Home Group Limited

Service Manager

The closing date is 29 January 2026

Job summary

Services Manager

Salary circa £32,000 increasing to £34,800 with length of service plus on call shift payment

Permanent, full time 37.5 hpw

Whitehaven, Cumbria

Main duties of the job

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

Hope Haven is a new and innovative partnership across a number of partners including Home Group - Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.

As part of Home Groups offer, we are delivering community outreach supporting people with their mental health in the community; proactive groups and drop ins within the community; core support within the new Hope Haven Hub which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.

About us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£32,000 to £34,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0120-251552

Job locations

14 Church Street

Whitehaven

Cumbria

CA28 7AY


Job description

Job responsibilities

Services Manager

Salary circa £32,000 increasing to £34,800 with length of service plus on call shift payment

Permanent, full time 37.5 hpw

Whitehaven, Cumbria

We cant offer a CoS for this role

Home, a place where you belong

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

Hope Haven is a new and innovative partnership across a number of partners including Home Group - Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.

As part of Home Groups offer, we are delivering community outreach supporting people with their mental health in the community; proactive groups and drop ins within the community; core support within the new Hope Haven Hub which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.

What youll do

  • Lead and support a brilliant team of support workers and coordinators so they can deliver person-centred care

  • Join daily Team of the Day meetings to share ideas and work together with partners for wraparound support

  • Keep a close eye on the detail, coaching the team to make sure every intervention makes a real difference

  • Work alongside partners inside and outside of Hope Haven to put the right support in place

  • Take part in Clinical Meetings to help shape and improve how the service runs

  • Be part of the management team running everything from community outreach and the Hope Haven Hub to short-stay accommodation, proactive groups and drop-in

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You have

  • A keen eye for detail and a passion for supporting people and delivering amazing results.

  • Experience, passion and enthusiasm to set up a new and innovative service.

  • Experience of leading a team, and have the knack for empowering and developing others

  • The ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.

  • Itd be great if youve worked in a similar environment.

  • To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!

The practical bits

  • Hope Haven is a 24/7 7 days a week service, you will predominantly work 9am 5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.

  • Occasional weekend working is required.

  • Youll spend the majority of your time in the service and working from the Hub which is due to open shortly.

Whats in it for you?

  • 34 days leave, rising to 39 (this includes bank holidays and a "me day")

  • Health cash plan saving you £1140 + per year, including dental costs, opticians, prescriptions and more

  • 800+ discounts on shops, holidays, days out, tech and more

  • Career path with developments and an excellent training package

  • Matching pension contributions (up to 7% and life insurance of 3x basic salary)

Find out more

ClickAPPLY NOWto see ourClient Services Manager job description,find out aboutusand forhelp to apply.Roles can close early, so dont wait.

For reasonable adjustments emailrecruitment@homegroup.org.uk

Job description

Job responsibilities

Services Manager

Salary circa £32,000 increasing to £34,800 with length of service plus on call shift payment

Permanent, full time 37.5 hpw

Whitehaven, Cumbria

We cant offer a CoS for this role

Home, a place where you belong

Do you want to be at the forefront of changing the way that mental health support is delivered across Copeland? Then this may be the role for you.

Hope Haven is a new and innovative partnership across a number of partners including Home Group - Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust, Everyturn, ICAN, The Well, Cumbria Health and others.

As part of Home Groups offer, we are delivering community outreach supporting people with their mental health in the community; proactive groups and drop ins within the community; core support within the new Hope Haven Hub which is due to open shortly; as well as providing 4 short stay accommodation beds for people who require that little bit of extra support.

What youll do

  • Lead and support a brilliant team of support workers and coordinators so they can deliver person-centred care

  • Join daily Team of the Day meetings to share ideas and work together with partners for wraparound support

  • Keep a close eye on the detail, coaching the team to make sure every intervention makes a real difference

  • Work alongside partners inside and outside of Hope Haven to put the right support in place

  • Take part in Clinical Meetings to help shape and improve how the service runs

  • Be part of the management team running everything from community outreach and the Hope Haven Hub to short-stay accommodation, proactive groups and drop-in

Why join us

This is more than a job, its a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UKs top 10 Great Places to Work!

You have

  • A keen eye for detail and a passion for supporting people and delivering amazing results.

  • Experience, passion and enthusiasm to set up a new and innovative service.

  • Experience of leading a team, and have the knack for empowering and developing others

  • The ability to be able to work in partnership with other agencies, building and fostering excellent working relationships.

  • Itd be great if youve worked in a similar environment.

  • To get from A to B, youll need a vehicle insured for business purposes. The great news is that well pay your mileage!

Stronger together

We do our best work when were ourselves. Thats why inclusion, wellbeing, and our diversity networks help makeHome Group a great place to work!

The practical bits

  • Hope Haven is a 24/7 7 days a week service, you will predominantly work 9am 5:30pm at times, you may need to change your working hours to fit in with the needs of the service and to support your team.

  • Occasional weekend working is required.

  • Youll spend the majority of your time in the service and working from the Hub which is due to open shortly.

Whats in it for you?

  • 34 days leave, rising to 39 (this includes bank holidays and a "me day")

  • Health cash plan saving you £1140 + per year, including dental costs, opticians, prescriptions and more

  • 800+ discounts on shops, holidays, days out, tech and more

  • Career path with developments and an excellent training package

  • Matching pension contributions (up to 7% and life insurance of 3x basic salary)

Find out more

ClickAPPLY NOWto see ourClient Services Manager job description,find out aboutusand forhelp to apply.Roles can close early, so dont wait.

For reasonable adjustments emailrecruitment@homegroup.org.uk

Person Specification

Experience

Essential

  • Experience of delivering support
  • to people within a housing or
  • care environment
  • Experience of people
  • management within a housing
  • or care environment

Desirable

  • As above
Person Specification

Experience

Essential

  • Experience of delivering support
  • to people within a housing or
  • care environment
  • Experience of people
  • management within a housing
  • or care environment

Desirable

  • As above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Home Group Limited

Address

14 Church Street

Whitehaven

Cumbria

CA28 7AY


Employer's website

https://www.homegroup.org.uk/ (Opens in a new tab)


Employer details

Employer name

Home Group Limited

Address

14 Church Street

Whitehaven

Cumbria

CA28 7AY


Employer's website

https://www.homegroup.org.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Resourcing Business Partner

yvonne.eltringham@homegroup.org.uk

yvonne.eltringham@homegroup.org.uk

Details

Date posted

19 January 2026

Pay scheme

Other

Salary

£32,000 to £34,800 a year

Contract

Permanent

Working pattern

Full-time

Reference number

B0120-251552

Job locations

14 Church Street

Whitehaven

Cumbria

CA28 7AY


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