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ADMIN/MEDICAL RECEPTIONIST

Waltham Forest Federated GP Network

Information:

This job is now closed

Job summary

To act as medical receptionist: Greeting patients/visitors, dealing with phone calls, booking appointments, call and recalling patients for special clinics, scanning, repeating prescription, manning reception desk, responding to practice generic email /queries from service users, dealing with registration queries. Able to type letters in the absence of the secretary.

Main duties of the job

  • Receiving patients and booking appointments at the Reception Counter.
  • Monitoring of waiting area and keeping it tidy
  • Guiding patients to Consultation rooms
  • Handling cash for private treatment / work
  • Handling repeat prescriptions
  • Photocopying/scanning of documents
  • Dealing with patient registration

About us

WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company who provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.

WF GP FedNet is advertising this role on behalf of Green Man Medical Centre

Date posted

22 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0116-24-0017

Job locations

Greenman Medical Centre

1 Hanbury Drive

London

E11 1GA


Job description

Job responsibilities

Switchboard

  • Making appointments by telephone, handling requests for home visits and taking messages
  • Dealing with request for test results; being aware of the rules of confidentiality

Special Tasks allocated subject to knowledge and experience

Operating the Repeat Prescription service and dealing with queries from patients asking for repeat or acute prescriptions

  • Operating the Cervical Cytology call and recall system and relaying to patients test results
  • Manage the Blood and X-Ray results service
  • Operating the Childhood Immunisation services and sending invitations to patients to attend clinics
  • Staff may be asked to undertake Chaperone duties during clinical examinations training will be provided
  • General admin task: e-referrals, registration, deductions, scanning, maintain workflow, Processing SARS, maintain shared mailbox

Use of Equipment

  • Reception staff should be able to use a photocopier and scanner.

Induction, Training and Appraisal

Staff would be employed on a probationary period of 6 months initially during which time induction and training would take place, followed by a performance review after the probationary period. Support and training are provided, we want our team to feel included and valued.

Flexible Working - Staff are expected to be flexible in their working hours, particularly during the holidays or for emergency sickness cover

Job description

Job responsibilities

Switchboard

  • Making appointments by telephone, handling requests for home visits and taking messages
  • Dealing with request for test results; being aware of the rules of confidentiality

Special Tasks allocated subject to knowledge and experience

Operating the Repeat Prescription service and dealing with queries from patients asking for repeat or acute prescriptions

  • Operating the Cervical Cytology call and recall system and relaying to patients test results
  • Manage the Blood and X-Ray results service
  • Operating the Childhood Immunisation services and sending invitations to patients to attend clinics
  • Staff may be asked to undertake Chaperone duties during clinical examinations training will be provided
  • General admin task: e-referrals, registration, deductions, scanning, maintain workflow, Processing SARS, maintain shared mailbox

Use of Equipment

  • Reception staff should be able to use a photocopier and scanner.

Induction, Training and Appraisal

Staff would be employed on a probationary period of 6 months initially during which time induction and training would take place, followed by a performance review after the probationary period. Support and training are provided, we want our team to feel included and valued.

Flexible Working - Staff are expected to be flexible in their working hours, particularly during the holidays or for emergency sickness cover

Person Specification

Experience

Essential

  • Ideal candidates should have a good telephone manner and reception skills, be able to use computers, have sound knowledge of Windows, Excel and Emis clinical system with excellent typing speed. Previous employment in a medical or health sector would be advantageous.
Person Specification

Experience

Essential

  • Ideal candidates should have a good telephone manner and reception skills, be able to use computers, have sound knowledge of Windows, Excel and Emis clinical system with excellent typing speed. Previous employment in a medical or health sector would be advantageous.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Waltham Forest Federated GP Network

Address

Greenman Medical Centre

1 Hanbury Drive

London

E11 1GA


Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)

Employer details

Employer name

Waltham Forest Federated GP Network

Address

Greenman Medical Centre

1 Hanbury Drive

London

E11 1GA


Employer's website

https://wfgpfednet.co.uk/ (Opens in a new tab)

For questions about the job, contact:

Date posted

22 May 2024

Pay scheme

Other

Salary

£11.44 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

B0116-24-0017

Job locations

Greenman Medical Centre

1 Hanbury Drive

London

E11 1GA


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