Job summary
We are looking for an experienced administrator preferably with some knowledge of working within a multi-disciplinary team with an awareness of disabilities, medical conditions and learning difficulties. However, consideration will be made for anyone with a passion on the impact that disability and medical conditions have on a persons life.
This is an exciting opportunity to become part of a well-established team based in Carshalton.
This role is subject to satisfactory pre-employment checks which will include an Enhanced with children and adults barred list check by the DBS (at the cost of QEF if you are not already a member of The Update Service).
BENEFITS
25 days annual leave plus bank holidays increasing with service
Pension and Life Assurance
Westfield Healthcare Cash back scheme and shopping discounts
Free on-site parking
Main duties of the job
To contribute to an efficient operation of daily administration to support a client centred practice. To provide a central point of contact for the delivery of wheelchair and scooter assessments and Tryb4uFly assessments and the management of associated equipment. To work alongside the clinical therapists who carry out wheelchair passports providing administrative support where needed. To be professional and courteous in all communications and interactions with clients and visitors, staff,contractors and volunteers. Maximise appointments to ensure that availability of assessment teams is fully utilised. Ensure accuracy and efficiency in all processes. Answering the telephone and responding to emails, providing assistance, advice and information on mobility related enquiries and signposting people to alternative sources. This role gives you the opportunity to work closely with a small multi-disciplinary team and engage with a wide range of clients.
About us
QEF is a Surrey-based charity
committed to providing life-transforming services that enable people with
disabilities to increase their independence and achieve their goals in life.
We work with over 10,000 disabled
children and adults every year with physical or learning disabilities or
acquired brain injuries. Whether it is gaining new skills to live
independently, rehabilitation after a brain injury or stroke, or improving
independence through increased mobility and accessible holidays; QEF helps
disabled people to fulfil their potential in life.
QEF is structured into two main
services - Mobility Services (operating outreach services across the South/Southeast
of England), and the Care and Rehabilitation Centre located within our
Leatherhead campus in Surrey. These are augmented by QEF Retail Trading (15
retail charity shops) and a family of smaller charities - MERU which provides
innovative product solutions for Children and The Grange in Kent a residential
care home for adults with a learning disability.
Job description
Job responsibilities
Administer and organise all the processes of client wheelchair and scooter assessments, from setting up of files and liaising with clinical staff, writing accurate and well-presented confidential reports through to final stages of despatch.
Conduct a practical trial of product suitability for the clients medical, physical and lifestyle needs, to recommend the most suitable wheelchair or mobility scooter and advise on vehicle stowage options and transport requirements.
Provide advice to parents and clients for holiday and travel planning for airport accessibility and air transport requirements. Knowledge of the air industry and the relevant seating systems will be essential to be able to carry out these assessments.
Assist in the preparation and delivery of internal/external training for professionals and others and participate in the delivery of in-service training for staff.
Liaison with MNDA clinical therapists to provide administrative support.
Administration of equipment hire, liaison with clients, from initial enquiry through to hire.
Maintenance of equipment hire products, wheelchair and scooter servicing and associated administration.
Provide relevant and accurate information to callers and visitors, ensuring that the information system is maintained and developed.
Maintain client confidentiality and client database, in line with the UK Data Protection Act, GDPR and Centre policies.
Job description
Job responsibilities
Administer and organise all the processes of client wheelchair and scooter assessments, from setting up of files and liaising with clinical staff, writing accurate and well-presented confidential reports through to final stages of despatch.
Conduct a practical trial of product suitability for the clients medical, physical and lifestyle needs, to recommend the most suitable wheelchair or mobility scooter and advise on vehicle stowage options and transport requirements.
Provide advice to parents and clients for holiday and travel planning for airport accessibility and air transport requirements. Knowledge of the air industry and the relevant seating systems will be essential to be able to carry out these assessments.
Assist in the preparation and delivery of internal/external training for professionals and others and participate in the delivery of in-service training for staff.
Liaison with MNDA clinical therapists to provide administrative support.
Administration of equipment hire, liaison with clients, from initial enquiry through to hire.
Maintenance of equipment hire products, wheelchair and scooter servicing and associated administration.
Provide relevant and accurate information to callers and visitors, ensuring that the information system is maintained and developed.
Maintain client confidentiality and client database, in line with the UK Data Protection Act, GDPR and Centre policies.
Person Specification
Experience
Essential
- Manual handing and risk assessments
- Working unsupervised and being accountable for own practice
- Organising timetables or scheduling
- Managing a changing workload / maintaining a flexible approach
- Conducting relationships with a wide variety of professionals, colleagues and external agencies
Qualifications
Essential
- Educated to GCSE level with good literacy and numeracy skills
Desirable
- or in the absence of formal qualification:
- Experience of working with wheelchairs and/or scooters or a background in the air travel industry.
Person Specification
Experience
Essential
- Manual handing and risk assessments
- Working unsupervised and being accountable for own practice
- Organising timetables or scheduling
- Managing a changing workload / maintaining a flexible approach
- Conducting relationships with a wide variety of professionals, colleagues and external agencies
Qualifications
Essential
- Educated to GCSE level with good literacy and numeracy skills
Desirable
- or in the absence of formal qualification:
- Experience of working with wheelchairs and/or scooters or a background in the air travel industry.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Queen Elizabeth’s Foundation for Disabled People
Address
Queen Elizabeth Mobility Services
1 Metcalfe Avenue
Carshalton
Surrey
SM5 4AW
Employer's website
https://qef.org.uk/ (Opens in a new tab)
