Job summary
Penrhyn Surgery is looking for a full-time Practice manager who will be accountable on a day-to-day basis for the operational and stakeholder management of an NHS General Practice, with a list size of around 10,000 patients.
the practice is looking for an enthusiastic and resourceful manager with strong interpersonal skills to manage the practice and its future growth. The person appointed will be appropriately qualified and have proven skills, particularly in HR, IT and managing finances
Main duties of the job
Key Responsibilities
- Commitment to supporting the delivery of excellent patient care with vision, willingness and drive
- Demonstrate excellent organisational and effective communication skills
- Business skills to maintain and improve the profitability of the business
- Ability to deliver against key targets
- Knowledge and skills of HR and the ability to act sensitively and effectively
- Ensure compliance with CQC requirements and assessments
- Lead and chair practice meetings as appropriate
- Develop and coordinate systems to improve the efficiency and effectiveness of the practice
- Capable of handling and diffusing complaints
- Good IT knowledge and experience
- Ensure practice policy and standards compliance
About us
WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company that provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
WF GP FedNet is advertising this role on behalf of Penrhyn Surgery
Job description
Job responsibilities
Finance
- Responsible for the finances of the practice
- Develop and control practice budgets, financial systems and the costs relating to the new development
- Prepare financial budgets
- Responsible for income, expenditure and cash-flow forecasts
- Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
- Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services- including immunisation, cervical screening, PCN IIF targets and other targets which may be identified as local or national priorities.
- Responsible for the administration of PAYE for practice staff and of the NHS Pension and Stakeholder Pension Schemes
- Liaise with the CCG/ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Strategic Planning
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage the development and expansion opportunities
- Actively promote and develop areas of the practice premises, existing and potential, to create additional income and added patient services.
- Implement, maintain and update a Practice Development Plan, oversee the implementation of the aims and objectives
- Assist the practice in the wider community and assist with working collaboratively with the Forest Eight PCN and the WF GP FedNet
- To represent the practice at PCN, CCG/ICS meetings
Human Resources
- Overall responsibility for recruitment and selection of staff working, including contracts of employment and job descriptions
- Be aware of current employment legislation
- To develop and maintain good employee/employer relationships
- To ensure that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the assistant practice manager
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
Information Technology
- Ensure the update of appropriate information governance systems
- Work with IT support to ensure all Practice IT and telephone systems are functioning effectively
- Explore opportunities to further develop the Practice
- Ensure the IG and DWP toolkit requirements are met
Patient Services
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Manage the complaints management system
- Manage the significant events system
- Monitor patient reviews
- Liaise with patient groups, encourage development of the PPG and acknowledge voluntary contributions from the patients
Premises and Equipment
- Represent the practice to negotiate leasing contracts, their renewals and premises development
- Liaise with NHSE in notional rent review (every 3 years)
- Ensure the smooth transition and continuity of patient services, specifically in relation to the building development
CQC
- Responsibility for maintenance and compliance with CQC regulations
Job description
Job responsibilities
Finance
- Responsible for the finances of the practice
- Develop and control practice budgets, financial systems and the costs relating to the new development
- Prepare financial budgets
- Responsible for income, expenditure and cash-flow forecasts
- Ensure the organisational requirements of the practice contracts with NHSE are fully met and complied with
- Support the partners to develop and implement processes to achieve clinical targets of QOF and enhanced services- including immunisation, cervical screening, PCN IIF targets and other targets which may be identified as local or national priorities.
- Responsible for the administration of PAYE for practice staff and of the NHS Pension and Stakeholder Pension Schemes
- Liaise with the CCG/ICS and payment agencies regarding queries with payments relating to the contract, e.g. enhanced services.
Strategic Planning
- Keep abreast of current affairs and identify potential opportunities and threats
- Assess and evaluate accommodation requirements and manage the development and expansion opportunities
- Actively promote and develop areas of the practice premises, existing and potential, to create additional income and added patient services.
- Implement, maintain and update a Practice Development Plan, oversee the implementation of the aims and objectives
- Assist the practice in the wider community and assist with working collaboratively with the Forest Eight PCN and the WF GP FedNet
- To represent the practice at PCN, CCG/ICS meetings
Human Resources
- Overall responsibility for recruitment and selection of staff working, including contracts of employment and job descriptions
- Be aware of current employment legislation
- To develop and maintain good employee/employer relationships
- To ensure that members of the existing staff team are aware of any changes that occur in the practice
- To maintain good communication at all times with the assistant practice manager
- To oversee rotas which allow good staff cover at all times as well as giving the flexibility required at short notice to cover for illness, etc.
- To implement pay rises/scales and increments at the appropriate time
- Responsibility for appropriate paperwork for doctors/staff DBS (Disclosure and Barring Service) checks
- To ensure that suitable facilities are available to enable all staff to work within the practice
- Be responsible for the health and safety policy and its implementation
Information Technology
- Ensure the update of appropriate information governance systems
- Work with IT support to ensure all Practice IT and telephone systems are functioning effectively
- Explore opportunities to further develop the Practice
- Ensure the IG and DWP toolkit requirements are met
Patient Services
- Ensure that the practice complies with NHS contractual obligations in relation to patient care
- Maintain registration policies and monitor patient turnover and capitation
- Oversee and manage effective appointment systems
- Routinely monitor and assess practice performance against patient access and demand targets
- Manage the complaints management system
- Manage the significant events system
- Monitor patient reviews
- Liaise with patient groups, encourage development of the PPG and acknowledge voluntary contributions from the patients
Premises and Equipment
- Represent the practice to negotiate leasing contracts, their renewals and premises development
- Liaise with NHSE in notional rent review (every 3 years)
- Ensure the smooth transition and continuity of patient services, specifically in relation to the building development
CQC
- Responsibility for maintenance and compliance with CQC regulations
Person Specification
Experience
Essential
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience including understanding of spread sheets
- Experience as a business manager, with knowledge of employment law and small business accounts
- Management experience in the NHS or in practice management
- Experience of working with regulatory bodies and preparing for inspections
Skills
Essential
- A solutions focused approach to problem solving
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Good time management
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
Qualifications
Essential
- Evidence of a commitment to continuing professional development
- Degree level certification
- Relevant management or finance qualification
Person Specification
Experience
Essential
- Experience of working in teams; able to promote teamwork and employee satisfaction
- Financial management experience including understanding of spread sheets
- Experience as a business manager, with knowledge of employment law and small business accounts
- Management experience in the NHS or in practice management
- Experience of working with regulatory bodies and preparing for inspections
Skills
Essential
- A solutions focused approach to problem solving
- Effective communication (oral and written) and excellent inter-personal skills
- Approachable with the ability to listen and empathise
- Delegation and empowerment of staff
- Good time management
- Negotiating and managing conflict
- Able to manage change and cope with pressure
- Networking and facilitation
Qualifications
Essential
- Evidence of a commitment to continuing professional development
- Degree level certification
- Relevant management or finance qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
