Bank administrator GP Practices

Job description

Job responsibilities

Telephone duties:

• Making appointments
• Taking requests for prescriptions
• Giving out results
• Ambulance transport bookings
• Home visit requests
• Deal with general enquiries and complaints
• Contacting other providers

Reception Duties

• Register new patients and temporary residents
• Greet and direct patients and visitors
• All round knowledge and experience in EMIS system
• Making appointments
• Handing out prescriptions
• Ensure outstanding queries are explained and handed over to the next shift, as necessary
• Respond to the needs of doctors and nurses during surgery
• Collect payments from patients for non-NHS services
• Deal with general enquiries and complaints

Prescription duties

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice Protocols
• Dealing with queries relating to repeat prescriptions

General Duties

• Input and extract information from the Practice computer system
• Observe health and safety guidelines at all times

Any other reasonable duties as necessary

This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.

To be noted:

This is not an exhaustive list of duties and responsibilities. The post holder may be required to work across the service and to undertake other duties which fall within the grade of the job, in discussion with the manager.

This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.

The post holder is expected to comply with all relevant organisation policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.

Health, Safety and Security

All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedure.

Confidentiality

All information relating to patients and staff gained through your employment with the company is confidential.

It is the responsibility of each member of staff to be aware of and to comply with, the Company Confidentiality Policy, which highlights your responsibilities in respect of service user (patient) confidentiality. Staff who are governed by a professional Code of Conduct are expected to uphold their professional body's provisions relating to confidentiality.

Any other general requirements as appropriate, to the post and the location.

The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavor of the range and type of duties that will be allocated. They are subject to modification in light of changing demands and the development requirements of the post-holder

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above
• Knowledge of EMIS is essential. Please do not apply if you do not have EMIS experience.

Experience

Essential

• Experience of working with the general public
• Experience of reception work
• EMIS trained
• Experience of working with a General Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waltham Forest Federated GP Network

Address

500 Larkshall Road

Highams Park

London

E4 9HH

Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)