Peer Support Administrator

Job summary

To join our newly formed Peer Support Team, to provide a reliable, confidential administration service to support the Peer Support Team and partners. Providing administrative support to team members, to be the 'focal point' for stakeholders, colleagues, and partners, providing a support for the completion of tasks relating to the programme, receiving telephone calls, referrals, emails and relaying messages accurately, taking actions as appropriate and liaising with a wide range of professionals and outside agencies. A point of liaison for all stakeholders, working closely with Trust Peer Support Coordinators on referrals into the service, ensuring a seamless experience for all referrals.

Main duties of the job

Be the first point of call and contact for the service via telephone, email queries and diary management for the service and Team

Collect, collate, and process referrals as required liaising with stakeholders as required

Utilise and oversee the use of our Views CRM system to ensure we record and evidence all key service activities

Act as a key point of contact for colleagues in sharing information, updates in order to enable productivity

Provide administrative support to the Peer Support Team and wider organisation.

Arrange and book in appointments, including assessments with clients where required

Support to individuals to access appropriate services, from both BWW Mind and other local organisations

Work closely with Workers to ensure activity is optimised, accurately inputted and recorded, including reducing level of DNAs, cancellations as part of service utilisation, as well as completion of outcome measures so that reporting and monitoring requirements are met

Provide administrative support and resource to other teams where directed to for ad hoc requirements

You will join a friendly, dedicated team that works hard to support people with mental health issues in their own community, and you will have access to training and support.

This role is initially offered on a two-year basis and is subject to funding

About us

Were a leading community-based organization dedicated to providing outstanding mental health support and clinical interventions across London. Our experienced clinically led teams are focused on directly addressing a range of mental health needs in our communities. We combine innovative solutions with decades of local community knowledge to empower people to live the life they choose. We partner with the NHS and local authorities to deliver clinically driven frontline services with fantastic outcomes. We focus on early intervention and prevention, targeting mental health conditions at the most cost-effective stage, while also supporting people with moderate to severe mental health needs across our communities.

Our Values:

Open: were inclusive, accessible, community focused and open to change.

Experienced: our teams bring knowledge, expertise, and lived experience. They capture reliability, history, and professionalism - both individually and as a collective.

Unstoppable: our mindset is active, change-focused, and forward thinking. Whilst also showing us as the change makers, campaigners, and activists that we are.

Together: we walk alongside the people we support. Were here to fight for everybodys mental health.