Receptionist

Job description

Job responsibilities

A. PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Administrative and Reception Duties

Greet clients and visitors in a courteous, friendly and helpful manner.

Deal with face to face, telephone and email enquiries from the public about the range of services available and direct them to other services if necessary.

Ensure that telephone queries are dealt with promptly and efficiently, and relay messages to staff accurately.

Maintain stock levels of provision used in the department and ensure clinical and public areas are adequately stocked with supplies, stationery, and client information.

Ensure that the public areas are tidy at all times.

Liaise with clinicians and other staff as required to ensure the smooth running of the centre and to understand the importance of teamwork.

Routine reception duties including filing, photocopying, switchboard, minute taking, letter writing, post, organising diaries, booking rooms, and responsibility of the waiting areas.

Assist the Operations Manager by helping to complete weekly, monthly and annual health & safety checks (to include but not limited to fire safety, panic alarms & water testing).

Undertake fire marshal and first aid training to act as a first point of call in the event of an emergency.

Provide general admin support to the Mental Health Referrals Coordinator as required.

2. Education, Training and Professional development

Participate and assist in evaluation and feedback including administration aspects of audit as required.

Participate in the appraisal process and give feedback to support your own and team development.

Attend team and departmental meetings and actively participate in service improvement.

Proactively participate in one to one meetings with line manager, identifying own learning needs, and ways that these may be met.

To train and support new and temporary staff.

3. Communication and Information Resources

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with clients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Maintain a high standard of accuracy in record keeping and documentation.

Accurately record and amend client information to acceptable data quality standards using manual systems in place and any new electronic systems in place as they are introduced.

Undertake relevant training for electronic information systems in place and under development.

Person Specification

Qualifications

Essential

• GCSE A C in English and Maths or equivalent

Desirable

• Relevant administrative qualifications

Other requirements

Essential

• Enthusiastic, positive and approachable.
• Punctual.
• Able to work flexibly and to be adaptable as required
• IT literate with knowledge of Microsoft packages
• Thrives on working with others: is motivated by working closely with other people, building and managing relationships and meeting new people
• Self-motivated and able to work under own autonomy or as part of a team
• Thrives in a fast-pace environment, with a 'can do' attitude

Experience

Essential

• Experience of working with young people and clients from diverse backgrounds
• Demonstrable administration experience
• Experience of working in a busy, public facing environment

Desirable

• Experience in analysing and presenting information
• An understanding of confidentiality requirements

Skills & Knowledge

Essential

• Excellent ICT skills, including experience of using databases, word processing, email and spreadsheet software
• Excellent organisational skills -able to determine own workload priorities and manage own workload
• Excellent communication (verbal and written) and interpersonal skills
• Excellent accuracy and attention to detail
• Ability to work under pressure and to competing deadlines
• Ability to maintain confidentiality and act with discretion and diplomacy
• Demonstrable commitment to Brandon Centres values: Empowering young people to live healthier happier lives; High Quality and Innovative.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brandon Centre

Address

26 Prince of Wales Rd

Kentish Town

London

NW5 3LG

Employer's website

https://brandon-centre.org.uk/ (Opens in a new tab)