Job summary
As part of the Suicide Prevention team, the interconnect advisor will support people from the local community to improve how they manage their mental health and, in turn, their physical health. The successful candidate will be working with people who have attempted suicide as a result of a life event and whose mental and physical needs have been met via RDASH. This role will require the postholder to work closely with RDASH to ensure a seamless transition into the service for our clients.
By working with people one-on-one or in a group setting, you will help them develop the knowledge, skills, and confidence to change their behaviours, improving their overall quality of life, health, and well-being.
The role requires coaching skills, patience, and a compassionate approach to clients. The successful candidate must be able to show empathy to support people in identifying and fully achieving their individual goals. A person-centred approach is key to the service's success, and although the role will be challenging, it will also be gratifying.
We will support clients by providing them with friendly sources of information about well-being and prevention approaches. We will help people identify the broader issues that impact their health and well-being, such as debt, poor housing, unemployment, loneliness, and caring responsibilities.
Main duties of the job
This job description attached is intended as an essential guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the postholder.
About us
Connect Healthcare Rotherham Community Interest Company (CIC) is a federation of 28 GP practices in Rotherham. The organisation is led by a Board of representatives from general practice in the Borough, with executive leadership from a Medical Director on a part-time basis.
The organisation currently delivers extended access primary care services in Rotherham and a Physio First service in partnership with the local acute and community trust, the largest of its kind currently operating. In addition, the organisation is supporting the development of primary care networks and manages delivery of training and development to large cohorts of the general practice workforce.
Our Vision
We are a GP-led organisation and aim to provide services for direct patient care and to support GP practices. We will be a patient-centred, working collaboratively across general practice and with partners to provide high-quality services, positive working experiences for our staff, and to secure the sustainability of general practice in Rotherham
Job description
Job responsibilities
In addition to undertaking the duties as outlined above, the post-holder will be expected to adhere to the following fully:
Personal Development
- To actively participate in an annual performance review (appraisal) and develop and implement a personal development plan.
- To take responsibility for own professional development, ensuring professional standards are maintained and statutory and mandatory training is current.
- To attend any training as requested.
Code of Conduct
- To uphold the principles and values Connect Healthcare sets for all employees.
- To ensure that the health and wellbeing of patients/clients is at the centre of all activities. And that all staff engage and communicate with patients as appropriate.
- To always promote clients' quality and safety and strive for continuous quality improvement.
- Always adopt a professional image. Adhere to and understand working practices as part of a quality-assured organisation.
Equal Opportunities/Diversity
- To observe Connect Healthcares Equal Opportunities Policy, which provides equal treatment and opportunity to employees, service users, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability. The
- The Equality Act is embodied in the organisations Equality Policy,
Health & Safety
- To take responsibility for the health & safety of themselves and others affected by their omissions or actions at work.
- Report accidents, incidents, and near misses following Connect Healthcare's policies, implementing corrective action where necessary.
- In line with the Health and Social Care Act, all staff are responsible for maintaining high standards of environmental cleanliness, which includes escalating and addressing any concerns.
Confidentiality and Data Security
- To comply fully with the Information Governance Policy of Connect Healthcare.
- To comply with the Data Protection Act 1998, NHS Confidentiality guidelines.
- To ensure that all information collected, stored, and used is collected and used by the organisations policies and procedures.
- To preserve the confidentiality of any information regarding patients or staff records.
- To raise any matters of concern with the line manager.
Safeguarding
- To recognise that promoting the welfare and safeguarding of children, young people, and adults is everyones business and access training appropriate to the role as stated in the organisations mandatory training policy.
- To ensure concerns are responded to appropriately in line with the organisations safeguarding procedures.
- To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.
Other
- To be aware of and align with all organisational policies and procedures.
- To carry out any other tasks as reasonably directed.
Job description
Job responsibilities
In addition to undertaking the duties as outlined above, the post-holder will be expected to adhere to the following fully:
Personal Development
- To actively participate in an annual performance review (appraisal) and develop and implement a personal development plan.
- To take responsibility for own professional development, ensuring professional standards are maintained and statutory and mandatory training is current.
- To attend any training as requested.
Code of Conduct
- To uphold the principles and values Connect Healthcare sets for all employees.
- To ensure that the health and wellbeing of patients/clients is at the centre of all activities. And that all staff engage and communicate with patients as appropriate.
- To always promote clients' quality and safety and strive for continuous quality improvement.
- Always adopt a professional image. Adhere to and understand working practices as part of a quality-assured organisation.
Equal Opportunities/Diversity
- To observe Connect Healthcares Equal Opportunities Policy, which provides equal treatment and opportunity to employees, service users, and service providers irrespective of sex, sexuality, age, marital status, ethnic origin, or disability. The
- The Equality Act is embodied in the organisations Equality Policy,
Health & Safety
- To take responsibility for the health & safety of themselves and others affected by their omissions or actions at work.
- Report accidents, incidents, and near misses following Connect Healthcare's policies, implementing corrective action where necessary.
- In line with the Health and Social Care Act, all staff are responsible for maintaining high standards of environmental cleanliness, which includes escalating and addressing any concerns.
Confidentiality and Data Security
- To comply fully with the Information Governance Policy of Connect Healthcare.
- To comply with the Data Protection Act 1998, NHS Confidentiality guidelines.
- To ensure that all information collected, stored, and used is collected and used by the organisations policies and procedures.
- To preserve the confidentiality of any information regarding patients or staff records.
- To raise any matters of concern with the line manager.
Safeguarding
- To recognise that promoting the welfare and safeguarding of children, young people, and adults is everyones business and access training appropriate to the role as stated in the organisations mandatory training policy.
- To ensure concerns are responded to appropriately in line with the organisations safeguarding procedures.
- To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.
Other
- To be aware of and align with all organisational policies and procedures.
- To carry out any other tasks as reasonably directed.
Person Specification
Knowledge
Essential
- Computer literate, with experience using Microsoft Office software.
- Understand and maintain confidentiality.
- Ability to work and communicate in group settings
- Excellent communication (written and verbal) and listening skills.
- Good organisational skills.
- Basic knowledge or experience of working in a healthcare environment.
- Experience in supporting people with their mental health or wellbeing needs
Desirable
- Knowledge of principles of health promotion and issues of health inequalities
- Evidence of achieving targets and proactive approach.
- Experience in using clinical systems
- Experience in working collaboratively with different organisations, building trust, confidence and partnerships
Qualifications
Essential
- Educated to GCSE (or equivalent) grade C or above in English and Maths.
- NVQ level 3 in Health care (or equivalent experience).
- Mental Health First Aider
Desirable
- Experience of working with groups (or willing to train)
- Experience in health and lifestyle services with patients (or willingness to train)
Aptitude and Skills
Essential
- Ability to manage and prioritise own workload.
- Excellent Organisational skills
- Clinical record keeping
- Attention to detail
Desirable
- Working knowledge of email systems
- Working knowledge of electronic health records systems, using SystmOne
Experience
Essential
- Experience working in the NHS in the community or hospital setting.
- Experience in providing healthcare advice or health promotion advice to patients or members of the public.
- Ability to deal with the public in an empathic and effective manner.
- Ability to liaise with all levels of professionals confidently and effectively.
- Experience in managing highly confidential and sensitive information.
Desirable
- Experience providing help, support, and/or counselling on a one-to-one or group basis.
- Knowledge and experience in working with primary care-based health professionals.
- Knowledge of behaviour change models.
- Experience using motivational interviewing techniques.
- Ability to help people identify issues that impact health, including debt, housing, unemployment, loneliness
Personal Qualities
Essential
- Caring and compassionate nature, with the ability to demonstrate sensitivity, empathy, and compassion to service users.
- Ability to motivate others.
- Excellent communication skills and ability to maintain professionalism even when under pressure.
- Ability to work as part of a team.
- Able to work under limited supervision but willing to access support and escalate issues, as necessary.
- Able to work competently within confidentiality and information governance policies and procedures.
- The ability to respect and value individual lifestyles, backgrounds, and cultures.
Desirable
- Ability to challenge and raise concerns where quality or safety are not of the required standard
Contractual or Other
Essential
- Must hold a full driving licence
- Ability to travel between sites, with own transport.
- Flexibility with hours.
- Evening work may be necessary on occasion
- Willingness to undertake training as required.
- Commitment to the highest standards of customer service.
Desirable
- A basic understanding of common mental health problems
- Able to contribute to the continuous improvement of systems and processes.
Person Specification
Knowledge
Essential
- Computer literate, with experience using Microsoft Office software.
- Understand and maintain confidentiality.
- Ability to work and communicate in group settings
- Excellent communication (written and verbal) and listening skills.
- Good organisational skills.
- Basic knowledge or experience of working in a healthcare environment.
- Experience in supporting people with their mental health or wellbeing needs
Desirable
- Knowledge of principles of health promotion and issues of health inequalities
- Evidence of achieving targets and proactive approach.
- Experience in using clinical systems
- Experience in working collaboratively with different organisations, building trust, confidence and partnerships
Qualifications
Essential
- Educated to GCSE (or equivalent) grade C or above in English and Maths.
- NVQ level 3 in Health care (or equivalent experience).
- Mental Health First Aider
Desirable
- Experience of working with groups (or willing to train)
- Experience in health and lifestyle services with patients (or willingness to train)
Aptitude and Skills
Essential
- Ability to manage and prioritise own workload.
- Excellent Organisational skills
- Clinical record keeping
- Attention to detail
Desirable
- Working knowledge of email systems
- Working knowledge of electronic health records systems, using SystmOne
Experience
Essential
- Experience working in the NHS in the community or hospital setting.
- Experience in providing healthcare advice or health promotion advice to patients or members of the public.
- Ability to deal with the public in an empathic and effective manner.
- Ability to liaise with all levels of professionals confidently and effectively.
- Experience in managing highly confidential and sensitive information.
Desirable
- Experience providing help, support, and/or counselling on a one-to-one or group basis.
- Knowledge and experience in working with primary care-based health professionals.
- Knowledge of behaviour change models.
- Experience using motivational interviewing techniques.
- Ability to help people identify issues that impact health, including debt, housing, unemployment, loneliness
Personal Qualities
Essential
- Caring and compassionate nature, with the ability to demonstrate sensitivity, empathy, and compassion to service users.
- Ability to motivate others.
- Excellent communication skills and ability to maintain professionalism even when under pressure.
- Ability to work as part of a team.
- Able to work under limited supervision but willing to access support and escalate issues, as necessary.
- Able to work competently within confidentiality and information governance policies and procedures.
- The ability to respect and value individual lifestyles, backgrounds, and cultures.
Desirable
- Ability to challenge and raise concerns where quality or safety are not of the required standard
Contractual or Other
Essential
- Must hold a full driving licence
- Ability to travel between sites, with own transport.
- Flexibility with hours.
- Evening work may be necessary on occasion
- Willingness to undertake training as required.
- Commitment to the highest standards of customer service.
Desirable
- A basic understanding of common mental health problems
- Able to contribute to the continuous improvement of systems and processes.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
