Job summary
Would you like to work as part of our friendly and enthusiastic team??
We are looking for an administrator to co-ordinate and manage all client admission and discharges including liaison with external agencies, families and health and social care professionals.
You will work alongside the Multi-Disciplinary Team to provide holistic, person-centred care and support.
This role is subject to satisfactory pre-employment checks which will include an Enhanced with adults barred list check DBS (at the cost of QEF if you are not already a member of The Update Service).
Main duties of the job
The admission and discharge co-ordinator will report to the Head of Clinicals Service and will lead on admission and discharge planning in the CRC.
The Admission and Discharge Co-ordinator (the ADC) will work proactively across all departments within the CRC ensuring that all plans and arrangements are in place for the patients admission and discharge.
You will work alongside the Multi-Disciplinary Team to provide holistic, person-centred care and support.
Co-ordinate and manage all client admission and discharges including liaison with external agencies, families and health and social care professionals.
To be the point of contact for all administrative issues relating to clients pathway of rehabilitation, working as part of a multi-disciplinary team in the proactive management of the client pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
About us
QEF is a Surrey based charity committed to providing life-transforming services that enable people with disabilities to increase their independence and achieve their goals in life. The charity is structured into two main services Mobility Services and the Care and Rehabilitation Centre. These are augmented by QEF Retail Trading (15 retail charity shops) and a family of smaller charities MERU which provides innovative product solutions for Children and The Grange in Kent a residential care home for adults with a learning disability.At QEF Care and Rehabilitation Centre (CRC) we offer neurorehabilitation and transitional support to clients after a stroke or other acquired brain injury.The Admission and Discharge Administrator (the ADA) will be the point of contact for all administrative issues relating to clients pathway of rehabilitation, working as part of a multi-disciplinary team in the proactive management of the client pathway from referral to discharge, ensuring the entire pathway is managed smoothly.
Job description
Job responsibilities
Pre-admission:
- To ensure that admission referral forms are completed correctly and to advise referrer accordingly if further information is required.
- Collate all relevant information and send referral to the Multi-disciplinary team for review
- Maintain the referrals spread sheet and follow up on enquiries.
- Manage the admissions pipeline and schedule assessments efficiently.
- Maintain effective communication with hospitals, healthcare providers, and families.
Admissions:
- To Co-ordinate all appropriate procedures working with the (MDT) and outside agencies ensuring that all plans are in place for the time of admission.
- Work closely with outside agencies on arranging admissions, booking transport and liaising with the patient, the family and relevant professionals. This includes informing patients and families of visiting hours and taking note of their contact numbers.
- Communicate with patients, their families and the person who referred the patient.
- To verify all parties understand admission plans, dealing with their concerns in a compassionate and effective manner.
- To play a proactive role on each admission, introducing themselves and their role to all patients and carers as well as ensuring all new clients receive a welcome letter and pack.
- Ensure patients and their families are offered refreshments, orientated to the CRC, shown how to use call bells etc. This will require the post holder to involve Volunteers by sharing information and knowledge so they can actively contribute to these activities.
Discharges:
- Co-ordinate, monitor and initiate appropriate systems along the client pathways to ensure the clients journey is managed efficiently, smoothly and in accordance with governance, targets and agreed timescales.
- Facilitate safe and timely discharge by co-ordinating all appropriate procedures working in partnership with the MDT and outside agencies, ensuring that all plans are in place for the time of discharge including transport arrangements.
- Establish, develop and maintain professional working relationships with referrers, clients, families, colleagues and other health and social care professionals.
- Build and maintain a list of suitable placement options for varied clients in the Surrey and wider areas, e.g. supported living, behavioural units and alternative rehabilitation centres.
- Locate and secure an allocated social worker, if appropriate, working with them to source placement options
- Facilitate, attend and minute discharge meetings with clients, families and external agencies.
- Facilitate the completion of reports and onward referrals, working closely with the team to ensure reports and onward referrals are sent off promptly.
- Assist with other aspects of care such as verifying that all arrangements and equipment needed are in place for nursing and home care.
- Liaise with discharge destination if residential, care homes or supportive living to arrange for assessments and identify bed availability.
- Liaise with the Early Supported Discharge Team (ESD), community rehabilitation and reablement teams with regard to discharge planning, home visits and estimated discharge dates
- In liaison with the management team , to stand in for elements of the Medical Administrators role in their absence, including attending ward rounds and taking key points for action.
- Attend staff meetings/Multi-Disciplinary Team (MDT) and any other meetings requested by Manager, take minutes.
Job description
Job responsibilities
Pre-admission:
- To ensure that admission referral forms are completed correctly and to advise referrer accordingly if further information is required.
- Collate all relevant information and send referral to the Multi-disciplinary team for review
- Maintain the referrals spread sheet and follow up on enquiries.
- Manage the admissions pipeline and schedule assessments efficiently.
- Maintain effective communication with hospitals, healthcare providers, and families.
Admissions:
- To Co-ordinate all appropriate procedures working with the (MDT) and outside agencies ensuring that all plans are in place for the time of admission.
- Work closely with outside agencies on arranging admissions, booking transport and liaising with the patient, the family and relevant professionals. This includes informing patients and families of visiting hours and taking note of their contact numbers.
- Communicate with patients, their families and the person who referred the patient.
- To verify all parties understand admission plans, dealing with their concerns in a compassionate and effective manner.
- To play a proactive role on each admission, introducing themselves and their role to all patients and carers as well as ensuring all new clients receive a welcome letter and pack.
- Ensure patients and their families are offered refreshments, orientated to the CRC, shown how to use call bells etc. This will require the post holder to involve Volunteers by sharing information and knowledge so they can actively contribute to these activities.
Discharges:
- Co-ordinate, monitor and initiate appropriate systems along the client pathways to ensure the clients journey is managed efficiently, smoothly and in accordance with governance, targets and agreed timescales.
- Facilitate safe and timely discharge by co-ordinating all appropriate procedures working in partnership with the MDT and outside agencies, ensuring that all plans are in place for the time of discharge including transport arrangements.
- Establish, develop and maintain professional working relationships with referrers, clients, families, colleagues and other health and social care professionals.
- Build and maintain a list of suitable placement options for varied clients in the Surrey and wider areas, e.g. supported living, behavioural units and alternative rehabilitation centres.
- Locate and secure an allocated social worker, if appropriate, working with them to source placement options
- Facilitate, attend and minute discharge meetings with clients, families and external agencies.
- Facilitate the completion of reports and onward referrals, working closely with the team to ensure reports and onward referrals are sent off promptly.
- Assist with other aspects of care such as verifying that all arrangements and equipment needed are in place for nursing and home care.
- Liaise with discharge destination if residential, care homes or supportive living to arrange for assessments and identify bed availability.
- Liaise with the Early Supported Discharge Team (ESD), community rehabilitation and reablement teams with regard to discharge planning, home visits and estimated discharge dates
- In liaison with the management team , to stand in for elements of the Medical Administrators role in their absence, including attending ward rounds and taking key points for action.
- Attend staff meetings/Multi-Disciplinary Team (MDT) and any other meetings requested by Manager, take minutes.
Person Specification
Experience
Essential
- Having worked in a busy environment with a requirement for multi-tasking and extensive contact with people
- Working in a health and or social care multi-disciplinary team
- Problem solving with the ability to use the management line for positive escalation to achieve a successful resolution
- Prioritising tasks to maximise ones effectiveness and achieve the service outcomes
- Remaining calm, composed and resilient at work during busy peak periods
- Taking decisions within the roles span of control through evidence based practice.
Desirable
- Previous experience if an admissions and discharge role within a health or social care setting
Qualifications
Essential
- Maths/English GCSE or equivalent
- A-Levels in relevant subject(s)
Desirable
- NVQ or equivalent in Health & Social Care or a related field like healthcare administration or social work.
Person Specification
Experience
Essential
- Having worked in a busy environment with a requirement for multi-tasking and extensive contact with people
- Working in a health and or social care multi-disciplinary team
- Problem solving with the ability to use the management line for positive escalation to achieve a successful resolution
- Prioritising tasks to maximise ones effectiveness and achieve the service outcomes
- Remaining calm, composed and resilient at work during busy peak periods
- Taking decisions within the roles span of control through evidence based practice.
Desirable
- Previous experience if an admissions and discharge role within a health or social care setting
Qualifications
Essential
- Maths/English GCSE or equivalent
- A-Levels in relevant subject(s)
Desirable
- NVQ or equivalent in Health & Social Care or a related field like healthcare administration or social work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
