide overall reception and administration support to Local Primary Care Federation and GP Practices across Blackburn with Darwen (BwD) and surrounding areas as required.
Interviews are scheduled for 12th July 2023
Main duties of the job
Reception - will be required to travel to local practices within BwD working at practice sites
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
General Administration
- Provide administrative support to LPC and GP Practices across Blackburn with Darwen
- Accurately read and scan all patient related communications, ensuring they relate to the correct registered patient
- Work as part of the Admin Team to ensure work is kept up to date. Raise any backlogs or issues with the management team in a timely manner
- Action tasks and notifications in a timely manner
- Manage workload effectively
- To work according to written protocols
- Ensure processes are followed and maintained at all times
About us
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to GP practices, patients and their careers, practice staff, GP federation staff and other healthcare workers.
They may also have access to information relating to the federation as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the federation may only be divulged to authorised persons in accordance with the federation policies and procedures relating to confidentiality and the protection of personal and sensitive data
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
This job description is intended to
provide an outline of the key tasks and responsibilities only. There may be
other duties required of the post-holder commensurate with the position. This
description will be open to regular review and may be amended to take into
account development within the organisation. All members of staff should be
prepared to take on additional duties or relinquish existing duties in order to
maintain the efficient running of primary care
Job description
Job responsibilities
General Administration
Provide administrative support to LPC and GP Practices across Blackburn with Darwen
Accurately read and scan all patient related communications, ensuring they relate to the correct registered patient
Work as part of the Admin Team to ensure work is kept up to date. Raise any backlogs or issues with the management team in a timely manner
Action tasks and notifications in a timely manner
Manage workload effectively
To work according to written protocols
Ensure processes are followed and maintained at all times
Reception - will be required to travel to local practices within BwD working at practice sites
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- The post holder will be required to liaise with a variety of individuals and organisations at differing levels.
To utilise electronic communications via clinical portal, internal messaging and e-mails.
The post holder will respond to queries in an appropriate manner taking appropriate action as required with reference to Data Protection and in accordance with practice procedures.
To be aware of and take appropriate action to ensure that all patients are treated equally.
Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:
Patients
GP, nurses and other practice staff
Other healthcare professionals including pharmacists, pharmacy technicians, optometrists, dentists, health and social care teams and dieticians etc.
Community nurses and other allied health professionals
Hospital staff
------------------------------------------------------------------
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to GP practices, patients and their careers, practice staff, GP federation staff and other healthcare workers. They may also have access to information relating to the federation as a business organisation. All such information from any source is to be regarded as strictly confidential
- All members of staff are bound by the requirements of the Data Protection Act 1998. Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with LPC policies and procedures, IG regulations and Data Protection Act relating to confidentiality and the protection of personal and sensitive data
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Job description
Job responsibilities
General Administration
Provide administrative support to LPC and GP Practices across Blackburn with Darwen
Accurately read and scan all patient related communications, ensuring they relate to the correct registered patient
Work as part of the Admin Team to ensure work is kept up to date. Raise any backlogs or issues with the management team in a timely manner
Action tasks and notifications in a timely manner
Manage workload effectively
To work according to written protocols
Ensure processes are followed and maintained at all times
Reception - will be required to travel to local practices within BwD working at practice sites
- Receiving patients, consulting with members of practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
- Taking messages and passing on information
- Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- The post holder will be required to liaise with a variety of individuals and organisations at differing levels.
To utilise electronic communications via clinical portal, internal messaging and e-mails.
The post holder will respond to queries in an appropriate manner taking appropriate action as required with reference to Data Protection and in accordance with practice procedures.
To be aware of and take appropriate action to ensure that all patients are treated equally.
Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:
Patients
GP, nurses and other practice staff
Other healthcare professionals including pharmacists, pharmacy technicians, optometrists, dentists, health and social care teams and dieticians etc.
Community nurses and other allied health professionals
Hospital staff
------------------------------------------------------------------
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to GP practices, patients and their careers, practice staff, GP federation staff and other healthcare workers. They may also have access to information relating to the federation as a business organisation. All such information from any source is to be regarded as strictly confidential
- All members of staff are bound by the requirements of the Data Protection Act 1998. Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with LPC policies and procedures, IG regulations and Data Protection Act relating to confidentiality and the protection of personal and sensitive data
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
Person Specification
Additional Experience
Essential
- High levels of accuracy and attention to detail
- A focus on quality
- An understanding of the need to maintain the highest levels of confidentiality
- Flexible and adaptable to changing service requirements
- Willingness to travel within locality as required
- Good personal presentation
- Willingness to undertake DBS checks
Desirable
- Full Driving Licence or means to travel to locations within BwD and surrounding areas
Qualifications
Essential
- Excellent written and verbal communication skills
Desirable
- A good working knowledge of IT packages such as MS Word and Excel
- Experience of GP clinical systems
Experience
Essential
- Able to work under pressure and to meet deadlines
- Ability to work on own initiative and in a team environment
- Ability to work in a changing environment and quickly build effective working relationships across all teams
Person Specification
Additional Experience
Essential
- High levels of accuracy and attention to detail
- A focus on quality
- An understanding of the need to maintain the highest levels of confidentiality
- Flexible and adaptable to changing service requirements
- Willingness to travel within locality as required
- Good personal presentation
- Willingness to undertake DBS checks
Desirable
- Full Driving Licence or means to travel to locations within BwD and surrounding areas
Qualifications
Essential
- Excellent written and verbal communication skills
Desirable
- A good working knowledge of IT packages such as MS Word and Excel
- Experience of GP clinical systems
Experience
Essential
- Able to work under pressure and to meet deadlines
- Ability to work on own initiative and in a team environment
- Ability to work in a changing environment and quickly build effective working relationships across all teams
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
