Job summary
City and Hackney GP Confederation was established in October 2014 and is a Community Interest Company and has a membership of 39 GP practices in City and Hackney. The purpose of the GP Confederation is to support member GP practices to improve quality, resilience and stability in primary care, and to develop innovative, cost-effective services that respond to the needs of local people.
The Contracts Administrator role is a part-time post for 2.5 days a week (the working days will be agreed as part of the recruitment process).
The Administrator will provide dedicated administrative support to the Contracts Team in the delivery of their work with GP practices in City & Hackney. The team supports practices to deliver a range of additional services to improve health outcomes of patients living in City & Hackney.
This is an exciting opportunity for the right candidate to be trained by the team and develop their administrative and data skills. It will also provide a stepping stone into working in the NHS and understanding the services offered by GP practices.
Main duties of the job
The Administrator will provide dedicated administrative support to the Contracts Team.
This will include scheduling meetings, attending meetings, taking action notes, maintaining schedules and logs and distributing papers as needed.
The Administrator will help organise contract training events, including preparation of flyers and attendance certificates, compiling lists of attendees, setting up the training room (for face to face events), sending Microsoft Team invitations (for virtual events).
The postholder will also run searches on the GP computer system (EMIS) to review practice performance, (full training will be provided).
The person we are looking for will need to be well organised, with an ability to maintain effective record keeping systems. They must have excellent IT skills, in particular they must be able to use excel to a high standard. They must be able to multi-task and be flexible in prioritising their work load. The post holder will need to have good communication skills, both verbal and written.
About us
The GP Confederation is a Community Interest Company with a strong ethos of support both to its member practices and its staff. The Contracts Administrator will be part of a small and friendly Contracts Team, and will take part in regular team meetings and have access to support, guidance and supervision from the one of the Contracts Manager as a line manager, and from other members of the Contracts Team.
Working arrangements are flexible with a mix of home and office working. The GP Confederation offices are located in the Lawson Practice in South Hackney (London N1).
Benefits include access to the NHS Pensions Scheme.
Job description
Job responsibilities
Key Responsibilities:
1.
To provide full administration support to the
contracts team. This will include
scheduling meetings, attending meetings, taking action notes, maintaining schedules
and logs and distributing papers as needed.
2.
To co-ordinate the work of the contracts team
during specific key dates such as start of year and end of year processes.
3.
To check emails sent to the generic email inbox and
respond appropriately.
4.
To help organise contract training events,
including preparation of flyers and attendance certificates, compiling lists of
attendees, setting up the training room (for face to face events), sending
Microsoft Team invitations (for virtual events).
5.
To run searches on the GP computer system (EMIS) to review practice performance, (full
training will be provided).
6.
To review data with the team to identify any
practices of concern where activity is below expected levels.
7.
To contact practices by email or telephone in
relation to their contract performance.
8.
To be able to write clearly and succinctly.
9.
To set up and maintain systems to receive
submissions from practices, such as audits and claim forms.
10. To review
practice submissions for completeness and take appropriate follow up action
such as sending reminders, asking for additional information, assisting
practices to complete audits and submissions.
11. To assist with preparation of payment
schedules for practices based on their contract performance and delivery.
12. To help with
producing online forms and surveys and collating responses.
13. To keep the
members zone of the Confederation website up to date.
It is
expected that the above tasks will expand as the post holder gains knowledge
and experience of the work undertaken by the contracts team.
Job description
Job responsibilities
Key Responsibilities:
1.
To provide full administration support to the
contracts team. This will include
scheduling meetings, attending meetings, taking action notes, maintaining schedules
and logs and distributing papers as needed.
2.
To co-ordinate the work of the contracts team
during specific key dates such as start of year and end of year processes.
3.
To check emails sent to the generic email inbox and
respond appropriately.
4.
To help organise contract training events,
including preparation of flyers and attendance certificates, compiling lists of
attendees, setting up the training room (for face to face events), sending
Microsoft Team invitations (for virtual events).
5.
To run searches on the GP computer system (EMIS) to review practice performance, (full
training will be provided).
6.
To review data with the team to identify any
practices of concern where activity is below expected levels.
7.
To contact practices by email or telephone in
relation to their contract performance.
8.
To be able to write clearly and succinctly.
9.
To set up and maintain systems to receive
submissions from practices, such as audits and claim forms.
10. To review
practice submissions for completeness and take appropriate follow up action
such as sending reminders, asking for additional information, assisting
practices to complete audits and submissions.
11. To assist with preparation of payment
schedules for practices based on their contract performance and delivery.
12. To help with
producing online forms and surveys and collating responses.
13. To keep the
members zone of the Confederation website up to date.
It is
expected that the above tasks will expand as the post holder gains knowledge
and experience of the work undertaken by the contracts team.
Person Specification
Personal Qualities
Essential
- A multi-tasker who is quick to learn;
- Positive attitude, self-motivated and able to build trust and rapport with people;
- Confident nature with a proactive and constructive approach;
- Flexible team player;
- Able to gain respect, trust and co-operation quickly;
- Comfortable with working independently;
- Self-aware and diplomatic;
- Commitment to own personal development
Experience
Essential
- Knowledge and understanding of office systems and procedures;
- Awareness of administrative duties in an office environment;
- Understanding of the opportunities and challenges of working in a diverse, inner city area;
- Understanding of the Data Protection Act and confidentiality issues;
- Experience of writing action notes;
- Understanding of organising events/workshops;
- Understanding of dealing with confidential and sensitive information and appropriate maintenance and storage of records.
Desirable
- Understanding of health and social care terminology
Skills
Essential
- Confident user of Microsoft Office packages, including Word, Excel, Outlook and Teams;
- Excellent organisational skills;
- Ability to foster and maintain positive working relationships with a wide range of people at every level;
- Excellent communication skills both verbally and in writing, with the ability to convey sensitive information;
- Ability to work under pressure and manage priorities and deadlines in a changing environment;
- Ability to pay close attention to detail;
- Proven team working skills.
Desirable
- EMIS computer system skills
Qualifications
Essential
- Minimum of 5 GCSEs including Maths and English;
- Good standard of written English;
- Evidence of ongoing personal development.
Person Specification
Personal Qualities
Essential
- A multi-tasker who is quick to learn;
- Positive attitude, self-motivated and able to build trust and rapport with people;
- Confident nature with a proactive and constructive approach;
- Flexible team player;
- Able to gain respect, trust and co-operation quickly;
- Comfortable with working independently;
- Self-aware and diplomatic;
- Commitment to own personal development
Experience
Essential
- Knowledge and understanding of office systems and procedures;
- Awareness of administrative duties in an office environment;
- Understanding of the opportunities and challenges of working in a diverse, inner city area;
- Understanding of the Data Protection Act and confidentiality issues;
- Experience of writing action notes;
- Understanding of organising events/workshops;
- Understanding of dealing with confidential and sensitive information and appropriate maintenance and storage of records.
Desirable
- Understanding of health and social care terminology
Skills
Essential
- Confident user of Microsoft Office packages, including Word, Excel, Outlook and Teams;
- Excellent organisational skills;
- Ability to foster and maintain positive working relationships with a wide range of people at every level;
- Excellent communication skills both verbally and in writing, with the ability to convey sensitive information;
- Ability to work under pressure and manage priorities and deadlines in a changing environment;
- Ability to pay close attention to detail;
- Proven team working skills.
Desirable
- EMIS computer system skills
Qualifications
Essential
- Minimum of 5 GCSEs including Maths and English;
- Good standard of written English;
- Evidence of ongoing personal development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
