Job summary
Under the direction of the Head of Inpatient
Unit, Healthcare Support Workers will assist in delivering high-quality,
person-centred care and support to patients with life-limiting illnesses,
ensuring their comfort, dignity, and well-being.
This Healthcare Support Worker role will be mainly based
within our Inpatient Unit, however there would be an expectation to assist our
Hospice at Home team if required.
Main duties of the job
- Provide compassionate and empathetic care and support to patients with life-limiting illnesses and their families, respecting their dignity, choices, and cultural preferences.
- Assist patients with personal care tasks, including bathing, toileting, dressing, and feeding, ensuring their physical comfort and well-being.
- Support patients with mobility, transfers, and positioning, using safe manual handling techniques and equipment as required.
- Facilitate late discharge and support overnight admissions into hospice care.
- Monitor patients' vital signs, symptoms, and general condition, reporting any changes or concerns to the Head of Hospice at Home.
- Document patient observations, care interventions, and other relevant information accurately and timely in accordance with hospice policies and procedures.
- Assist patients with activities of daily living, including meal preparation, serving, and feeding, ensuring their nutritional needs are met and dietary preferences are respected.
- Support patients in engaging in recreational activities, hobbies, and social interactions to promote their well-being and quality of life.
- Maintain a clean, safe, and comfortable environment for patients, ensuring their rooms and communal areas are tidy, well-stocked, and free from hazards.
About us
Rotherham Hospice is a charity dedicated to the people of Rotherham, offering specialist palliative and end of life care to our community since 1996.
We provide comprehensive, compassionate care through two primary patient services:
- 24-hour, 14-bed Inpatient Service
- 24-hour Hospice at Home Service
Additionally, we offer wider support to patients and their families through:
- Complementary therapies & hairdressing
- Counselling and Bereavement Support for adults, children and teenagers
- Day services with individual and group sessions
- Family memory events
- Occupation therapy and physiotherapy
- Social work
- Spiritual care
- Tailored experiences for patients and loved ones
Job description
Job responsibilities
- Provide compassionate and empathetic care and support to patients with life-limiting illnesses and their families, respecting their dignity, choices, and cultural preferences.
- Assist patients with personal care tasks, including bathing, toileting, dressing, and feeding, ensuring their physical comfort and well-being.
- Support patients with mobility, transfers, and positioning, using safe manual handling techniques and equipment as required.
- Facilitate late discharge and support overnight admissions into hospice care.
- Monitor patients' vital signs, symptoms, and general condition, reporting any changes or concerns to the Head of Hospice at Home.
- Document patient observations, care interventions, and other relevant information accurately and timely in accordance with hospice policies and procedures.
- Assist patients with activities of daily living, including meal preparation, serving, and feeding, ensuring their nutritional needs are met and dietary preferences are respected.
- Support patients in engaging in recreational activities, hobbies, and social interactions to promote their well-being and quality of life.
- Maintain a clean, safe, and comfortable environment for patients, ensuring their rooms and communal areas are tidy, well-stocked, and free from hazards.
- Provide emotional support and companionship to patients and their families, actively listening to their concerns and offering reassurance and empathy.
- Collaborate effectively with multidisciplinary team members, including nurses, doctors, social workers, and therapists, to ensure coordinated and holistic care for patients and families.
- Participate in team meetings, case conferences, and care planning sessions, contributing insights and observations to inform patient care plans and goals.
- Provide supervision and guidance for volunteers, working with the Volunteer Manager when necessary to maximise volunteer impact.
Job description
Job responsibilities
- Provide compassionate and empathetic care and support to patients with life-limiting illnesses and their families, respecting their dignity, choices, and cultural preferences.
- Assist patients with personal care tasks, including bathing, toileting, dressing, and feeding, ensuring their physical comfort and well-being.
- Support patients with mobility, transfers, and positioning, using safe manual handling techniques and equipment as required.
- Facilitate late discharge and support overnight admissions into hospice care.
- Monitor patients' vital signs, symptoms, and general condition, reporting any changes or concerns to the Head of Hospice at Home.
- Document patient observations, care interventions, and other relevant information accurately and timely in accordance with hospice policies and procedures.
- Assist patients with activities of daily living, including meal preparation, serving, and feeding, ensuring their nutritional needs are met and dietary preferences are respected.
- Support patients in engaging in recreational activities, hobbies, and social interactions to promote their well-being and quality of life.
- Maintain a clean, safe, and comfortable environment for patients, ensuring their rooms and communal areas are tidy, well-stocked, and free from hazards.
- Provide emotional support and companionship to patients and their families, actively listening to their concerns and offering reassurance and empathy.
- Collaborate effectively with multidisciplinary team members, including nurses, doctors, social workers, and therapists, to ensure coordinated and holistic care for patients and families.
- Participate in team meetings, case conferences, and care planning sessions, contributing insights and observations to inform patient care plans and goals.
- Provide supervision and guidance for volunteers, working with the Volunteer Manager when necessary to maximise volunteer impact.
Person Specification
Skills and Abilities
Essential
- Strong communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with patients and families.
- Excellent organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively.
- Compassionate, patient-centered approach to care, with a genuine commitment to supporting individuals and families facing life-limiting illnesses.
Desirable
- Proficient in Microsoft systems.
- Multilingual proficiency. Ability to fluently communicate in multiple languages.
Experience
Essential
- Previous experience working in a healthcare or social care setting.
- Knowledge of and adherence to relevant policies, procedures, and regulations governing healthcare delivery and patient safety.
Desirable
- Basic clinical knowledge within a relevant setting.
- Experience working in a palliative or end-of-life care environment.
- Experience working with SystmOne
- Experience working with Volunteers.
Qualifications
Essential
- NVQ Level 2 or 3 in Health and Social Care, or equivalent qualification in a relevant healthcare discipline.
Desirable
Personal Qualities
Essential
- Passionate about the mission and values of Rotherham Hospice
- Passionate about the mission and values of Rotherham Hospice
- Friendly, approachable and customer- focused
- Excellent Communication
- Positive Attitude
- Flexible and Adaptable
- Full UK driving license (For Hospice at Home roles)
Person Specification
Skills and Abilities
Essential
- Strong communication and interpersonal skills, with the ability to build rapport and establish trusting relationships with patients and families.
- Excellent organisational and multitasking abilities, with attention to detail and the ability to prioritise tasks effectively.
- Compassionate, patient-centered approach to care, with a genuine commitment to supporting individuals and families facing life-limiting illnesses.
Desirable
- Proficient in Microsoft systems.
- Multilingual proficiency. Ability to fluently communicate in multiple languages.
Experience
Essential
- Previous experience working in a healthcare or social care setting.
- Knowledge of and adherence to relevant policies, procedures, and regulations governing healthcare delivery and patient safety.
Desirable
- Basic clinical knowledge within a relevant setting.
- Experience working in a palliative or end-of-life care environment.
- Experience working with SystmOne
- Experience working with Volunteers.
Qualifications
Essential
- NVQ Level 2 or 3 in Health and Social Care, or equivalent qualification in a relevant healthcare discipline.
Desirable
Personal Qualities
Essential
- Passionate about the mission and values of Rotherham Hospice
- Passionate about the mission and values of Rotherham Hospice
- Friendly, approachable and customer- focused
- Excellent Communication
- Positive Attitude
- Flexible and Adaptable
- Full UK driving license (For Hospice at Home roles)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
