Operations Team Leader

Job description

Job responsibilities

JOB DESCRIPTION

POST TITLE: Operations Team Leader

SALARY: Equivalent to A4C Band 6

HOURS PER WEEK: 37.5 hours per week

CONTRACT TYPE: Permanent

RESPONSIBLE TO: Services Operations Manager

BASE: BGPF Office, Barcroft House, Bury

About us

Bury GP Federation - BGPF - is a federation of 23 GP practices within Bury, Greater Manchester, providing a platform for collaboration, knowledge-sharing and co-ordination. Through working at scale, we redirect resources into delivering at-scale support, relieving capacity pressures and enabling local general practice to maintain high standards of care for patients and to keep pace with best practice. We are proud of the services that we run, including delivery of the COVID vaccination programme, extended access to general practice services and providing support to Primary Care Networks - PCNs.

We also provide a voice for general practice, ensuring that the priorities, needs, and local intelligence of primary care are fed into the Bury and wider GM health and social care system. We are governed by an elected board of directors that is representative of our practices and managed day to day by a small management team led by our Chief Officer.

Our four core objectives are as follows:

• A reliable support organisation providing a range of services for our practices, achieving greater organisational efficiency through collaboration and reducing duplication, maximising the economic advantages of delivering primary care at scale

• A respected service provider able to attract investment into primary care to help sustain local general practice, delivering a more expansive range of at scale services available closer to patients homes

• A GP led, patient centred partner organisation working collaboratively with our practices and our partners across health and social care to facilitate the enhanced delivery of responsive, high quality and innovative services across Bury and GM

• A trusted voice for primary care providing at scale leadership and in partnership with the LMC and PCNs, able to advocate for and support our shareholder practices

NB As a provider of NHS services we offer BGPF employees access to the NHS Pension Scheme.

Job Summary:

The Operations Team Leader role forms an integral part of the BGPF team, in the planning, development and management of key areas of service delivery, including and not exclusive of:

• Bury-wide vaccination service - COVID, Flu

• The GP Federations delivery of Enhanced Access from 1 Nov 25

• The GP Federations delivery of all other operational services including Respiratory Hubs, Surge Hubs, Community Gynae Service and QAS service.

• PCN service development work

• Other business development and programmes of work/service delivery as they arise

As Operations Team Leader, you will be an exemplar team-leader, with a history of strong decision making and service delivery/improvement, exceptional attention to detail and a high standard of written and verbal communication skills.

You will be able to work in a fast-paced environment, with a range of stakeholders, to deliver quality services to tight deadlines and contractual constraints. The role requires the post holder to be able to prioritise, be comfortable with autonomy, making service delivery solutions and decisions and to have a can do attitude at all times.

Key Responsibilities and duties include:

Service Delivery and Operational Management

Vaccination Programme

The post holder will work as Team Leader of the operations team in delivering a safe and effective service for the delivery of COVID-19 and other vaccinations.

In particular, the post holder will be responsible for:

• Leadership, planning and delivery of the programme, making day to day decisions regarding the running of the programme

• Ensure clinical and non-clinical oversight & governance is in place at each of our sites and ensure the efficient delivery of vaccination services.

• Collaborative working with stakeholders such as NHSE&I, STPs and Public Health

• Developing initiatives, collaborating as necessary internally and externally, to increase uptake

• Ensuring that teamwork and staff management is undertaken in line with Federation values

Enhanced Access

• Work with our current sub-contracted provider to ensure contractual requirements are being met during the handover period

• Establish the new EA service directly delivered by BGPF

• Support the Operations Manager in the set-up of governance and decision-making processes around the delivery of the contract

• Recruit sufficient staffing for the new service

• Set up dynamic rostering that meets fluctuating service demand

• Provide day-to-day management of the service and other operations staff under the leadership of the Operations Manager

• Collect and monitor patient feedback

• Liaise with the Quality Manager over any complaints, investigations etc.

• Liaise with practice partners to ensure service is meeting patient/practice needs and shape service appropriately

• Implement service improvements

Other Services

• Work as part of the Federation team to operationalise new services as they are introduced, turning plans into operational services

• Ensure all new services are safe, effective and meet all clinical standards

• Ensure that new services meet the needs of the commissioner PCNs, ICB, Public Health and GM partners

Operational management

Work alongside the Programme Support Manager to:

• Provide leadership, planning and delivery of programmes of work.

• Contribute to decisions on day-to-day delivery of services and operational issues.

• Ensure the delivery of high quality, patient focused and cost-effective services.

• Manage and coordinate necessary logistics and liaise with third party suppliers to coordinate stock, deliveries and transport of materials and supplies to the centre.

• Ensure the services and activities are of the highest levels of safety and quality, provided by professionals with the right skills, attitude and values, and are cost effective and remain within budget.

• Oversee the management of the rostering system.

• Efficiently deal with crises, emergencies and contingencies with the lowest

level of disruptions.

Equality and Diversity

• The post-holder will support the equality, diversity and rights of patients, carers and colleagues by:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with procedures, policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

• The post-holder will participate in any training programme agreed by the Federation as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skill and activities to others who are undertaking similar work

• Training may need to be undertaken outside of normal working hours, and/or off site.

Setting an example

• Positively and effectively project the BGPFs values, philosophy, activity and outcomes with all levels and disciplines of staff.

Person Specification

Skills and Abilities

Essential

• - Excellent communication skills with good presentation and interpersonal skills, able to write formal reports to a high standard
• - Ability to analyse complex information to support management decisions
• - Ability to prioritise appropriately
• - Ability to negotiate, influence and build relationships with a range of stakeholders
• - Evidence of creative and innovative approaches to problem solving
• - Demonstrate resilience under pressure
• - Strong reflective skills, able to respond well to constructive criticism
• - Self-motivated and results orientated
• - Ability to adapt to rapid and constant change, able to implement and support and devise new initiatives to suit operational demands
• - Able to participate in on-call role
• - Able to coach and motivate staff in the pursuit of high performing teams
• - Confident and decisive
• - Sensitive to staff issues
• - Evidence of ability to establish and maintain high levels of credibility across the organisation
• - Excellent time management skills

Qualifications

Essential

• - Demonstrable commitment to personal development
• - Evidence of continuous professional development

Desirable

• - Degree or demonstrable equivalent experience

Experience

Essential

• - Considerable experience of operational delivery or equivalent transferable skills and experience
• - Working in a complex, multi-disciplinary organisation
• - Experience of successful service delivery within complex stakeholder environments
• - Experience managing staff, including setting goals and objectives, appraisal, recruitment and disciplinary management
• - Proven track record achieving national standards and targets

Knowledge

Essential

• - Knowledge of service operational delivery
• - Knowledge and experience of complex and administrative processes.
• - Knowledge of service improvement methodology and tools and techniques to deliver change agendas

Desirable

• - A good understanding of the health and social care environment and roles and responsibilities in it
• - Performance management methodology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bury GP Federation

Address

Barcroft House

Barcroft Street

Bury

Lancashire

BL9 5BT

Employer's website

https://www.burygpfederation.com/ (Opens in a new tab)